MovingHelpReviews 389

I hired 2 guys from Freedom Movers (manager Kelly Scarborough) and the guys literally broke my brand new manicure table. It cost me over $400 and I had just gotten a couple of months prior and the guys ripped off the top of the table which had been screwed into the bottom. Now my table is wobbly and unstable and when I reached out to Kelly the manager, he assured me he'd get back to me even but he has since ignored me, forwarded my calls, answered my calls and heard it was me and then hung up. I've been nothing but respectful to Kelly and he continues to take advantage because he doesn't want to be held accountable. My issue with Freedom Movers is they have no way to hold these moving companies accountable so ideally they can break whatever they want and if you can't afford to hire a lawyer to fight it, then they can get away with it. I have had an awful experience using these guys mainly due to how Kelly the manager made me feel like he was going to help me handle the situation and then simply tried to just pretend the situation never happened and ignore me. Completely unprofessional and it makes it hard to trust any moving company moving forward without knowing their policy on damage caused by the company. You would assume that they would cover the damages but it seems that's not the case.

I had to give it one star because it made me, even though I would put negative stars if I could. Booked service plus movers through UHaul. Confirmed our day and time with them the day prior. The movers never showed up or contacted us after several calls, emails, and texts. UHaul was no help, or movinghelp.com. Neither was taking responsibility and kept forwarding our call along. They refunded the money but would not contact the company or provide any compensation because the companies are "independent," even though THEY hold the deposit. And yes, you must pay ahead of time. And YES, you must PAY AGAIN to hire another moving company or get ANY OF THEIR CONTACT DETAILS. Every person was unhelpful and we are still combatting fees with both uhaul and movinghelp.com. We were never able to move out that day and had to postpone our entire move. The whole situation is a disaster and I will never use either company again.

We went through U-Haul and Moving help for our move on Monday (08/31). We planned this move and placed the order in 07/03- I state the dates to show they had ample time to get this right. The movers first movers they assigned us canceled an hour before our move. Unfortunately, we had to be out that day. I called Moving Help to get new movers - instead of apologizing they said they have no liability. Essentially we had to place an emergency order where they charged us twice the amount (way out of our budget). The second movers showed up with one guy and a limit of an hour for the mover. WE had to do a lot of the heavy lifting and we don't even get all our belongings moved. He left and we had to hire another trunk to move the rest of our stuff. With the surcharge fee and tips we paid $520 for ONE guy to show up for ONE hour and for US to do all the lifting.

We called Moving Help again and ONCE again they said they had no liability. It's a market place and they can assign whoever that want.

Do yourself a favor and NEVER go through them. Tell your family and friends as well. U-haul also said they have no liability on the events. So basically no one has any professional courtesy or liability.

Will never forget this experience and the stress we went through - oh and the fact we lost $300 on "moving help" when in reality we had to do it ourselves.

I moved to Syracuse NY and scheduled for two movers to help with unloading a UPACK relocube (smaller than UHaul 10' truck). They called in the morning of the move and confirmed everything. But, later they did not show up. They even did not return any of my several calls.
What was my option? To cancel with them and get another helper. But prices had tripled. So, here is my guess. They first offer the lowest price as a bait. Then, in the last moment they don't show up. Then, they offer very high price for same day service and have no option but to buy their expensive price.

In the beginning all was great - I paid, received confirmation and was scheduled be a friendly person who confirmed the movers- Grab nd Go Movers. They were going to be at my house at noon. They messaged me they were running late, then at 1:15 almost done, 2:30 almost there- then crickets. Nothing. No response nothing. Half my stuff was in the yard and rain was coming. The next day a flash flood warning and I was screwed. Could ding other movers that late. Just don't do it. No one is accountable and they are ghosts. DONT DO IT!

I have never experienced this level of unprofessionalism. Dennis from Expert Movers through Uhaul's Moving Help website was so rude! He texted me saying he'd be 2.5 hours late for my move and then got angry at me for being disappointed. Then after I waited over 4 hours for Dennis to show up he texted me instructions to cancel the move. He did not pick up any of my phone calls and left me stranded to move alone. Absolutely trash. Uhaul should take Expert Movers off of their website. I am still appalled at how the entire situation happened. And I hope Dennis and Expert Movers see this review. DO NOT USE EXPERT MOVERS THROUGH UHAUL MOVING HELP. You will be stranded on the day of your move.

Reserved 2 teams based on their affiliation with U-Haul. One team to Load and the second team to unload at the destination. This for Saturday and I confirmed with both teams. Saturday arrives and the first team texts me they will be late 1 hour, then 2 hours, then nothing. 2nd team is waiting at the destination. I tell them to reschedule for Sunday at 2pm and they agree. Meanwhile, get my buddies to help with loading. Sunday arrived and the unloading team says they're running 2 hours late. Uh oh. This sounds familiar. Then nothing. Both teams are NO SHOWS! Truck sits at destination overnight Sunday. Monday, take day off from work to get emergency team to unload. However since I unload Monday afternoon, I have to pay for the time the truck was parked. 2 days X $200/day! Originally had planned Sunday for any last minute move items. That gets pushed to Wednesday. Yet another day off.

To put real numbers to this, total ADDITIONAL EXPENSES due to these"No Shows":
Truck Rental: $400
Lost Wages: $1080

Based on other reviewers, the best I can hope for is a"VIP Credit" from arbitration. Yeah, I don't TRUST them now, why would I TRUST them in the future?

Both teams get high marks at movinghelp.com, this is because you're allowed to leave a review AFTER the move was complete. Impossible to do if the teams are NO SHOWS. The high marks alone made me suspicious.

So, if you hire the following labor, you will get the pain you deserve:

Marathon Movers - based in Wyoming
Mojo Moving - based in Denver.

As for movinghelp.com,

Just stay the H** away.

The movers themselves were WONDERFUL. Super professional Swept Away

The site, the organization, the customer "support", the issue resolution and the way they abuse their movers is unacceptable.

Peter called to set this move up after I booked through U-Haul. He seemed pleasant enough. Wow. Total wolf in sheep's clothing. From that moment on, he became a complete unresponsive a-hole over the phone/text. Movers never showed up despite 11 phone calls from me to Peter and multiple texts. AND, when I asked for a refund, he told me how to get one on the website, but NEVER even apologized for messing up the whole day. Wound up hiring last-minute movers and 10x the cost! STAY FAR FAR AWAY!

I don't usually write reviews, however, I have never been treated so poorly. I paid upfront for the moving help at Uhaul, it was paid directly to them according to my CC bill, they never put in a job number, and are telling the money I paid was to uhaul. It was not. I have spent two days trying to get this corrected. No one will help. I started a chat with them (you can't call) the chat was open for 3 hours with no response. It finally toned out after that. HORRIBLE

They appear through a third party service through Uhaul. They have no contact number to speak to a representative and they damn sure will not respond to email or the useless chat that should be immediate help. You'll pay for your movers but they WILL NOT contact you to schedule their services. You'll be greatly inconvenienced trying to find movers the day before you're supposed to be moving. Save yourself from a headache and DO NOT WASTE YOUR MONEY!

This is a ZERO STAR Company. Moving Help is an awful Company that does NOT provide any customer service whatsoever for it's customers. They will STEAL your money, offer a resolution option for problems with their service providers and then close the case with NO resolution and keep your money. Their Service Providers are NOT movers for the most part. Instead they are people that are unable to get jobs anywhere else and decide they'll form a moving company and destroy people's personal and household belongings.

If you happen to be in the Plant City, Florida area definitely AVOID Homecoming Moving Company. Don't be fooled by their owner Phil and his "veteran owned" gimmick. It's NOT a trustworthy Company and Phil lacks integrity as do his so-called movers.