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From the business
Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.
✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging
Note from our founder - Laura:
Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our p...
Moon Magic Reviews Summary
Moon Magic has a rating of 4.3 stars from 738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 5th among Custom Jewelry sites.
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I ordered a Harlow rose quartz ring. It was delivered with 2-3 chips in the band. The quality of these products are very very poor. Worse than costume jewelry. Please read all reviews on BBB before you order and just stay away from this company. They are very dishonest and delete all bad reviews from social media sites.
Customer service was initially very attentive. I decided on a full return and refund due to the poor quality of the product. I paid to have the ring shipped back with a promise of a refund. After numerous emails with customer service (Nena) I have still not recieved my promised refund.
This company will steal your money!
Had a little trouble with my order, but I couldn't ask for a better service! They gave my many options on what to do to fix it, amazing!
Hello Sara,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
The ring is beautiful, the reason behind 2 stars... the customer service is ridiculous. I received my ring with a lovely crack in the stone. So I emailed customer service immediately, no response. I have emailed them a second time and no response. Email is the only way to contact the company.
Hello Kimberly,
Thank you for your feedback. I am glad the new ring was sent to you on June 6,2020. We hope you love it.
Best regards,
Moon Magic
I am so disappointed with this ring. It's sad that you can't trust reviews on websites any longer. The only reason I purchase this was because there was a photo review and it looked the same, however what I received looked like a cheap knockoff of what was advertised.
Where are the facets on the rings surrounding the moonstones on what I received? It basically just looks like a silver ring with silver filigree surrounding the stones instead of actual gemstones at it looks cheap and tacky.
Not happy one bit. Total bait and switch! Especially now that I realized their approved comments are only positive ones.
Hello Crystal,
Thousands of Moon Magic customers have had amazing experiences with our jewelry. We do acknowledge that incidents like yours do occasionally occur. At Moon Magic, we take customer feedback seriously, and work hard to make it right when we fall short of a shopper’s expectations. When we reach out to a customer directly, we're hoping to resolve their issue in a personalized, case by case manner. If we do not receive a response, we are unable to offer solutions, and sadly, have missed an opportunity to regain that customer’s trust.
Kind regards,
Moon Magic
I would give them zero if I could. Don't be fooled by their edited images. Customer service also sucks pretty bad!
Hello,
Please accept our apologies for any disappointment your Moon Magic experience may have caused. We work hard to meet and exceed our customers’ expectations, and bring a little bit of magic into their daily lives. Unfortunately, items worn beyond 30 days are not eligible for return or exchange, as outlined in our warranty.
Best regards,
Moon Magic
First of all, I had about a million questions that I directed to their facebook messenger. I got responses back very quickly and they were all extremely helpful. Shipping came very reasonably even during the global pandemic. And WOW! This is the most beautiful ring set I've ever seen. Beautifully made, amazing customer service, outstanding price. I cannot recommend this company enough!
Hello Andrew,
We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our rings. Thank you very much for your recommendation. We’re here for you anytime.
Best regards,
Moon Magic
The ring is gorgeous. Only bad thing is I've been wearing it for less than 24 hours and my finger is green. For the price my finger shouldn't be green!
Hello Kayla,
We are very glad to see that you like your ring. I am really sorry to hear your ring has caused a green discoloration, I know how frustrating this can be. However, it is, unfortunately, a common complaint caused by the copper present in all sterling silver jewelry. This can be especially common in hot, humid climates as moisture in the air or skin can make the copper react in this way. I recommend using a silver cloth to regularly polish your ring as this will really help.
Best regards,
Moon Magic
7 days and 27 emails later and nothing is resolved and they have terrible communication with multiple typos. I've never been so frustrated with a customer service rep before. Offers me 50% off for a new ring in my price range of $100 and it can't be anything on sale. EVERYTHING IN MY PRICE RANGE WAS ON SALE! Then I brought this up to them and she told me I could use it on sale items THEN I send her a ring I liked THEN she tells me she messed up and you CAN'T
Hello Melanie,
Please accept our apologies for any disappointment your Moon Magic experience may have caused. We work hard to meet and exceed our customers’ expectations and bring a little bit of magic into their daily lives. Unfortunately, items worn beyond 30 days are not eligible for return or exchange, as outlined in our warranty.
I saw that our agent offered you two options 50% off a new item or your personal code of 15% off. Those are the best options we can give when the order is out of warranty. I am very sorry for any confusion.
Kind regards,
Moon Magic
Best website ever. Best costumer service. Rapid response. True to size. Can't wait to purchase from them again
Hello Camila,
We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our Raw Crystal Ring - Moonstone.
Best regards,
Moon Magic
Not only are the pieces beautiful and unique, the company also contributes back to the world by planting a tree for each purchase. When I emailed to inquire about a product, I got a timely and personal response. Which is so rare to get these days! I can't wait to start my collection and order more!
Hello Alexandra,
Thank you very much for your kind review. We are glad to hear that you are happy with our services. We’re here for you anytime.
All the best,
Moon Magic
A stone fell out of a ring a month after I ordered, and the customer service rep was quick to find a generous solution within a day of contacting them.
Beautiful jewelry and a great company as a whole!
Hello Kenny,
We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
I ordered some beautiful pieces but unfortunately in the wrong size. Moon Magic and especially Khristina had been so helpful and efficient in keeping in touch and offering the best of customer service. Will definitely be back! Their jewellery is so stunning!
Hello Carolyn,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
10/10 Would shop here again
10/10 Would recommend to family and friends
10/10 Customer service & product quality
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Moon Magic has exceeded my expectations in all ways! I ordered the Moon Shell Necklace in Silver, Flora Necklace in Gold then the Gloss Necklace in Rose gold (fell in love with these products as soon as I saw them). When I received my oder, I noticed that there was a slight defect, so I emailed customer service right away - I explained my problem and provided pictures. They were super quick to respond and their customer service was exceptional! I had the pleasure of talking to Marijana, who was very friendly and understanding. Within moments of our emails, she rectified my order. I received my package and I am MORE than happy with my products! It is refreshing to speak to a company that values their customers. :) P.s. I think it is super great that they plant 1 tree for each piece of jewelry sold (good to know my purchase made a difference) :)
Hello Angela,
Thanks for being part of the Moon Magic community. We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our services. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
All the best,
Moon Magic
Moon Magic Jewelry is a great company! I ordered a Moonstone ring in the style Nymph during the pandemic/quarantine and its delivery lifted my spirits. My ring arrived a little bit later than I expected and because I had mentioned it to their customer service I received a 10% discount for my next order. They are truly an excellent company! They know exactly what their customers want and make sure to deliver only the best service possible.
Hello Nicole,
We are very glad that Moon Magic lifted your spirits! We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
I love the jewelry from Moon Magic. It is beautiful, very well priced, creatively different and, each of the stones have history and meaning behind them. The jewelry does not outshine the customer service they offer either - the service they provide shines just as bright. Returns and exchanges made very easily, nice people and beautiful products! A win, win for everyone!
Hello Erika,
We are thrilled to have you as part of the Moon Magic family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Enjoy your piece of magic.
All the best,
Moon Magic
I was so pleased with every aspect of their customer service, shipping times, and the quality of their product! I had to contact customer service and not only did they help me, they assisted me as much as possible! I'm in LOVE
Hello Angelle,
Thank you for your lovely note. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
This company was horrible to work with. They refused from the beginning to apply the discount code I was emailed. Their rings were VERY poor quality, so I returned them. When I returned them they said I kept one and wouldn't give me the full refund. It's an absolute SCAM! Do not do business with this company!
Hello Kylie,
Thank you very much for sharing your experience. I just checked your order and I saw that the full refund was issued on April 15,2020. The situation is sorted as our warehouse team double-checked and confirmed that you returned all items. We are very sorry for any inconvenience.
All the best,
Moon Magic
I was excited to receive my ring as a gift for Christmas, but after wearing it occasionally for only a month one of the stones fell out. Moon Magic wouldn't do anything for me, except offer a discount on purchasing another product. It's unfortunate that they do not stand behind their prodcuts
Hello Rachel,
Thanks for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed.
We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case by case basis.
Kind regards,
Moon Magic
WOW, didn't expect to get so many views here. I was even messaged by the company and by some potential customers, very cool.
Update: I will keep my score at 2 stars for now, there is potential for help but I must say they are trying their hardest to get more money out of me which sucks.
BUYER BEWARE: the cheaper items are pretty and make great gifts. Do not buy something that is too expensive because unless the ring comes in broken they will not help. This is their response to how they will help me; "We could send you a brand new piece with a 40% discount AFTER you return us your ring." - Khristina.
To put that into perspective they want me to send my ring back ($699) and then paying for a new ring at a promotional value ($420). That would mean that I'm paying about $1,120.00 FOR THE SAME CHEAP RING THAT IM COMPLAINING ABOUT.
***LET ME ADD, THIS RING IS MEANT TO BE WORN WITH A COUNTERPART WHICH I ALSO PURCHASED AND NOW THE COUNTERPART LOOKS BARE WITHOUT THE TEARDROP. IF I DONT GET THIS RING FIXED THEN THE OTHER EXPENSIVE RING IS ALSO WORTHLESS.
Sorry for the caps guys, but I'm still just surprised as to what they are doing...
Hello Santiago,
We are very sorry to see that you are not satisfied with our services. At this point, it is important to understand that we are not responsible for any damage caused by the customer. For our diamond rings, we offer an extended 1-year warranty but as we already advised you, damages accidentally caused by the customer are not covered by the warranty. We are very sorry about that.
Because of that, we are doing our best to give you the best possible options at this moment. We already make an exception and offered you 40% of the new ring. We are very sorry that you didn't find our offer helpful. We are sincerely apologizing for any inconvenience this problem may cause.
All the best,
Moon Magic
Hey Everyone,
3 months ago I bought my wife the ring she's always wanted! The Eternal Love Bundle. These are two rings that are meant to be used together and my wife always gets compliments. So much so that my best friend is getting his wife-to-be the same bundle of rings! (was going too...)
Now you may ask why I'm on the fence and it boils down to the email I received this morning from the customer service department of Moon Magic. Yesterday my wife grabbed some clothes out of the dryer and they got caught on the ring. Not a big deal she thought, but when trying to take off the ring it was harder than expected. After looking closely at the ring, the stone base on the ring had been bent forward and the ring itself became slightly misshapen instead of a circle.
My wife was crying over the damage that was done to the ring. How could something like a rose gold ring bend sooo easily with the weight of some clothes? Should she remove her rings when every she does anything with her hands?
The ring itself is still misshapen and serval smaller stones have fallen out and now we get back to Moon Magic's customer service. I noted that my wife's ring was damaged and would like to have some help considering the price tag and the response was NOPEEE. They said, "You are welcome to make use of our regular discounts and promos available via the website and newsletter to get a replacement if you would like it.".
Obviously, they don't care to even help. After spending $1,300 on these rings I thought they would at least ask for a picture or offer to repair it with a fee or discuss other options but that seems like a hard NO. Although we have the 1-year warrenty, it doesn't seem to be worth anything.
If you are looking to get their less expensive items, then go for it. ITEMS WITH EXPENSIVE PRICE TAGS SHOULD BE PURCHASED FROM JEWELERS WHO CARE ABOUT THE CUSTOMERS AND NOT MOON MAGIC.
I'm still trying to work with the company so if you're on the fence look for my update and you can decide for yourself.
-Annoyed husband.
My boyfriend accidentally ordered the wrong size and before we noticed it was already shipped. Customer support was an amazing help! They made exchanging for a new size so easy! They reply fast and are eager to help! Definitely will be buying from here again soon!
Hello Tori,
Thank you for your lovely pictures. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Amanda,
We’re sorry to hear about your frustration. We can confirm that the refund was issued on April 22,2020. Also, as you are not able to locate the refund our customer service agent suggested you to try contacting your bank as your refund is issued to your original payment method.
All the best,
Moon Magic