Musescore.comReviews 241

When I wanted to subscribe, I chose the option to pay per month. And immediately, I was charged for the year. I contacted the company for explanations and was told that everything was well explained on the site and that it was up to me to read the instructions carefully.
I explained to them that I had read correctly and chosen the right subscription option. After several emails, I was offered things that didn't interest me at all because it wasn't what I wanted to pay for. I was finally forced to open a "dispute" through PayPal and received my money again. The company sent me an email wanting to demonstrate their willingness to reimburse me, but that was not the case, because I had to open a dispute. They simply tried to change their image, but the email showed a two-sided face! If you want to experiment with a purchase with this company, good luck! Especially use Paypal and especially not your credit card. Best not to buy from this company. That's the best advice I can give you.

Clicked their free trial that took me to a small subscroption, no trial, thought it was okay. As payment processed it turned into a PRO subscription in the span of 5 minutes without my concsent and took 39.99$ US. Customer Service has been EXTREMELY poor. They offer all sorts of discounts and subscriptions before telling you that it's impossbie to recieve a full refund because of the time you've spent asking them for a refund. Had to escalate it to paypal to try and get a refund.

Stay away!

This platform used to be good because it was called "open source". However, it starts to ask for money whenever you want to download any music scores. Therefore, it becomes an profitable company and no more an open source.

I hate these companies who offer the 7 day free trial and then charge you if you forget to cancel it. It's slimy in my opinion. They should cancel your access if you don't upgrade to the full account, not charge you $100! And, of course, they refuse to refund it. I'm so angry at them that I'm leaving bad reviews all over the internet. What else can I do? This has to stop!

So, I signed up for a 7 day trial. I was charged immediately. When I contacted customer service, they claim that I didn't sign up for the 7 day trial and just offered a 25% discount. FALSE advertising!

Beware! Beware! I signed up for a 7 day free trial and the day before my trial ended I was charged a full year subscription and they did not have phone support to talk to anyone only email. By email I was told I signed and was aware and I did not meet my end. I cancelled one day before trial ended and got charged the day before the trial ended. So I signed up Dec. 21st and it said I had until December 28th to cancel. I was charged a full year on December 27th in which I cancelled that day. I took a screen shot of my screen showing that I was charged December 28th ( on their billing history page) but the day I was charged and the day I cancelled was December 27th! Makes no sense and I feel they are tricking people to pay for a full year when you are close to the end of their trial period. TOTALLY WRONG! Even if their site was totally amazing( which I did not think so) I would never want to do business with anyone who is dishonest and tricking/ scamming people like that! I will be fighting this.
So unless you are sure you want this ahead of the free trial don't signup for the free trial or you may get charged before trail ends and they won't want to give you a refund!

Had some issues with site but after contacting developers, they agreed to reimburse me a part of my membership. I was satisfied with this agreement.
Thank you!

I never really intended to sign up. Just downloaded the app to see if it was what I needed. It wasn't. Then some weeks later I found out that I'd been billed for an annual plan (67USD). I never recieved any emails about my trial beeing converted to a subscription. I contacted customer support but they wouldn't give me a refund as a little more than 14 days had passed. Their whole business model is apparently tailored to trap people into subscriptions they didn't ask for. This is really a scam. Stay away!

Avoid these slimebags if you dont want to be completely ripped off. They will screw you with an autorenew. Should be shut down.

Tried to buy a song, showed as 4.99, completed the transaction and it resulted in 54.99. AVOID THEM AT ALL COST

I don't appreciate businesses taking money out if my account with zero notice, I dont care if it's autorenew, where's the warning, honesty, heads up...
Even the phone and internet companies send you a bill when taking money, what a shameful business model! Musescore has made me regret being a musician, just another money hungry company keen to rop of musicians.
Most of the music that comes of the website is inccorect anyway. Count me out!

I tried to get musecore so that I could use it to listen to music a band director of mine was putting on for us to practice to. I struggled to get the app to open the music he was sending. In an effort to resolve this I had clicked on try a free trial of Pro. It still did not work, so I clicked cancel my subscription and it went back to showing " start your free trial" I thought the problem was resolved until a week later a charge came through for 70$. I immediately contacted customer service thinking this would be easily resolved as I had not used the program and it was literally the day I had been charge ( in fact the charge has not even cleared by bank as I write this). Customer service responded and I was shocked at how unhelpful they were. They told me since I had not cancelled in the time frame they could not issue a refund but could give me 10 more months of a program I am not going to use. I had found a work around and did not need the Pro version nor ever will. I could do that or take 35% off the 70$. Ridiculous! I made an error in using the app and they are being difficult. DO NOT BUY THIS PROGRAM -- unless you are sure you want it and will use it. If its unhelpful for what you are doing like it was for me they will not cooperate when you try to cancel. Buyer beware!

THIS SITE WILL RANDOMLY CHARGE YOU WITH BILLS. It is a SCAM.

I subscribed for a free 7-Day trial and got charged USD29.99 on my first day within the trial period.

I did contact the customer service but did not get any answer/refund.

SCAM! CHARGED for Basic $49.99 and PRO $179.99 AFTER CANCELING THE DAY I SIGNED UP. I signed up for the 7-day free trial basic plan. Found the music I was looking for but it required the pro plan and I was "allowed" to upgrade my free trial to pro. I did that and couldn't even download the ONE piece of music wanted. I immediately canceled the subscription(s) and HAVE PROOF. They charged me anyway. When I emailed customer support they offered a 25% refund or six more months of their useless product. I'm contacting my credit card company AND the Better Business Bureau. Such a scam. NOT LEGIT.

It's very strange to me this scam company still exist.
Do not give them any bank details, they will keep charging you even if you cancel your subscription and they won't give you your money back. (mostly, they don't even respond to e-mails). I contacted my bank, that's the only way I could get my money back.

My complaints are the same as all of the other reviews. Totally unethical
Company. Save your time and money and shop elsewhere.

I looked over their site, downloaded a "free" page of music, and was BILLED $660 a few days later, had the first $60 removed from my Visa account!
I swore to them I had not enrolled. "Too bad," they responded. "You owe us."

Don't click on anything (to check it out) and forget to reverse it afterward. You have just committed to a $600 payment over twelve months. They won't reverse it. (But you credit card company might!)

A scam bro it lures you to press on the free trial then even when you cancel it, it still finds a way to renew it without even noticifying you charging you automatically a yearly payment off your card/balance.