Musescore.comReviews 241

Credit card info was never submitting, the website is constantly laggy and difficult to navigate, annoying in-your-face self-sponsering of musescore PRO. Overall bad experience

I was lead to believe there would be a free into of 3 days. But instead my PayPal was charged $39.99 immediately. In a very short period of time I found out that they had nothing of interest for me. They are now trying offer me discounted membership(downgrade) for something I have no use for now or in the future. They have fallen silent until I filed a complaint with PayPal.

Scam auto-renews and will not give refunds, only weird partial refunds and insists on keeping part of your money. Do not purchase. Software is fine but the company is not trustworthy. Customer service lies about "authorization only to give x refund" etc, story changes all the time. Filed a complaint with my credit card and bbb.

They are scammers advertising a 5 day trial and charging right away explaining that there two types of membership: one with the trial and the other without. It is not transparent at all.

Click on trial period and the subscription is switched in the sign up period to a one year membership.
No receipt is provided so you don't know until the money is taken from your account.
After this it is difficult to get a refund. They waste your time. I went for a charge back via the credit card company.
Support consistent refer to terms of service that no one agrees to during the sign up phase. (site relies on browsewrap Terms of services that are not valid in court)

I hope this message reaches someone who can address my concerns appropriately. I am writing this with deep disappointment and frustration regarding my recent experience with your company's customer service.

I accidentally signed up for a trial subscription on your website and was mistakenly charged for a full one-year subscription. Realizing the error immediately, I promptly reached out to your customer support team via email, explaining the situation and requesting a refund. I expected a swift response and a resolution to the matter, but to my dismay, my request has been ignored, and I have yet to receive the refund I am entitled to.

As a loyal customer who has previously enjoyed your products/services, this lack of response and failure to rectify the situation is disheartening. I have always held your company in high regard, appreciating the quality of your offerings and the level of service provided. However, this experience has shattered my confidence in your commitment to customer satisfaction.

It is regrettable that such a simple matter, caused by an honest mistake, has not been resolved promptly and professionally. As a consumer, I believe it is my right to expect fair treatment and adequate support when faced with such issues. I had hoped that your company would uphold these principles, but it seems that my trust was misplaced.

In light of this disappointing experience, I feel compelled to share my feedback with the wider audience through your social media profiles. It is my sincere hope that by highlighting this situation publicly, the company will take notice and address not only my specific concern but also the larger issue of customer service responsiveness and accountability.

I urge you to reevaluate your customer service procedures and prioritize the prompt resolution of customer issues. Demonstrating a commitment to customer satisfaction is vital in maintaining a positive brand image and fostering long-term relationships with your clientele.

I sincerely hope that my negative experience can serve as a catalyst for improvement within your organization. I also trust that you will take immediate action to rectify the situation by providing the refund I am rightfully owed.

Please do not hesitate to reach out to me directly to discuss this matter further or provide an update on the refund process. I genuinely hope that this unfortunate situation can be resolved amicably and restore my faith in your company's commitment to its customers.

They are very clever in the way they DO NOT ALLOW YOU TO STOP THE TRIAL and stall any requests for refund, and steal your money.

This company is a scam. I tried signing up for a free trial (by clicking the big "free trial" button on their website) and they charged me immediately after signing up. I get text alerts from my bank whenever my card is charged so I knew right away and contacted customer service. They did respond quickly, but said that instead of signing up for the free trial, I chose the "instant" plan that has no free trial. This was not at all clear to me and I wish I had looked up reviews before doing anything. It's clear from these other reviews that they intentionally mislead customers to steal from them. Do NOT sign up for the free trial at all. If you decide to pay for a subscription, keep a close eye on how much they charge because I wouldn't trust them at all. I sent persistent emails to get a refund and they eventually gave me $30 back out of the $40 they stole from me. An honest company would issue a full refund in good faith and hope that their service is good enough that I'd decide to become a long-term customer after the trial period. Instead I'm spreading the word and reporting them to the SEC - their business practice is to scam.

Don't use their service, they use a very scummy business tactic that forbids people to get full refunds. They need to start facing lawsuits.

Signed up for the 7 day free trial. The request invoice for the subscription showed that the charged amount was 0.00 eur, but when I went to look at the internet bank, I was charged 38.04 eur for a whole years subscription. There was no indication that I would be signing up for a years subscription. Shamefull. Don't use this online business!

I got auto charged on 31st march 2023 via PayPal before my 7 day free trial was up. Requested a refund by submitting a form with proof and they still haven't issued. Now asking me to cancel my PayPal escalation to issue a refund which is absolutely BS! They will not let you download content unless you select a subscription plan! I'm still awaiting response from PayPal to sort this out!

When you sign up for their free trial, they trick you so that you cannot cancel it and they charge you anyway. Their support is not helpful and will only give you 40% of what they fraudulently charge you back. I highly recommend staying away from this company at all costs.

Musescore is TRASH. I signed up for their free trial to get ONE song that turned out to not even be there so it was all a waste of time. I thought I cancelled the free trial but found out that I didn't when I was charged for an ANNUAL subscription. It was $120!. I emailed them straight away and explained that I accidentally didn't cancel the trial, I don't use musescore and so would like a refund. I literally emailed them the DAY the subscription renewed. Every time they got back to me it was someone completely new. They all explained that it was completely consentful and offered either a partial refund or like an extra 10 months of top of this subscription, basically ignoring the fact I said I don't use it at all. Every time I asked a question it was ignored and when I asked them to call me they said no. SUCKY service and I will NEVER be using musescore ever again. Didn't even get a partial refund in the end. DISGUSTING.

Like many others, my "free trial" was renewed unauthorized. The thing is, I had already cancelled my subscription, and they forcefully renewed it via iTunes for $69.99/yr. Asked them personally for a refund out of courtesy only to get an unrelated "sorry you didn't like the subscription!" response email. I ended up submitting a claim with both PayPal and Apple, but be aware that even cancelling your subscription won't stop them from charging. After originally cancelling mg subscription, they sent me email after email about how they couldn't charge mg card because I had cancelled, only to g behind my back and do it anyway.

When you sign up for the free trial and give your payment information you don't have the option to cancel your subscription before they "get your account ready" whatever the **** that means. They charged me BEFORE 7 days had passed and didn't give my money back.

Free trial is a scam. If you've already made the mistake of signing up the law is on your side. They gave me a full refund only when I threatened immediate action.

I signed up for a free trial and decided this wasn't the right site for me so I went to cancel my subscription, it was incredibly difficult to find and after I thought I had unsubscribed they still charged me $69.99. When I asked for a refund they tried to get me to extent my subscription instead, finally they offered me 35% refund and told my I was out of luck.
Don't make the same mistake I did, make sure you get an email confirmation that you cancelled, or just stay away there are so many different sites.

This ended up being a great lesson for our daughter. She has a debit/MC card and she works to load her own money into it. She now understands that free trials can be a scam. She emailed them the same day she saw the $180 charge hit her account.

Here is a copy of my daughter's email to Musescore: "I'm 14 years old and my name is____. I signed up for a free trial of muse score. I didn't cancel it before the free trial was over so I payed $179.99 for MuseScore PRO for a year. I didn't know I was going to be paying as much as I did. I didn't know I payed that much within 14 days of paying so I didn't end up cancelling within 14 days, and I understand that's the policy. I've made a big mistake and ended up upsetting my parents in the process. I'm wondering if there's a way an exception could be made and I can get my money back?"

I've worked in customer service for years. As an act of goodwill, I would have refunded this child. Here's their response with this laughable phrase about them going to their "head office" to get clearance for a less than generous offer:

"Maria Anderson (MuseScore)
Dec 1,2022, 17:28 GMT+1

Hello,

Thanks for your message.

According to your account history, you started a LEARN subscription for $179.99 USD with a 7-day free trial period. You were informed about the price and the subscription plan while subscribing, so you were charged for the LEARN subscription as advertised.

But taking into consideration the inconvenience of the existing situation I decided to discuss your issue with our head office. So here is our special offer for you. Would you agree to get free 10-month additional access to LEARN or a 35% refund? "

An additional 10 months for a service she found she didn't need after a week? Or a $60 refund on $180 service?

In the end, she got an eye opening lesson that will save her maybe thousands of dollars in the future and she won't fall for "free trials" again, so it's a silver lining. However, this company gets nothing more from us ever again, except a rare, heartily negative review. (I just realized she signed up for the LEARN service, but learned something entirely different!;-))

I intended to use the free trial offer by musescore. As I proceeded, they promised me that I shall be able to try free of charge their music sheet library for 7 days. After that they would start billing me. Instead I was billed immediately CHF 51.- for a pro+ subscription. I had never intended to subscribe to that, and in the proceedings I didn't get the impression that I were about to subscribe to that heavily charged service. I tried to cancel the subscription immediately, but that was not an easy task. Even finding the unsubscribe feature is not so easy. DO NOT TRY A "FREE TRIAL" WITH MUSESCORE. YOU WILL END BEING BILLED IMMEDIATELY.