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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.
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Pepper loved his blanket from first time he saw it. He rolls around in it, puts all his teddies in it and it is on foot of my bed at nite. I wish I had one. He kicked the 2 cats off and they know he means it! The customer Service is great all the staff are knowledgeable and friendly. Buy your pet blanket and you won't be sorry.
Item was not as expected. No option for a return. You should give customers the option to return item free of charge if not pleased with purchase. Poor customer service. Very disappointing.
Dear Nicole, we're sorry to hear about your experience. Customer satisfaction is our top priority, and we apologize for any inconvenience. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our support team at [email protected] to discuss your concerns further and explore potential solutions. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sarah
Team MrFluffyFriend™
Bought the largest bed but not big enough for my lab. He refused to have anything to do with it so we gave it to his girlfriend, also a lab, but smaller and she loves it.
Dear Steph, we appreciate your feedback on our MrFluffyFriend™ pet bed. While we're delighted to hear that your lab's girlfriend enjoys our bed, we understand that sizing can be a personal preference. If you need further assistance, please feel free to reach out to our customer service team at [email protected], and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
I ORDERED A LARGE BED BUT AFTER A LONG WAIT RECEIVED AN XS WHICH WAS RIDICULOUS
NO WAY WOULD I HAVE ORDERED THIS SIZE BUT COULD NOT PROVE IT AS COULD NOT FIND MY ORIGINAL ORDER.
NO CUSTOMER SERVICE TO SPEAK TO, OFFERED 15% REFUND HAVING TO PAY SHIPPING CHARGE...GAVE IT TO PDSA AND PUT THIS DOWN AS A SCAM.
Hello Sheila, we're sincerely sorry for any inconvenience you've experienced. This is certainly not the level of service we strive to provide. If you need further assistance, please reach out to our customer support at [email protected], and we'll investigate this matter promptly. We're committed to resolving the issue to your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
I think the picture tells all. Boo is a very spoiled doggie, his bed is on the couch not the floor and he has to have a blanket. We have to give him a treat to get him out of bed to go for a walk. I have not washed the bed yet but the other views are positive about washing the bed. Boo is a 12 pound chihuahua and I purchased a medium bed which is perfect for him
Thank you for sharing your delightful review, Jean! We're thrilled to hear that Boo loves his MrFluffyFriend™ bed. Spoiling our furry friends is what we're all about! It warms our hearts to know that Boo enjoys the comfort of his bed on the couch, complete with a cozy blanket. The image speaks volumes, and we're glad the medium size suits Boo perfectly. Should you ever need assistance or have any questions, feel free to reach out. Happy snuggling!
Best,
Sarah
Team MrFluffyFriend™
My kitty was diagnosed vwith cancer a few months ago (she is doing well and still happy and playful) and usually doesn't like beds but I bought a medium sized bed for her to try and she loves it! Just bought another one for my semi-feral kitty so we'll see if he likes his new bed.
Hi Tobie, we're deeply touched to hear about your kitty's journey, and we're delighted that our MrFluffyFriend™ bed has brought comfort and joy during this time. Wishing your furry friends continued happiness and well-being. Thank you for choosing MrFluffyFriend™!
Best regards,
Sarah
Team MrFluffyFriend™
Nondisclosure that cover is NOT REMOVABLE!
Nothing on order site or on packaging to show CANNOT BE REMOVED.
I bought XL 39" would never fit in a washer.
COMPANY IS OVERSEAS AND NO RETURNS
NO REFUNDS.
Thank you for sharing your feedback, JC. We apologize for any confusion regarding the non-removable cover on our XL 39" pet bed. We appreciate your input and will work on enhancing our communication to make this detail clearer for our customers. We understand the importance of transparency and will strive to provide a better shopping experience in the future.
Best regards,
Sarah
Team MrFluffyFriend™
We have had several of these beds and my dog loves them. If your cat has an "issue" and pees on them they don't wash well several times (hence the multiple beds), but my dog melts into them and I'm glad to keep her happy and comfortable.
Thank you for your review, Linda! We're thrilled to hear that your greyhound is head over paws for our MrFluffyFriend™ beds. We appreciate your feedback about washing, and we're always working to improve our products. Here's to many more comfy moments for your furry friend!
Warmest regards,
Sarah
Team MrFluffyFriend™
This bed was nothing like what they claimed. Its just a fringe bed with really NO stuffing at all. It's flat and my dog really don't like it. He is 83lbs it's way to small and flat. Total rip off. Shame on your lying company for false advertising! Very disgusted for the waste of my hard earn money. Go to kohls they have much better merchandise.
Dear Debbie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive for customer satisfaction and would like to make things right. One of our representatives will send you an email, and we'll do our best to address your concerns promptly.
Sincerely,
Sarah
Team MrFluffyFriend™
I bought the largest bed because I wanted my black lab mix to be able to stretch out on it. I placed it over a flat bed she was using and she is happy with the way she can rest her head on the edge and feel safe and comfy. We have tile floors which is why I put it over her existing bed. She either lays on it or on my bed, wherever I happen to be. I like it, she seems fine with it. If you want something thicker, then you will have to buy a mattress which would cost you so much more.
Thank you for choosing MrFluffyFriend™ for your furry friend, Sondra! We're delighted to hear that your black lab mix is loving her new bed and finding comfort in stretching out on it. It warms our hearts to know she feels safe and cozy, especially with the added touch of resting her head on the edge.
We appreciate your feedback on the bed's thickness, and rest assured, we're continuously working to enhance our products. If you ever have further questions or need assistance, feel free to reach out. Thank you for being a part of the MrFluffyFriend™ family!
Best regards,
Sarah
Team MrFluffyFriend™
I was hopeful this bed would be high quality but I am disappointed it's cheap Chinese crap that my dog cannot use!
Dear Adam,
We're genuinely sorry to hear about your dissatisfaction with our product. MrFluffyFriend™ aims to provide high-quality products and exceptional service. We'd like to address your concerns promptly. Please contact our customer support at [email protected] with your order details, and we'll work towards resolving this issue to ensure your furry friend's comfort.
Best,
Sarah
Team MrFluffyFriend™
We have always used inside dog beds, so our beloved Rhodesian Ridgeback does not sleep on the rug, carpets or furniture. She normally eats the beds after a few days. Outstanding comfort has kept her from doing any damage other than to turn it over once. She sleeps so well in this bed, that when we go to the bedroom at night, she does NOT follow us for at least a few hours. Really, really pleased with this dog bed. Do you make them in wife sizes?
Dear Cornell, we're thrilled to hear that your Rhodesian Ridgeback loves our MrFluffyFriend™ dog bed! It's fantastic that the outstanding comfort has deterred any chewing tendencies. As for wife sizes, we currently offer a range of sizes for dogs, but unfortunately not for wives.
Regarding the delivery time, we apologize for any inconvenience. We appreciate your feedback and will consider options to expedite shipping in the future. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort!
Best,
Sarah
Team MrFluffyFriend™
I ordered the calming blankets for my dog and they are buttery soft. They were shipped quickly and my dog loves them! Thank you!
Thank you so much for your paws-itively delightful review, Anne! We're thrilled to hear that your dog is enjoying the buttery softness of our calming blankets. Swift shipping and happy pets are what we aim for at MrFluffyFriend™. Thanks for choosing us to add some extra comfort to your furry friend's life!
Warm regards,
Sarah
Team MrFluffyFriend™
Shipping took a while but my Yorkie loves her bed. She even gets in it during the day. It's so soft.
Thank you for your feedback, Sue! We're delighted to hear that your Yorkie is loving the MrFluffyFriend™ bed. We appreciate your patience with the shipping process. If you have any further questions or concerns, feel free to reach out. We hope your furry friend continues to enjoy the cozy comfort of our product!
Best,
Sarah
Team MrFluffyFriend™
Took very long time to arrive, and our JRTerrier had the stuffing out within two minutes
Sorry I had not read reviews before ordering (lesson learnt)
And an expensive and annoying experience,
I will NEVER use this company again
YOU HAVE BEEN WARNED
Dear Clive,
We apologize for the inconvenience you experienced with our product. We take customer feedback seriously and we'll make sure to investigate the reason for the delay in delivery of your order. Unfortunately, you didn't provide your order number for us to check anything. Our team is committed to improving our services. If you have further concerns, please contact our customer support for assistance at [email protected].
Best regards,
Sarah
Team MrFluffyFriend™
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at [email protected], and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriend™
I bought a Mr Fluffy Friends bed on recommendation of a friend. Delivery was slightly longer than expected (due to demand, I suspect) bit the wait was worth it. My 'clingy' Black Labrador now prefers her fluffy bed to time on the sofa with me - a real compliment to her new bed! Love it!
Dear Marg,
Thank you for choosing MrFluffyFriend™ for your Black Labrador's comfort needs! We appreciate your understanding regarding the delivery time, and we're delighted to hear that your furry friend loves the new bed. It warms our hearts to know that our products have earned a special place in your pup's heart. We hope the cozy moments continue!
Best,
Sarah
Team MrFluffyFriend™
While it looks like the product advertised, it isn't as full and luxurious as demonstrated on the advertising. The base of the bed looks full but compresses without giving any support for my elderly dog, we have to ensure it is on a soft pad. Not worth the money paid. I'm not going to fight for a refund, I just don't have time.
Dear Fiona, we appreciate your feedback and apologize for any inconvenience. MrFluffyFriend™ is committed to providing top-quality products. We value your concerns and would love the opportunity to address them. Please contact our customer support at [email protected], and we'll work to ensure your satisfaction.
Sarah
Team MrFluffyFriend™
The bed on the website is NOT the bed you get. They make it seem like it's going to be this massive fluffy cloud of a dog bed, when in fact it is not.
Dear Aaron J.,
We apologize for any confusion or disappointment regarding your recent purchase. Our aim is to ensure complete satisfaction with our MrFluffyFriend™ beds. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support at [email protected] with your order details, and we'll promptly address your concerns.
Best regards,
Sarah
Team MrFluffyFriend™
Total garbage from CHINA. Way over priced. Try to return it and you have send it to CHINA!
Reviews on their site are totally fixed, all 5 stars. Nothing else. I feel totally ripped off.
Dear Cameron
We appreciate your feedback and apologize for any inconvenience. Our goal is customer satisfaction, and we take your concerns seriously. Unfortunately, you didn't provide your order number for us to check anything. Rest assured, we are actively addressing issues with returns to provide a smoother experience. We value transparency and continuously strive to improve. If you need further assistance, please send us email at [email protected]. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your paws-itively delightful review, Yvonne! We're thrilled to hear that Pepper is head over paws for his MrFluffyFriend™ blanket. It warms our hearts to know he's enjoying it so much – teddies and all! It sounds like he's claimed his throne at the foot of your bed, making it a true canine kingdom. We're also delighted that you appreciate our customer service – we strive to make every interaction as delightful as our blankets. Thank you for choosing MrFluffyFriend™, and we hope Pepper continues to revel in his cozy kingdom!
Warm regards,
Sarah
Team MrFluffyFriend™