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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.
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My Shih Tzu is super happy with her new bed. She snuggles in it, and she looks so comfortable. I hope it holds up well in the wash, and then I will give the bed 10 stars. I ordered the apricot color and it is a very lovely, warm shade. Matches well with beige and brown tones.
Delivery slow
But very pleased with calming dog bed when it arrived. I ordered the cream and it's a lovely colour. Milly absolutely loves it.
Hello Regina, thank you for your feedback regarding your recent purchase of our Anti-Anxiety pet bed. We're glad to hear that Milly is enjoying her new bed and finding comfort in it. We apologize for any inconvenience caused by the slower delivery time, the delivery delay is not a common situation, but we truly appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure that you and Milly have a delightful experience with our products.
Warm regards,
Sarah
Team MrFluffyFriend™
I have a 6 year old rescue dog that is terrified by lightening, rain, and thunder. She lets me know a storm is coming long before the sky gets filled with clouds and things get dark. The wrap around coat I used in the past never worked. She didn't give the MrFluffyFriend pillow much attention the first two days it was in the house. However, when a typical Florida thunder, lightening and rain storm arrived on the third day she couldn't get in the pillow fast enough. She calmed down much faster than usual and went to sleep.
Dear Hilda, thank you for sharing your wonderful experience with our MrFluffyFriend Anti-Anxiety pet bed! We're delighted to hear that it has made such a positive impact on your 6-year-old rescue dog's anxiety during storms. It's heartwarming to know that she found comfort and calmness in our product, especially when faced with thunder, lightning, and rain. We strive to create products that address the needs and well-being of our furry friends, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
We have a 12 year old mix bulldog who has always reacted poorly to inclement weather by excessive drooling, shaking, and panic. We tried every "natural" remedy, calming vest, and kept a bed in our closet for her to escape to. Bought her your bed and she hasn't shook since. Not only that but our 12 year old min-pin loves hers so much, even though she isn't anxiety prone, that we literally have wake her and shoo her outside for her final potty trip at the end of the evening. Amazing product!
Thank you so much for sharing your wonderful experience with our product, Saskia! We're thrilled to hear that our pet bed has made such a positive impact on your 12-year-old mix bulldog's behavior during inclement weather. It's truly rewarding to know that our bed has helped reduce excessive drooling, shaking, and panic. We understand how challenging it can be to find a solution that works for anxiety-prone pets, and we're glad that our bed has provided a calming and secure space for your beloved bulldog. It's also heartwarming to learn that your 12-year-old min-pin loves her bed as well, even though she doesn't experience anxiety.
Your feedback means a lot to us, and we appreciate you choosing our product to make a difference in your pets' lives. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Warm regards,
Sarah
Team MrFluffyFriend™
This is absolutely the best bed! Our dog, Jagger, loves it. When he gets in it, he snuggles as seep and covered as he can and sleeps so good, he doesnt want to wake up. We just got another dog and this bed has helped his anxiety with his jealously! LOL He loves to cover his feet and sleeps so soundly. I just ordered another one for the new dog as well. Best buy ever for our furbabies!
Thank you so much for your wonderful feedback, Philip! We're thrilled to hear that our pet bed has brought so much comfort and happiness to your furry friends, Jagger and your new dog. It's great to know that the bed has helped alleviate anxiety and promote restful sleep. We truly appreciate your support and hope that our products continue to meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Happy sleeping to Jagger and your new pup!
Sarah
Team MrFluffyFriend™
I recently bought two anti-anxiety pet beds and I am really pleased with my purchases.
My new puppies (12 weeks) love these beds and although try to pull the threads out, have not succeeded so far.
Have already been washed and tumble-dried and have retained their shape.
Dear Carina, thank you for sharing your feedback with us! We're thrilled to hear that you are pleased with your purchase of the anti-anxiety pet beds. It's delightful to know that your puppies, at 12 weeks old, are enjoying their new beds and haven't been able to pull out the threads. We designed these beds with durability in mind to withstand the playful antics of our furry friends. It's also great to hear that you've tested the beds by washing and tumble-drying them, and they have retained their shape. We strive to provide high-quality products that are not only comfortable but also easy to maintain.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and wish you and your adorable puppies many cozy and anxiety-free moments with the beds.
Sarah
Team MrFluffyFriend™
Our dog Mack loves his Mr Fluffy friend bed, choosing it over his others.
He snuggle into the sides and sleeps really soundly.
Hi Katherine, thank you so much for sharing your positive experience with us! We're thrilled to hear that Mack is enjoying his pet bed and finding it to be his preferred choice among others. It warms our hearts to know that he snuggles into the sides and sleeps soundly. We appreciate your support and hope that Mack continues to have many cozy and restful nights in his MrFluffyFriend pet bed. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
Very satisfied with these beds. Our dogs love them. They move around the room but always come back to these very comfortable beds. I would recommend them for your dogs.
Thank you so much for sharing your positive feedback with us, Erwin! We're delighted to hear that your dogs are enjoying our pet beds and finding them comfortable. It's great to know that they keep coming back to them even with the freedom to move around. We appreciate your recommendation and are always here to provide high-quality products for your furry friends. If you have any further questions or need assistance, feel free to reach out. Happy doggy snoozing!
The customer service is awful! I have been asking to return the product since it arrived. I ordered a medium and it's quite small for my 20lb dog! I advised them that the sizing appears off. They offered 30% off the next size up? I declined. They then offered my a 15% refund if I would keep the product. That's less than $10 for something I paid $50 for. They've finally sent the return address and it's in China despite the product being shipped from NJ. All in all this Chinese company is scamming people and I think has AI generated reviews. The only way they're receiving 4 or 5 star reviews…
Hi Rehema, thank your for sharing your feedback. We apologize for the difficulties you've experienced. We strive to provide the best possible support to our customers and we're sorry that we fell short of your expectations. We understand your concerns regarding the sizing of the product and the return process. We assure you that customer satisfaction is important to us and we value your feedback. If there's anything else we can do to assist you or address your concerns, please contact our customer support team directly. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I received the catastrophic Fluffy bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo.
My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. So thin, that the weight of the dog makes him touch the ground. You give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. This is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country.
When I complain, I receive that kind of letter. (make shorter) "Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service.
Gilles Dubois
That is all the help you will receive from this people.
Hi Gilles, thank you for sharing your feedback. We apologize for the experience you had with our pet bed and for any inconvenience caused. We strive to provide high-quality products and customer satisfaction. We understand your frustration with the size and durability of the bed and the return process. Your feedback is valuable to us, and we will take it into consideration for future improvements. If there's anything else we can do to assist you, please don't hesitate to email us again at [email protected]. Your satisfaction is important to us, and we appreciate your feedback.
Sarah
Team MrFluffyFriend™
DANGER
Très mauvais produit - endommage les meubles irrémédiablement. Le dessous coule, un produit chimique s'incruste dans les matériaux!
L'entreprise est au courant du problème mais décline toute responsabilité, bien évidemment.
Ils proposent de rembourser 1/3 du produit alors que les dommages sont de 3000€!
Très mauvaise foi et encore des gens qui veulent tout prendre sans rien assumer. Le client qui réclame voit à qui il a vraiment affaire!
Hypocrisie totale: bien-être de votre animal...Le client ça ne les intéresse visiblement pas!
Scandaleux!
NE PAS ACHETER CETTE MARQUE!
Bonjour Alexander, nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de votre expérience et nous nous excusons pour la gêne occasionnée. Assurer la sécurité et la satisfaction de nos clients et de leurs animaux de compagnie est notre priorité absolue. Nous prenons la qualité des produits au sérieux et examinons minutieusement tous les problèmes signalés. Nous vous avons envoyé un courrier électronique pour répondre à votre préoccupation. Veuillez vérifier. Nous nous engageons à trouver une solution satisfaisante pour vous.
Sarah
Équipe MrFluffyFriend™
Lovely items i have two now both dogs love them, arrived earlier than expected, easy to order and will be using again.
Thank you for your kind words, Flora! We're delighted to hear that you and your dogs love our products. We strive to provide a pleasant shopping experience, and we're glad that your order arrived earlier than expected and that the ordering process was easy for you. We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.
Thank you so much for your kind words, Jose! We're thrilled to hear that Jimmy is enjoying his new bed and that it arrived safely. The green color is indeed a popular choice, and we're glad you love it too! We appreciate your recommendation and are grateful for your support. If there's anything else we can do to make Jimmy's experience even better, please let us know. Wishing Jimmy many more cozy and delightful moments in his fabulous bed!
Alfie took to his fluffy day bed instantly. He goes to it regularly and even has fun trying to bury a biscuit in it for later. It was a good buy at an affordable price.
Hi Christiano, thank you for sharing your feedback! We're thrilled to hear that Alfie loves his fluffy bed and that it has become his go-to spot. It's always heartwarming to know that our products bring joy and comfort to our furry friends. We appreciate your support and are delighted that you found it to be a good buy at an affordable price. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
Bed took 3 weeks to arrive - Arrived stuffed in plastic shipping envelope and a mess. No support and made with some sort of poly fibers. Tried to return as they offer 30 day warranty only to find out I need to ship back to China! The cost to ship is more then the $58 it cost to purchase bed. What a scam!
Dear Jon, thank you for sharing your feedback. We apologize for any disappointment you have experienced with our product. We appreciate your feedback and will take it into consideration as we continuously work on improving our services and offerings. Unfortunately, you didn't provide your order number. Thus, I'm unable to check anything for you.
If you have any further concerns or questions, please don't hesitate to reach out to us at [email protected]. We value your satisfaction and aim to find a resolution that meets your needs.
Sarah
Team MrFluffyFriend™
I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.
Dear Linda, thank you for sharing your feedback. We're sorry to hear that the bed size you ordered didn't meet your expectations. We apologize for any inconvenience caused by the return process. We strive to provide accurate information on our website and we are sorry for the trouble. Unfortunately, you didn't provide your order number so I'm unable to check anything for you. I have a great offer that might help resolve your problem. Please send us an email at [email protected] so we can assist you further.
Thank you for bringing this to our attention. We value your feedback and we'll work towards improving our products and services.
Sarah
Team MrFluffyFriend™
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriend™
We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend
Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
Was a bit hesitant at first as used a link from Facebook. Took a while for my order to arrive. When I opened it was again a bit concerned as looked very small and I had ordered the xl size. But it was vacuum packed.
When we opened it Christmas for our dog it was just the right size for her, with loads of room, she is a mastif x.
It is so soft and fluffy, she absolutely loves it, and that much that she spent lost if the day in it, and didn't really want to get out if it.
So much so that we have ordered another.
Personally I would highly recommend these dog beds, absolutely fantastic.
Hello Justin, thank you for sharing your experience with our super soft and fluffy dog bed! We apologize for any delays in the delivery process. We're glad to hear that the bed's size was just right for your Mastiff X, despite initial concerns due to the vacuum packaging. It's wonderful to know that your dog loves the bed so much that she spent most of the day in it and didn't want to leave. We appreciate your recommendation and your continued support. Please don't hesitate to reach out if you have any further questions or need assistance. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
I love your pet bed. My dog has eaten her way through 2 beds, but your beds are a winner. I have just bought my second one, and the delivery was swift.
I really love these beds, so does my dog!
Thank you for a great product!
Dear Mika, thank you for your kind words and for choosing our pet bed for your furry friend. We are thrilled to hear that our product has exceeded your expectations and that your dog loves it. We take pride in the durability and quality of our pet beds, and we are glad to hear that they have held up well even with a determined chewer. Thank you for your continued support, and please don't hesitate to reach out if you have any questions or concerns.
Warm regards,
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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Hi Rosa, thank you for sharing your feedback. We're thrilled to hear that your Shih Tzu is enjoying her new pet bed and finding comfort in it! It's great to know that she looks cozy and content while snuggling in it. Rest assured, our beds are designed to withstand washing, and we recommend following the care instructions provided to ensure their longevity. We're glad the apricot color is to your liking and matches well with your home decor. Thank you for your kind words, and if you have any further questions or need assistance, please feel free to reach out. Wishing your pup many more comfortable moments in her MrFluffyFriend pet bed!