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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.6 stars from 430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 27th among Auto Accessories sites.
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Very quick shipping and delivery. Very quick to respond and helpful. And no tax or shipping is just something you don't see these days. Thank you Mudify
The parts came from two different places. One delivery from California, the next from Florida. Everything arrived packaged wonderfully.
I was surprised to hear a follow-up on my order through a telephone. They make sure that I place the correct order for my truck.
Outstanding customer service and follow up. Miguel was very responsive in chat and followed up with a phone call just to make sure I didn't have any further questions before placing my order.
I haven't checked it out yet, but I assume it's all there
Hey John, thank you for your 4-star review. Your feedback will help us improve and maybe we will get 5 stars next time. Thank you!
Great service! They contacted me to confirm my order for my specific vehicle, two days later my order was at my house.
I would definitely recommend Mudify.
Hey Michael, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
My leaf spring was lost in the mail by FedEx and Mudify took care of me and got me out a new leaf spring the next business day. Great people to work with!
Hey Steven, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Glad to be able to get the parts I needed. Customer service was responsive and helpful to my questions and needs
Hi Will, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
The experience and everything was great except my packages were ripped to shreds with parts loose out of their boxes. Half of the packages i received were open from damage. I think that this is completely unacceptable.
Hi Marshall, we're sorry to hear that about your experience. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.
Hey James, thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated!
Good shopping experience - Product arrived as described, and on schedule. Thanks
Hi Milton, thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated!
I wanted to share my experience with Mudify, as it highlights the importance of doing thorough research before making a purchase. I decided to purchase a suspension kit for my vehicle from them, but unfortunately, it did not go smoothly. The kit was shipped in three separate shipments, and during the final shipment, I realized that an item was missing.
After paying $960 for installation, I discovered that the rear springs were longer, causing my vehicle to be 2" taller in the rear. I contacted customer service, and they confirmed that the wrong part had been sent. They assured me that they would ship the correct size springs, but unfortunately, they sent the wrong set of springs for the second and third time.
I finally received the correct set of springs and have an appointment to have them installed, but I now have to pay an additional $460 to replace the rear shocks. I emailed customer service to explain the situation and requested compensation for the additional charge, but I haven't received a response yet.
My experience with Mudify has been frustrating, and I hope that sharing it will help others make informed decisions when considering purchasing from them. It's important to remember that not every company operates the same, and doing research beforehand can save a lot of time, money, and stress.
Dear customer,
Thank you for sharing your experience with us and for bringing your concerns to our attention. We apologize for the inconvenience and frustration you encountered while purchasing and installing your suspension kit.
Firstly, we want to sincerely apologize for the multiple shipments and the initial error in sending the wrong parts. We understand how frustrating it must have been to receive incorrect items and to experience delays in obtaining the correct set of springs. We take full responsibility for these mistakes and assure you that they do not reflect our usual level of service.
We are glad to hear that you finally received the correct set of springs and have scheduled an appointment for installation. However, we understand your frustration regarding the additional charge to replace the rear shocks. We apologize for any inconvenience caused by this unexpected expense. We strive to provide accurate and reliable product information, and we regret any discrepancy that led to this situation.
Regarding your request for compensation for the additional charge, we apologize for the delayed response from our customer service team. Rest assured that we take your request seriously and are actively reviewing your case. We appreciate your patience and assure you that we will promptly respond to your email with a resolution addressing your concerns.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us directly.
Best regards
Good service and fast shipping so far so good. Some of the parts were a little poorly packaged from old man emu, but seems legit. I install next week.
Hey Erick, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Lightning fast free shipping, perfect deal! All parts were as described and fit perfectly on my truck.
Hi Sam, thank you for taking the time to leave us a review. We appreciate your feedback and will use it to continue providing the best service possible!
Shipping was fast. However Ups damaged the box the front coil overs were in and one shock mount nut was missing due to the box wide open. Easy to replace, no fault to Mudify.
Ordered on a Thursday. Then within a couple of hours a Mudify representative called to make sure the part perfectly fit my vehicle. Then my part arrived on that Sunday. I am very impressed.
Hi Tynan, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
A+ transaction! Miguel called to make sure I had exactly what I needed.Great customer service!
Thanks.
Hi Greg, thank you for taking the time to leave us a review. We’re pleased that Miguel was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Website and customer service on the phone was great. When boxed arrived, the boxes containing the shocks were opened and the band used to retain the shocks and end cap on the threads were off of the shock itself. I will install this weekend and I hope all the parts are there and not missing. When packaging is opened it gives the the customer the impression that either someone doesn't care in the boxing of the product or that they were sent items that were returned by another customer. Said differently, it leaves a very poor impression.
Overall the experience was good. Miguel reached out to me right after I placed the order and let me know that it was wise to get upper control arms. Shipping from FedEx was not good but not Mudify's fault. Thanks!
Hi Kenneth, thank you for sharing your thoughts on our company. We are glad Miguel could help!
We appreciate your feedback about the shipping carrier and we will take it into consideration as we evaluate our shipping options and work to improve our delivery processes. Thank you again for taking the time to leave us a review!
Mudify was great in handling my purchase experience. Shipping on the other hand is a completely different story. Ordered my package on a Tuesday, delivery was scheduled for Saturday but didn't get the full package until the following Thursday. FedEx couldn't provide accurate shipping information or an accurate delivery date. And to top it all off, the box got to me in pretty bad shape. Don't use FedEx!
David, thank you for sharing your feedback. We're glad to hear that you had a positive purchase experience with our company. However, we apologize for the inconvenience you experienced with the delivery of your package.
We understand that timely and reliable delivery is an important part of the overall customer experience, and we're sorry that your package was delayed and arrived in poor condition. We apologize for the frustration this caused.
We really appreciate your feedback about the shipping carrier and we will certainly take it into consideration as we evaluate our shipping options and work to improve our delivery processes.
Thank you again for your review and for choosing Mudify. We hope to serve you better again in the future.
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Hey Scott, thank you for your review. We’re pleased that Miguel was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!