Musescore.comReviews 241

If you read other reviews, you know Musescore does not wanna give refund for your accidental subsription.

I'll guide you through the steps to get your money back if you paid thru Paypal.

First, get in touch with Musescore customer support through email. If they respond, you can go back and forth with them, asking for a full refund instead of their proposed options. They probably cannot help as usual, so you'll go to Paypal.

In the payment details of the Musescore subscription charge on Paypal, find the option to start a dispute. I won my case with the reason "Item not received" so you can do that or try another reason if you are feeling confident. Alternatively you can call Paypal customer service and they will start the dispute for you.

Notes:

- The maximum refund offer I got from Musescore was around 80% and I accepted but they wanted me to close the dispute before they give the refund. Other reviews said they would stop replying after the dispute is closed so I followed through with my dispute and won after a little wait.
- You'll need to build your case in the dispute so go tell Paypal what happened, maybe with screenshots of email conversations, or with link to other Musescore reviews
- There is a time limit from after the payment date until you can start a dispute so don't be too late.

If this helped you get your refund, feel free send your appreciation to my Paypal: https://www.paypal.me/KommanderKa
So I can fund my education

I'm pretty fond of MuseScore - both the software as well as the website. I've used to find numerous scores for many of my favourite video game compositions. Many of the people leaving bad reviews are simply salty about not knowing how free trials work. MuseScore is not the only company that does this.

Hi there
Musescore is a platform with interesting content, understand content needs to be paid, but the conditions on subscription are very intransparent, irritating the mix of musescore.com and musscore.org in the canceling process, a pity!
I found a real helpful tutorial to navigate to successful cancellation of unwanted subscription after free trial. https://www.youtube.com/watch?v=LUZ6__SpZwI
It was not possible to upload a bill, no format

Unable to cancel, so you will be charged. Customer support is an absolute joke. I hope that PayPal will help me out!

They charged me for an annual subscription of $69.99 after I had cancelled a free trial.

My email to them: "However, how do I know you are acting in good faith with the cancellation system you have? Your last communication to me was on Oct 12 when I started the trial. On that same day, I attempted to cancel the subscription after downloading one piece of music. I thought I had cancelled it, and trusted you to do so, therefore I was not watching to see if you would charge me again. Then, on Oct 19 you did charge me again – but you did NOT notify me of the charge at that time.

How am I supposed to comply with a 14 day refund policy when I do not even expect or know that there was a $69 charge in the first place?

I hope you can see from this experience why I would question whether you are acting in good faith. If you had a one time fee per sheet or month access to music, you would have received the compensation that was commensurate with the one piece of music I wanted and downloaded. Because you only offer an annual subscription and you do not notify when you make that annual charge, you are operating a system that preys upon the fact that people have a hard time tracking the confirmation of a failed cancellation and a large charge a week later."

Timeline of what happened:
- I wanted to download a music sheet and was lured into signing up for their free trial.
- They didn't make it clear about the subscription that follows the free trial.
- I get charged 49$ for a one-year subscription
- I emailed them immediately after being charged and they replied within minutes using their regular template with two options: A: refund 35% and keep the one-year subscription. Option B: no refund, keep one-year subscription + 10 more months. After I reply they stop responding.
- I am going through a dispute on Paypal to get the full refund but I am not that hopeful

If anybody has their detailed information please inform me so I can notify the authorities for fraud, or go to the police yourselves. Let's shut them down before they rip off more people.

If a business makes money by tricking and deceiving people it shouldn't exist. Especially when it involves music which supposed to bring people joy.

I forgot about the free trial deadline, but I requested & received full refund (Aug 2020). NOW READ THIS: There are credit card companies that offer "virtual card" services for online purchases. When I make a purchase, credit card company offers a "virtual" credit card number service that creates a unique card number, different from my actual credit card. Each virtual number will only work with one company/website, so if it is compromised, the number will not work anywhere else in the world. ALSO, I have the option of specifying how long the "virtual" card will work. I can enter an expiration date for the "virtual" card, after which, it will no longer work. This allows me to make multiple online purchases without "ever" giving out my actual credit card number. When I receive my bill, all purchases are associated with my primary credit card number (so, no need to keep up with and match all the virtual numbers on my bill). This has given me a lot more peace of mind with online purchases. My credit card company also sends me a text, almost instantaneously, whenever my card is charged.

Apparently the company claims the free trial was not "clicked on" in the subscription process so they charged my card in full for an annual subscription. I cancelled within 5 minutes and now they will not refund the money. They are only willing to refund 25% of my money yet I never used the service and again cancelled within 5 minutes of their charging my credit card. This is a complete scam. Stay away!

During the trial signup process, they did a bait and switch. I thought I was signing up for the trial, but instead I was charged, and they are refusing to refund me even though I requested the refund immediately after this occurred.

I'm also struggling to get my refund of 69.99 for an annual subscription I want to cancel. I was intending to cancel on the trial end date but it ended a day prior (my mistake for misinterpreting the wording) and they refused to refund and offered other membership deals as mentioned by other reviews. I explained that it was my honest mistake for misunderstanding their trial end date and I found their service to be of little use for my needs after trying their services. They still refused to refund the full charge. I've never dealt with an online merchant so desperate to make very little penny and lacking any customer care. I've reached out to my credit card company to dispute this charge. Wish I had read reviews before trying Musescore.

My payment notification:

MuseScore subscription
Hi ******,
This is a subscription receipt for MuseScore.
Manage your billing info and see all your invoices and receipts here
https://musescore.com/user/********/subscription?from=email_payment
Your email: ******@yahoo.com
Subscription: MuseScore Pro Plus 12 month subscription
Amount: $69.99
Need help? Contact us at https://help.musescore.com
Sincerely Yours, MuseScore Team

My music teacher sister uses this site for free and sent me a file to transpose to the instrument I play so we could play duets. I had some issues, so I went to musescore. It seemed OK, so I signed up for the free trial. Things went OK for an hour or so. I wanted it on my iPhone, so downloaded the app. I was able to do what I needed and my sis and I had a fun practice session.

Three weeks later, musescore and apple.com charge me $229 for a year's subscription to a musescore learn that I have no record of wanting or ordering. They even charged sales tax! For what, I have no idea. All I did was download their free app to my phone. Now I have a year's subscription to something I don't want or need. I searched my email and there's no receipt or anything of the product.

Here's the good news: Paypal will refund my money.

Bottom Line: Musescore is a solid product, but be very careful about any emails or charges you get from them. You might end up with something you didn't intend to get and pay for.

They have one of the rudest customer services I've encountered. Like many others here, I signed up for the free trial. My free trial was set to expire on December 7th, 2021. I woke up this morning, December 7th, 2021 at 6:30 AM, and surprise there was a charge for a full year subscription. I quickly went on and cancelled my subscription on their website but that did not refund me. So, I emailed them to tell them I want to get a refund. After a few automated emails, I got a self-righteous response from someone in customer service who was acting as if they'd notified me so many times and that it is my fault for not cancelling on time and that they can only give me 35% or give me 10 extra months of subscription.
This felt like a scam and an attempt to manipulate me. I told them no I want a full refund. After that, she responded they cannot give me a full refund. I emailed and said I will file a complaint with BBB and also leave a negative review.
This was followed by an email saying that I did not read their term of service which says they can refund me $60 out of $69.99 and I will get one month of service. This was all after telling me they cannot refund me more than 35%. I finally said thank you give me my $60 and I am still writing a negative review on here and on other websites.

The website on its own is useful but the shady business practice and the horrible customer support is treacherous.

I'm not someone who EVER writes reviews but felt I had to in this case. I signed up for the 'free trial', decided I didn't have use for the product and deleted the app a few minutes later. I then noticed a charge of $52.99 on my credit card so got in touch with their customer support team to see what happened. They let me know that I'd selected a payment version that didn't include a free trial (what the heck kind of payment option would deactivate the free trial period and why would anyone choose that if they saw it in the description?!) which I surely would not have chosen to do if it had been clearly communicated. I asked them kindly to reconsider their decision since my 'membership' was so ridiculously short lived and they are not 'able' to help. Watch out for the fine print which likely scams a LOT of people into an 'irreversible' charge!

I know for a fact I turned off my auto renew and somehow it STILL MANAGED TO CHARGE ME. And echoing many of the experiences of others, they will not honor a full refund even though I emailed them within hours of being charged. It's a disgusting, shady practice with a disrespectful customer service team. Stay away. Stay far far away.

Gentlemen,
I might have been accidently tricked into clicking the free trial although I'd made it a point to avoid such tactics.
Didn't quite realise this because I never use this from day 1.
Worse, Goorgle has auto-renewed it in Oct 21 without my authorization and PayPal effected the payment.
Such big names, instead of checking back with Account holders, merily just proceeded with payment. When spotted by me, I straightaway asked them to seek a refund but have no response to either Google or PayPal.
Notification is given to Musescore to immediately TERMINATE any further subscription. Kindly arrange for a refund to me, via Google or PayPal.
Vincent Ho
Singapore

I mistakenly did not cancel the free trial. My fault.

I emailed customer service. They essentialy told me too bad. I acknowledged it was my error. They offered a 35% refund. Seriously?
Again, this was a user error (mine).

They DON'T care about their customers though, be warned!

Unfortunately, the free period is a scam. Musescore charged my credit card even though I had cancelled. Emails to them also failed to get a refund, so I am now working with credit card to get a refund. Beware they will charge you anyway.

Report to *******@paypal.com about being misled to opting out of a free trial and instead of paying for an annual subscription. Also note that this is not a one off situation, but rather has been happening to over 100 other users on other verification websites. Let them know about their abuse of natural human assumptions in order to unknowingly take your payment. No where does it say that after clicking on the Start your Free Trial that you opt out of the Free Trial. They then have a front man called Jojo to explain that it is all your fault for not reading the fine print, whereinfact there is no fine print. He also says it clearly states there is NO FREE TRIAL in the purchasing process. But this is false. Everyone assumed they are still opted in for it, when they are not. Then the refund process is also really scammy. I opened and closed a dispute with PayPal on 10/12(I confirmed with Paypal), but they reply back to me on 10/14 that my dispute was still open so they cannot process my refund under their Terms of Service on section 4.1. False. They lied. They prey on human assumptions and profit off of people's 'mistakes' they intentionally designed for people to fall into. Unethical business.

Awful site and service. They provide almost no content and when they do it's riddled with errors. Customer service super unprofessional. Overall sloppy operation. Worse part is that the trail seems fake as you're unable to cancel during the trial period and not contacted until after to be told it's to late. Feels like a smoke and mirrors scam.