Moon MagicReviews 738

Look at the photo and dont order here. I warn you.
I order verry happy im a teacher and want to give myself a nice surprise for finising a good year. 75 euro

4 weeks later no ring.
No package
20 mails later no service
I have to call all the post office here in the Netherlands. The ring is not here
The ring is still in Amerika

Moon magic had to check it for me. Instead they tell me that i have to check it myself. I dont have a ring and no service or money back.

Look at the photo i was in shock!

This is the first time and im verry mad and sad. In this time we dont have to wait for 4 weeks... no service.
Not from this world maybe from the moon

At first I was super happy with my new ring. I ordered the Opal Ring Gracious (80,-) and it was beautiful. However after I took it for a swim the ring became completely oxidized and dull, as if it was very old when in fact I had it only for about three months.

I contacted customer service for a refund, because they promote quality but it has been proven to me that that's not the case. They said the warranty is only one month and that I could get a reduction of 50% on my next order, but I won't be ordering again.

On the website there were no instruction on what you can and cannot do with your ring. I have multiple rings in that price category (from Ti Sento and Pandora) and this has never happened with those brands. I told them that, but they completely ignored it and they refused to give a refund.

So if you buy anything from there, DONT swim with it or use while your doing stuff.

Bought two rings for myself for my birthday. Their products marketed as constructed with authentic materialsabsolutely not. I ordered a freshwater pearl ring which was a bead with blue enamel on it and a moonstone ring which looked like cloudy plastic. At a glance the rings are pretty, but you look closer and it looks and feels like the lie that it is.
The sterling silver' bands they claim are stamped with 925 to appear legitimate. 0.925 closely stamped with the jeweler/company trademark is what makes a piece legitimate according to the Federal Trade Commission close but no cigar, Moon Magic. Lets see how my request for a refund is processed.

I ordered a ring from moon magic... My first thought when I first received it was "O they sent the wrong ring!" I contacted the company to tell them I wanted to return the item. 2 days later I get an email telling me I can chose anther item. I wrote back saying I wanted a refund. 2 days later I get a response giving me info on how to mail back. I went to the post office and shipped the own back and held on to the heaving number. It has been over a week since they have received it and ironically they will not respond to my emailsand no refundhas been issued. The Ring was a total of $359.20 after I used a coupon code. Now I am going through my bank to try and resolve this. This company is a scam, the ring looked nothing like the pictures and the moon stone was cracked and looked horrible... I would advise people to order from somewhere else. They do not allow reviews to be posted on Facebook and deleate negative reviews on their own website.

Purchased an opal ring online, the picture shows a solid opal with great coloring. They did ship out soon and was delivered before I expected it, but the quality of the ring is terrible. The "opal" is a cheap plastic gem with an opaque coating on it which I expect to wear off within a few days. The entire stone setting is also slightly crooked in relation to the band... it's still a cute ring, but something that I would not expect to pay more than $10 for, not the $80 that I actually spent.

Bought the Talos Opal ring as my wedding ring. It arrived in January for my wedding in May so wasn't worn until May. Within TWO WEEKS of wearing it the middle opal started to go cloudy. I emailed Moon Magic to let them know what had happened and ask why that would happen. Their reply was very dismissive and as well as not even offering an apology, they said that the Talos ring was currently on sale should i wish to order another one! What a shocking way to deal with a complaint, why on gods green earth would i buy another one when the first one was faulty and the customer service is just as bad! Hard avoid this company.

Product looks nothing like photo on the website, they were supposed to be rose quarts set in rose gold, however the actual earrings are a clear cheap looking gem and not rose quart. This was purchased as a gift for my birthday. I was disappointed when I received it because I picked it out. Wanted this because it would match other items that I have from other vendors. I emailed their customer service and because it was past the 30 day return date there is nothing they can do. As stated, it was a gift. I would have never let my husband pay $79 for these earrings.

I WROTE A NEGATIVE REVIEW FOR THIS AND ANOTHER PRODUCT A WHILE AGO, THEY DELETE AND/OR DO NOT POST NEGATIVE REVIEWS ON THEIR SITE.