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Musescore.com Reviews Summary
The company's reputation is significantly marred by numerous customer complaints regarding deceptive subscription practices and poor customer service. Many users report being misled into signing up for costly subscriptions under the guise of a free trial, with challenges in obtaining refunds despite prompt cancellation requests. While some customers appreciate the quality of the MuseScore app and its extensive sheet music offerings, the overarching sentiment reflects frustration over perceived scams and inadequate support. This combination of positive product feedback and negative service experiences suggests a critical need for the company to enhance transparency and customer care.
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I canceled the service a day after I got it. In fact, I was suppose to have a 7 day free trial. I have been billed for the annual membership. I don't want the membership. I do not know why I have to pay for the annual membership fee especially if it was a free trial. I feel I am being scammed.
I signed up for Musescore to download some sheet music but did not want to commit to a subscription yet. On the site, it said there was a 2 day free trial so I signed up put in my card information. I get an email from them and they have already taken $40 out of my bank. I emailed them and they said the trial was for another subscription, but I clearly remember it being for the one I bought. They only offered a 25% refund. Super pissed and upset and never supporting this company.
Hello Jennifer, Thank you for your feedback. We offer only a 7-day trial period for some subscriptions. We do not have a 2-day trial period. However, some of our subscription plans do not include a free trial period. You have selected such a plan. This information is specified in the descriptions of these plans. But on the other hand, these plans are sold with a good discount.
These absolute filthy $#*!s will $#*! you sideways, immediately, if you sign up during their bull$#*! "free seven day trial" they will charge you whether you cancel or not. They are absolute cocksuckers.
Hello Chris, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans. However, these plans are offered with a good discount.
Literally worthless, because there's virtually nothing in this app! For example, I was looking for an Arctic Monkeys drum transcription (one of the most famous bands in the world, mind you), and all you get is like maybe 10 scores and notations, and that's it! The app keeps crashing, and the UI/UX is abysmal. It's absolutely insane how bad the site and app are.
BUT THE WORST PART IS THEY TRICK YOU INTO THINKING THERE'S A FREE TRIAL WHEN THERE ISN'T!
They prey on you, making you think there is one, but it's a free trial only if you pay full price (~60 USD). But if you get this special offer that will end in 5 minutes (yeah, right...) for only 20 USD, you get no free trial, even though they design it so it will look like there is!
Worst app/site ever. DO. NOT. BUY!
Hello Ayal, We apologize for any inconvenience caused. We are constantly working on optimizing the app. Please contact us at [email protected] with more detailed information about what exactly is not working as it should in the app. We will try to fix it as soon as possible.
Paid for one years sub then got a surprise when I was billed for second year.
I quickly tried to cancel however they said it's already been done and too late. I received a part reimbusment. I was not happy so I cancelled and will not use again.
A lesson to be learned for all, check your subscriptions for any company on PayPal for auto billing. You can actually cancel on PayPal.
Hello Paul. We apologize for any inconvenience caused. Yes, our subscriptions include auto-renewal. But you can always cancel the auto-renewal in your account settings. Also, you can always reach out to [email protected] with a request to cancel. We will assist you as quickly as possible.
Unfortunately I only read reviews after I was already scammed by Musescore. After following the FREE 7 days TRIAL Button they immediately charged 39,99 EUR. When I opened dispute they only offered 25 percent discount. I want to unsubscribe and full refund, but still waiting for answers. I blocked my credit card... What else can I do?
Hello Pungo, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. However, we cannot immediately charge you upon pressing the "start free trial" button. There are several more steps involving selection and confirmation of the plan, as well as confirmation of payment information. Since the subscription with a free trial period is pre-selected, to get a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you clicked this option and chose a plan without a trial. This information is indicated in the descriptions of these plans and on the final confirmation of the subscription choice.
For God's sake, if I am using drum staff and drum notes I do NOT need the drums jumping all over the place when I try to simply enter a new note. I just wasted 10x the time it would have taken me to just jot this down on paper. This will not work for me. Here's an idea: if you point at the staff and click, how about putting the note THERE? This is very clumsy and too time consuming. I do not see ghosts or flams or riffs in the toolbar, so I guess THAT will be a huge pain too. I'm noping out. I'll just use paper.
Hello Karl, Thank you for your ideas. We have forwarded them to the development department. We hope to be able to make the product better for you in the future.
As so many others have reported, this company advertised a free trial to download digital music from their website, https://musescore.com, and then without my authorization, fraudulently charged my credit card for an annual subscription with automatic renewal charges. When a full refund was requested, the company refused the refund by attempting to negotiate. I have filed a formal complaint and request for investigation of deceptive business practices with the FBI Internet Crime Complaint Center (IC3). I have also notified additional international law enforcement agencies and have had to cancel the credit card number used by this website. Although MuseScore has now refunded the $39.99 unauthorized charge, I was told via email that the transaction charge was my fault, even though I selected the option for the free trial. If you are reading this post, you have likely already been victimized by MuseScore. If so, I encourage you to file a formal complaint at https://www.ic3.gov.
Hello Brian, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
They hide auto renewal in the user agreement. Ever read those? They do not send a notice before it auto renews. I tried to cancel it the day it renewed. Nope, wouldn't let me. It's just a front for scamming musicians out of their money.
Hello Humbert, Auto-renewal for subscriptions is not hidden information. During the subscription process, we notify about the presence of auto-renew. Also, a few days before the auto-renew payment, we send a letter with information about your subscription, the terms, and the payment amount.
I signed up for a free seven day trial offer and they ended up charging me immediately for a full year. I immediately contacted customer service. They initially refused to help. After sending several emails and filling out a special form, they gave me a prorated refund minus $10.
Hello Marina, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
Clicked on for a free trial and immediately had £39.99 deducted from my credit card. Contacted their so-called customer services and was only offered a choice of six-months additional membership at no extra charge or a £10 refund. Complete refusal to engage further. I accepted the refund, but all further attempts to contact them were ignored. They kept sending me e-mails asking if I was satisfied with their response and I kept replying "what response?".
Just wish I had used Paypal as I would have had some recourse, with credit card under £100 there's nothing I can do, except leave reviews!
Hello Amanda, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
They say they offer a free 3 month trial and take ur credit card info. Before u know it u are charged for the full amount and then every year they charge u. I had no idea I was being charged yearly until for some reason this year I got an email saying I was charged. I looked at my PayPal account and sure enough they have charged me $49US every year for 3 years. When I contacted them to cancel and to tell them it is ridiculous I have paid 3 years without knowing, they send links for u to read but never offer a refund or a cancellation. I even told them I know longer play piano. They don't care. They are pure frauds! Whatever u do do not give them any info. They stuff is subpar as well. I am so disappointed and horrified as well as angry with myself for being duped. That's $200 plus out the door.
Hello Christina, Thank you for your feedback. Unfortunately, we do not have a three-month trial period. We have never advertised such a plan. We only have a 7-day free trial for some plans. Auto-renewal is also not hidden information. You confirm authorization during the subscription process. Additionally, we send receipts for purchases and provide information well in advance of the subscription renewal date.
Absolutely horrible customer service. I forgot to cancel a subscription and requested a refund the day they billed me. I got an email a few hours later stating that per their terms of service, they could only refund me $160 of the $240 I was charged. I read the terms of service, and it does not state a refund limit ANYWHERE. I had to email them back twice to get a response and they ended up refunding me nearly all of it (they still have $20) and said it was out of "goodwill". I am in absolute shock. Horrible company.
Hello Ash, Thank you for your feedback. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms. Quote: "For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you can receive different offers from MuseScore depending on your usage period and activity (see 4.4) including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which You are subscribed and the then-in-effect and current monthly subscription fee. Your account’s auto-renew function will be turned off and no recurring periodic charges will be charged at the end of the subscription term. As a courtesy to you we will convert your Account to a free account."
This is a completely fraudulent company and an absolute scam. I have reported them to my credit card company. In researching the company, they try to appear a business from Ireland. Further investigation shows they are actually from CYPRUS,, where notorious business practises and fraud are unfortunately fairly standard.
Hello Granny, Thank you for reaching out. If you have any questions regarding the operation of our company, please contact us at [email protected]. We will be happy to help.
The site directs you to the 1 year subscription instead of the free trial and refuse to refund.
It's just SCAM!
They even didn't send me an invoice after they charged me.
Is it even legal?!
Hello Shalai, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected. All receipts are sent to the email that you used during registration. Please check your email; it is possible that the receipt went to the spam folder. If you cannot find the receipt, please contact us at [email protected]. We will be happy to help.
I find musescore appalling based on my experience. My daughter (16 yo) had subscribed for a free trial, downloaded some sheets and wasn't able to cancel rigth away. Year later, without a warning, they charge for about 140 dollars, a year's subscription. When i start sorting this out they offer the same process as for others, 30% discount or another year of musescore for the same price. Discusting how they have invested in IT to automize the process of offering this "great deal". Trust me people, they make a lot of money by charging people who don't want their service at all. It left a bad taste, even if what seemed like a some miraculous accident i was anle to get ny money bsck. Stay away from this business, as it is clearly shady.
Hello Perta, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
As soon as I started the 7 day trial I tried to get it cancelled. It kept sending me in a loop of needing to authorize my account before I could cancel. Then it gave me what appeared to be a cancellation page, where I believed I had taken care of it.
The day the full charge went through I emailed and explained I thought the cancellation had gone through and to please cancel, they offer that bs discount for premium services "deal".
My cc denied my fraud charge but I am appealing.
BE WARY OF THIS SITE!
Hello Tanya, We apologize for any inconvenience caused. It is likely that you have not verified your account, which is why some actions were restricted. To verify, you simply need to follow the link in the email that was sent to your inbox. Also, you can always contact us at [email protected] and we will cancel your subscription.
Don't what ever you do sign up for there free trial and give them your PayPal details. They will still take your money even if you cancel before the trial period ends. PayPal aren't very helpful either.
Hello Pete, Thank you for your feedback. If you cancel your subscription, it is technically impossible to charge you without your authorization after the cancellation. It is likely that you did not manage to cancel the automatic renewal before the end of the trial period, which is why the charge was made.
Customer service, Alex, sucks. As others say the site directs you to the 1 year subscription instead of free trial, and they don't accept a full refund. 100% SCAM.
Hello, Thank you for your feedback. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
I signed up for the 7 day free version. Unfortunately, I was unable to access my account during the 7 days to unsubscribe so the payment for the Pro version was taken £69 from my account. I am still unable to access the account despite contacting Paula at "support" they have ignored my request to refund my money and to access my account.
Hell Dot, Thanks for your message. Please contact our Support team at [email protected] and we will cancel your subscription фnd we will help you gain access to your account. Our Support team always responds to emails within 24 hours.
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Hello Thomas, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans. However, these plans are offered with a good discount.