MovingHelpReviews 389

I apologize in advance for the harshness of my words but the two men from top movers were completely unprofessional and came off as amateurs. They were unprepared for the job of moving my appliances to the third floor, even though I mentioned and called them three times to warn them. I rented a large dolly for myself previously before arriving, which they needed to use because they're dolly was incredibly small and inefficient. One of the workers was not wearing steal boots, and we literally had to guide them on how to strap the appliances to the dolly. They also did not bring any moving straps, which is usually a necessity for moving large appliances to the third floor.

They then proceeded to scratch and dent every single one of the appliances they handled which included the fridge, stove, washer, and dryer. They weren't even able to lift my mattress properly, which they promptly dropped, then dragged, finally getting it pierced at the bottom. The dryer was dropped as well because they were unable to strap it to the dolly properly. They were so incompetent and unprofessional that we were afraid that they would damage the rest of our things, so we sent them home only one hour and 15 minutes into the two hour shift we paid for. We got stuck moving the rest of our furniture, along with friends of ours because the job would not have been done properly and promptly.

This was an awful experience and it was not worth in the slightest what we paid for. We feel that the damages alone (not including the unprofessionalism) are not worth the cost of what we paid the movers.

I verified all the details of the move the day before. Movers were supposed to be there at 3PM. I call my movers to try and figure out what was going on and they said they aren't even in town and are still at another job. It will be a minimum of 2 hours before they will be on the way. No call from them to even let me know they were running late. I cancelled. Trying to move by yourself while your husband is away serving in the Navy is hard, which was why I hired someone. Too bad they couldn't follow through.

This unprofessional and dishonest behavior totally broke the business integrity of Movinghelp.com, and caused a series of disappointing chain reactions of my moving. I paid $160 for the hotel, $600 for the emergency moving help, and $220 for overtime fee for van rental. The VIP credits you provided are not okay to make up for my economic loss and huge disappointment. I request a fair solution for this misbehave and request reimbursements of all the extra expenses caused by this unprofessional service!

I hired the services of this company when I was doing my U-box reservation with U-Haul. The company that was supposed to pick up my stuff the next day never called to confirm and when ai called him he was rude on the phone and very phony. The next day he never showed up and when I called movinghelp.com and uhaul to get my money back, nobody was accountable. I had to hire another company and pay extra. Then 3 days later a received a text message from the company that is supposed to deliver my stuff in the new location saying that the service was canceled. So whoever incompetent representative from this movinghelp company actually canceled the service that will deliver my stuff instead of the irresponsible company that never showed up but was already paid. When I called to get the issue resolved, they started to blame Uhaul for the mistake when obviously they were the ones who charged me.

Not sure what's going on with this site. I never got a chance to do anything with them. I set up moving help from a company but never heard from them for over a week. With the move date coming up soon I decided to cancel that job and am supposedly getting a refund but I haven't seen it yet. I tried setting up a new company to help me move but now when I'm in MovingHelp's cart nothing is working on their page. The Delete/Edit job buttons don't do anything and the Confirm Order button doesn't do anything. There's no errors or messages popping up anywhere. This is consistent between all the browsers I've tried and closing/opening a new page doesn't help. And I can't get hold of anyone for help. They only have a live chat option, with emails just for comments about the site and no phone option. I waited for an hour and a half to chat with someone on Monday before ending the session and then the next day waited on chat for over 10 hours without getting any contact whatsoever. No update about wait time or anything. As far as I can tell they don't actually have anyone working there, just a bank set up to collect people's money. Hoping very much I'll finally see my refund show up since I clearly won't ever be able to speak to anyone if it doesn't go through. This site is shameful.

I would definitely use your own movers. Basically they way it is set up is movinghelp.com is a middle man for the moving companies in your area. They (through Uhaul) facilitate you scheduling and paying for your moving job. Once the movers complete the task money you have paid to uhaul will be released to the movers. Im sure it works fine in most instances but in my case I couldn't get ahold of my moving company. Uhaul is no help as the moving services are through movinghelp.com. Problem is there is no phone customer service through movinghelp.com (there is an email but no phone customer service). If I did it again I would have just paid for my own movers and not bothered with movinghelp.com.

I hired moving help because it was recommended by UHAUL. I could had hired temp help for a lot less. That's all they do. They only worked for 2 hours out of 4 I paid for and moving help never gave me a refund for the remaining time. All they do is subcontract and take a portion of the pay to the other company. If you call customer service they read your their policies ( which are totally unethical) and run you in circles. What a rip off. Shame to UHUAL for recommending such a service. I had such a bad taste I will never use UHUAL again.

Contracted this service for an unload of my effects in Kamloops in late April. Can-ex Truck was the contracted company. I had an extremely hard time reaching Doug Barrett from Can-Ex to confirm unload time. When reached he said he would call me back. He never did. On the day of the unload no-one from Can-Ex showed up and no-one from Can-Ex answered their phone or text message. I had to scramble to find my own help. Can-Ex should never be used for moving assistance of any kind.

Team Hustle Movers are a very unprofessional company. They never answer their phone calls and do not respond promptly or dont respond at all to their texts or messages left on their phone. I had hired 2 movers for 4 hours and changed it to 4 men 3 hours for 8 am. I received a text message that said they would be at my home between 8 and 9am! They NEVER showed up... Never called to explain. I left messages and texts until 10:30am. I called my moving company that I had hired for the afternoon, Top Notch Movers and they are helping me out. Top Notch Movers are coming to load me and then follow me and unload my truck. Do NOT HIRE TEAM HUSTLE MOVERS! They are scammers! They tried to have me pay a second time for more than double what I had already paid. Big Time Scam artists! Do NOT hire Team Hustle Movers! They will try to take advantage and scam you!

U haul is partners with Moving help and when uhaul truck is rented there is a page with moving help for movers. Moving help hires people who are not bonded or insured so when my furniture was severely damaged by their lack of care there is zero recourse. I contacted moving help and there is no way to get help, they ask you to tell the movers the issue and moving help sends message and the movers can resolve or ignore, no help they shrug and move on. I will definitely spread the word! Uhaul states moving help isn't affiliated with moving help and moving help states they are just a market place and don't recommend any of the companies they have on page. I trusted moving help because it was on Uhaul page. I would have hired professional help and will do so in future.