Musescore.comReviews 241

We created an account in the MuseScore website so that we could access original full arrangement musical scores for three pieces of work.

Their website indicated that there was a free 7 day trial period. So we duly but uneasily entered our credit card details associated with the ‘free trial' link. This created an account but we quickly discovered MuseScore did not have access to the pieces of music we needed. This is for my son's exam.

We quickly cancelled the auto renew membership subscription but somehow have got locked in to a year long subscription which customer support says is our fault for checking the wrong box. There was never an option…we followed the ‘free trial' path' the entire way.

This is corporate robbery, deception, cheating, whatever you want to call it. We have come away with zero and no use for their site and MuseScore has happily pocketed US$40.

It's abhorrent - these types of companies should be legally challenged. Even more so because we were seeking artistic resources for a high school student. Really MuseScore you should be ashamed of how you operate.

This does not end here. We will continue to post far and wide so the public is aware of your cheap scam.

I have been a MuseScore PRO subscriber since year 2020 for $29.99/year, auto payment set up via PayPal.

But yesterday, when using MuseScore on my iPad, it popped up message let me pay $39.99 for a PRO+ subscription; I thought that was for my original subscription to renew, so I clicked to pay.
Only one hour later, I noticed that I paid two times to MuseScore in the same day: $29.99 via PayPal and $39.99 via iTune; I cancelled the $39.99 subscription on my iPhone, but this only cancels the future payment, not the one I already paid. I contacted MuseScore support, but they refuse to refund me.

It's unfair to double charge a loyal user; I will stop any future renew and keep giving negative feedback wherever I can.

It was partially my fault for not rremembering to cancel the free trial after i had brought musescore to get some sheet music that i needed for school, but they only offer 35% of a refund for me to get my money back. That isnt that much money. It's 70NZD for me, and thats super expensive. I didnt get any warning about the payment, only the confirmation email after they took my money. Please help. These reviews scare the hell out of me, because apparantly they stop replying to you after you expain why you need the refund. Please consider giving me a full refund. I dont want 10 months premium, i dont even use it anymore.

They were very nice and helpful in refunding my accidental subscription that was 100% my fault. Would highly recommend the program :)

Thank you paypal for saving me form these scammers!
My experience matches that of many others here. The free trial never really cancels, they put me on yearly auto payment, they made the same offers you see in other reviews, told me they can only partially refund me, and can refund only I first close the paypal case ( not true, closing case means you can never re -open) then stopped responding to my emails. Wish i read the review here first! Always red the reviews before you buy!

Be very careful when signing up for the free trial. When I tried I ended up paying for a year's subscription ($30) because I didn't notice one page where they had pre-selected that option (I would have had to change the slider to no). When I pointed this out and asked for a refund they were rude and tried to gaslight me (saying I must have clicked the slider).

Don't waste your money on musescore pro. Definitely not worth it. I wanted to try it out so I did the trial. After a little bit I canceled, but apparently canceling wasn't good enough so they charged me for the full subscription. I have contacted them and all they have to offer is 35% of my money back? What kind of offer is that? The sound quality is not very good either. And they offered me an extended subscription too but why would I want to do that when I don't want it anyways?

Surprise surprise, yet another customer who has cancelled their trial only to be charged for a subscription anyway. Which they will refuse to refund even if you contact them minutes after being charged. MuseScore is a complete scam and their customer service is absolute garbage.

I signed up for a trial and turned off my auto-renew settings expecting no email from them to tell me that my subscription was going to renew. SUPRISE! It $#*!ing renewed for whatever reason. Fine, its only been 2 days since the recharge, maybe like amazon it will give you a full refund or close enough to one? Haha nope. I was offered a 35% refund and or other pro benefits even after I told them i couldn't care about them. After sending them more emails about my situation, they completely went radio silent and didn't care.

I was looking for music sheets and found musescore. They offered a free trial but i need to entered my card information, I did and after quite some time I completely forgotten about the trial and they charged me $49 for a yearly plan (27th of May). I requested for a refund the day after (28th of May), instead of giving me a full refund they only offer me a 35% refund but i insisted to get a full refund and got ignored right after. I checked online and found out people get 40% to 50% refund, some even gotten a full refund but why do i get only 35%? I know it is partially my fault for not terminating the trial before they charge me but it would be nice to just ask if it is okay to charge the customers any money before doing it. Ask for consent, send an email asking whether the customer wants to continue the plan or not and no one checks their email all the time, just don't charge anything without the confirmation from the customer and terminate the service for them if they don't reply, because if they don't reply means they are not using it anyway. Just to let you know that money is to feed myself, it might not be much to some people but it is quite a huge sum of money for a college student. Very disappointed.
PS: i got the refund of $42 out of $49, it is not a full refund but at least i got back 85% of it

I was also part of the trial scam, which is unfortunate because otherwise the service itself would be interesting. I requested a cancellation last year, and 1 year later my account was still active and I was charged again. They force a deal on you, albeit you have already made clear that you wish to cancel the subscription. As a subscription business entrepreneur myself, I'm aware of the legal implications associated with creating a barrier for customers to leave your service. A reminder to everyone that it is illegal in the US to charge a customer without their consent after they have requested a cancellation, also illegal to not notify the customer that the auto-renewal is due, and Musescore is guilty of both. Two years in a row. I am once AGAIN requesting my refund, which they are refusing to issue, while trying to force me into another year subscription. AGAIN, THIS IS ILLEGAL. I am already looking into taking legal action against them should they not issue a full refund. Customer beware.

I had the same problem as many others here. I signed up for a 14 day trial and Musescore charged me for a full year for going over the trial date. That's around $65 Canadian. I'm even more suspicious now because people have left reviews both on Site Jabber and Trusted Pilot saying that the Musescore charged them after they cancelled their trial. I really didn't want to have to cancel my credit card but to safeguard myself against future charges, I will have to have the credit card company send me a new card. Always read reviews before signing up for anything. Rather than read a 10 page terms of agreement, actual customer reviews paint a more accurate picture of a company's business practices.

Musescore, org- big scam- Tey forced me to give them my credit card number to try out a few pieces of there music that was not even complete! Also, they give you a free 7- day trial another joke, still no full piece of music! So I automatically cancel everything and said please remove my credit card from their site!, I go to my credit card statement find a charge for 4.00 for one piece of sheet music that was incomplete! And charged me for a full year of music service-49.99. Neither was asked for. I called the BBB and emailed they said to complain to Attorney General's Office which I did. Now over 6 months later they are trying to charge me again!

Last friday I faced an issue with my musescore accoutn. I've tried to reset me pw a million times but was not able to do it. I decided to contact support because i was stuck. The girl who assisted me was super polite and helpful, she asked not to tell her name so i won't. Thanks again cutie

When I first saw that I got charged for their service I was really shoked I mean to loose 50 bucks in 2021 is a tragedy. I contacted their support and they offered me good discount but I rejected the offer cause I thought that I was cheated. But then they issued a prorated refund to me and the same day I found their reminder in spam. Sorry guys

I like the app. It is helpful as for amateur artists as for professional composers I guess. Anyway I find it cool.

They help my kids to find their favourite music sheets and help us to be brave and try new compositions

It is easy and convenient

The customer care department is fantastic

Jose

Like others on this site I've also been bitten by this business. I trialled this service for 30 days free and used it only once. When I needed to cancel my login details a few weeks later I found that my login credential would not work on the site (details saved into my browser). After this I contacted their support team and they said they couldn't find my details. While the "customer support" was pending for the next days, my credit card was charged for their yearly fee of 65AUD. I asked them to refund me as I clearly was not even able to use the service while my support case was pending and they said they would keep the cost for a monthly charge - wtf? This business stinks and I just hope they don't get you too.

Of course it's awesome that people can get assistance during winter holidays, and I think that only the best companies provide such service. But the fact that support has to work this time of the year until $#*!.pm is terrifying.
Do you have any private life there, huh?

Missed the end of my trial, got carged and conctaed them for a refund. The girl instantly responded to me and refunded my money back. Really it's almost 2021, but these people stay real