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Musescore.com Reviews Summary
The company's reputation is significantly marred by numerous customer complaints regarding deceptive subscription practices and poor customer service. Many users report being misled into signing up for costly subscriptions under the guise of a free trial, with challenges in obtaining refunds despite prompt cancellation requests. While some customers appreciate the quality of the MuseScore app and its extensive sheet music offerings, the overarching sentiment reflects frustration over perceived scams and inadequate support. This combination of positive product feedback and negative service experiences suggests a critical need for the company to enhance transparency and customer care.
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Hi, I'm Tom aka RazorBlade. Just want to thank the musescore support reps. They fixed my issue in an hour, good supoprt.
The customer service representative that helped me was very sweet and did everything in their power to help me! I was in a unique situation with my arts career and they completely understood. I will say I did not get a full refund, but I got most back and am very satisfied with what I did get refunded. The service was very useful to me while I needed it, and when I do return to the arts I will be using it again!
I am not one to write bad reviews but all of these reviews here with one star are completely true. I have gotten charged now two years in a row for a service that I don't use. Very unimpressed. At a time like this during a pandemic it is horrifying that they are taking advantage of people and refusing refunds.
I forgot my login details, such as the user, which email address and my password, and could therefore no longer use musescore. I then emailed musescore and received a prompt response. I was supposed to prove, that I had paid the fee for the annual subscription, otherwise I could not prove my identity. Fortunately, I didn't have to initiate an identification process.
After I emailed my credit card statement to musescore, a short time later I received my username and the information of the email address I was registered with. I logged in again and was able to call up a link to select a new password. Since then I have had access again and use musescore.
That's what I call an uncomplicated service.
I use all MuseScore products for many years. My fav is free soft for desktops. If all of them were free it'd be marvelous.
Musescore helps me to find the necessary note sheets. Very easy to use. Thank you guys for such a useful product!
They charged me without any notification! It freaked me out. I contacted them as soon as I noticed it. And they рelped me to figure everything out
Other reviewer here is quite right, this site charges a full year of payment after free trial. This is 49$, I end up getting a 40% refund. I don't like this business practice.
Site itself is quite nice though.
I deleted my account in error but was rectified quickly by the support staff. Can't ask for more! I totally am opposite to other reviews but can only describe my good experience.
I've asked for a refund because I forgot to cancel auto-renew and was out of cash but guys offered me a giant discount and of course, I said Yes. As a musician, I really appreciate such help and kindness. Thank you, guys.
After a free trial I was charged $49 for a year pro-membership subscription. I didn't know anything about autopayment feature and used the site only once during a trial. It is clearly stated on the site that I'am eligible for a refund if cancelled during 14 day period. I contacted support immediately after I was charged and they kindly offered a 40% refund! No reply from them after I insisted on full refund.
PS The support contacted me and returned $42 out of $49. $7 are lost for nothing.
Judging by their staff names, working hours and domain reg data it's run by an eastern-european company located in Belorussia or something like that. Money is all there, no one cares about reputation and they NEVER give money back without a fight. I should be extremely happy that I managed to salvage a lion share of it.
An awful website. Do not give them your credit card information. They make money solely off of the poor folks who forget to cancel subscriptions and nothing else. They are charging money for user-submitted content. The users who create the sheet music make no money. The company is very difficult to contact and overall shady. DO NOT BUY A SUBSCRIPTION TO THE MUSESCORE SERVICE.
Hello Maisah, thank you for the feedback.
Our app is available in two versions: free and paid. We do not force our users to take subscriptions, each of them can use a basic (free of charge) account and download Public Domain and Original scores for free. Copyrighted content is available only for Pro subscribers since we have to pay royalties to give access to this type of content.
If you still have any questions or need our help, please contact us via [email protected] mentioning this review, we'd be happy to help you out or reconsider your case.
Have a good one!
I do not recommend this service. The only way to contact them for any "help" is via email, and the delay in waiting for a reply can often take too long.
I had been under the impression that I cancelled my subscription to their service when I received a notification that I would be charged. I sent an email, and the reply stated that my account was cancelled and I would not be charged in the future. At the time of their reply no charges had hit my bank account. The following morning I discovered that they charged me anyway.
Since there is no way to receive any sort of timely communication with them, I am forced to dispute the charges with my bank and notify authorities of theft.
Hello Elizabeth, thank you for your review.
If a support rep told you that the subscription was canceled, this means you have two MuseScore accounts and you started subscriptions with both of them.
One trial was successfully canceled before the end of the test period but the second one was not. And unfortunately, you contacted us via the account with a canceled subscription.
Please contact the rep again mentioning my message (you can simply paste the link to this review) and I'm sure you'll receive the correct response.
We're waiting for your message!
Charged my account for this service. The account was canceled; it doesn't even show as a valid login or password. Refuses to refund my money for services not provided!
Hi Wendy, thank you for your review. If you deleted the account after you got charged we can transfer the subscription to a new account for free. If your subscription wasn't canceled within 14 days after the charge, a refund is not possible according to our TOS but again, your subscription is still valid until the end of the paid period. So, if you cannot access your account just contact our support team via [email protected] and get immediate help.
Forced into paying $50 for a year subscription and acted as if they were the good guys for agreeing to refund half of it back on the very day they charged me
Hi Mike, thanks for the review. You've started a trial subscription and forgot to cancel it before the deadline, that's why you got charged. I suppose you were offered a partial refund with 12-months access to the service but as far as I understand, you have no need in our premium features. According to this, you can contact the support manager again and tell him/her that you are not satisfied with the amount of the issued refund and he/she will reconsider it.
Do not sign up for this. Whatever you think you are paying, they will charge you more and you will not get it back. They are completely unethical, and their product is worthless.
Hi, thanks for the feedback. We’re sorry you had a bad experience. We’ll strive to do better.
Please contact us via [email protected] mentioning this review, we'd be happy to help!
I GOT CHARGED $71.08 for a one-year subscription to a sheet music site that I DID NOT sign up for. I emailed them but kept getting an automated response back. THE COMPANY'S REVIEWS ALL READ THE SAME WITH A RATING OF 'BAD'. MUSE SCORE IS A SCAM TO DRAW MONEY OUT OF YOUR BANK ACCOUNT WITH NO RECOURSE. I GOT NOTHING IN RETURN EVEN IN THE WAY OF EVEN HALF DECENT SHEET MUSIC I COULD PLAY.
Hi, thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. May I ask you to contact us via [email protected] mentioning this review? I'll inform the support team about your issue and they'll try to do their best to find the best solution for you.
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Hi, thank you for the review. You were informed about the price and the plan while subscribing. Also, we send reminding letters to all who subscribed via the website 3 days before the end of the trial.
But we understand that this experience was frustrating to you and we want to change it for the better. Please contact the same support rep and mention this review. I'm sure you'll get the right response and a satisfying refund.
Thank you for being our customer.