Moon MagicReviews 738

Looks nothing like the ring on the website, very low quality, cloudy and you can see the glue under the stone. Definitely not worth the money. I was super excited to receive this ring because all the reviews were wonderful and everyone seemed very happy with their purchase not to mention the ring was absolutely stunning. After not liking mine one bit I looked further into reviews and saw they have alot of bad reviews from the BBB and other sites. I will be asking for a exchange but after reading the reviews I dont even know If I want to exchange it or just get my money back which don't seem to happen often based on what ppl have said.

The silver of these products goes a copper colour and they don't allow refunds after 1 month. Also the stones aren't as bright as the pictures suggest.

Above the clouds turned black in under two days. My finger turned green and was swollen. The opal looks pretty but I'm not sure if its real. I got a moonstone ring, queenly (a month-ish ago), from them too and hated it out of the box. It was definitely pastic looking and got caught on my pocket because the setting was high for my preference. I asked for a refund and they took two days to suggest I exchange and not return. (I exchanged for the opal ring) though i insisted on a return three times total. They acted like they could not read the word return. Mind you, I paid for 2 day shipping and live in Florida so I was well under the 30 days.

I attached a picture of the opal ring next to another ring I got from them in rose gold as a partner band, that ring is NICE and hasnt tarnished at all and I shower with it. I have one other partner band from them(got it at the same time as my first order) that one still looks pretty, the silver is looking dull but not bad.

They have terrible quality control obviously, they are deceitful about the stones they "hand pick" and costumer service is good unless you want a return without exchange. Over all I'd say a 2ish out of 5 stars for now. I have mixed feelings. They have offered to send me something else (not give my money back) after I e-mailed about the opal turning black in under 2 days. I hope this next item is nice. Last chance to make it up, Moon Magic. Hope you get it right. Third time is a charm. :) get it?

After receiving my ring I was concerned it had been damaged during its transit to Australia. I emailed Moon Magic and Nena responded ASAP with the option to either replace my ring or to chose something else of equivalent value with free shipping to Oz and no need to return the damaged ring. I was amazed - you don't find customer service like this anywhere! I would not hesitate to recommend anyone to buy from Moon Magic. The rings are elegant and dainty with designs you don't find anywhere else. I have three rings and will certainly be adding to my collection. I am a huge fan!

I purchase the bundle of Nymph ring and Sovereign band. Gorgeous set! I didn't know moonstone in person and it looks like a relative of opal, gorgeous stone! I'm super happy with my purchase, and even with the wait, it worth it, it took about a month since I made my purchase to finally get the right size with me.
First I ordered size 5 and I'm 5.5, sadly it was too small, so I had to return them and wait another 2 weeks to get them back here in Canada. They exchange them with no hassles at all, super quick response and amazing customer service. Be aware you need to pay your shipping back to them and they will send them to you for free again.

SIZING: If you're in between sizes go up, at least in my case, there was no way I could wear size 5, size 6 it's a tiny bit loose, but nothing that breaks the deal. They won't come off.

The bad: the same risk purchasing anything to wear on internet, it may fit it may not. Just be aware you need to pay the shipping to them, they send back to you for free even when it's a exchange. And yes, waiting times, specially if you're not in the States, they send through DHL, but customs and processing is not up to Moonmagic. Just be realistic and patient, trust me it worth it. I love my pieces and I will purchase again soon.

The good! They worth it, they're very well made, beautiful designs, classy and NOT look cheap at all. They drag attention because they're very pretty.
Great customer service, they answered back very quickly, no hassles at all!

I will add some pieces in the future.

Area of opportunity for Moonmagic: Half sizes, that would be ideal.

This place is absolute $#*!. I was so excited to get my rings after paying $150. I bought two rings and they were both "14k rose gold plated" and it's suppose to be real metal. After just a few hours of wearing them. MY FINGER TURNED GREEN AND IT WAS SWOLLEN! AND the rose gold was chipped on a few spots. When I emailed them (cause that's the only reason you can get in contact with them, because again. They're $#*!) I got a fast reply the first two times UNTIL she asked for proof and proof was given. Then. Nothing. ALSO we paid $25 for 2 day shipping. Took 4 days. Not the biggest deal but after all this. It is. PLLEEASSEEE do not buy from here.

Quality and delivery time was excellent. Love my ring I wear it everyday and I don't take it off to wash dishes or shower but still looks great.

Brought a ring and necklace from moon magic within a week the rings band snapped and within a month the necklace snapped. The ring was replaced but I had to pay $35 in postage but as the necklace was out of the 1 month warranty they would not replace it. They offered a new necklace but I had to pay 50% plus any extras. I feel the 1 month warranty is ridiculous and having both my pieces brake makes me question the short warranty time. I would never shop here again!

I brought 2 rings in November. They arrived in January. They were beautiful but too big. It was a little tricky getting my size perfect to their chart. I thought oh well I get them resized.so off I went to a jewellers to be told that they won't do them as they are silver. Plus the stone was loose on one of them and he was worried that by resizing it he may loose it altogether. The website advertises that their jewerlly is rose gold but what they should advertise is that it's rose gold plated. Very mis leading. I did get my money back but had to pay $24.00 to send them back. Will never be purchasing from them ever again

My boyfriend got me a ring and when we received it we realized he had ordered the wrong size. He was disappointed because he knows how difficult it is to return products to companies.
I sent an email to the company explaining the situation, and got and answer within the hour. Not only did they understand the situation, they offered to send me another ring completely free of charge, even including the shipping!
Unfortunately, the ring my boyfriend picked didn't come in my size. They offered me to get another ring for of the same price. I found another one I loved, and it was cheaper. I thought it was fine, but they even reimbursed the difference on the credit card!
And after all of this, they gave me 10% off on my next purchase!
The customer service agent whom I talked to was very nice, helpful and patient.
I loved my experience with them, love my ring and will definitely buy from them in the future!

I requested a return via instructions given on the website. I proceed to get an automated response showing me my tracking number stating my order was delivered. Not what I was requesting. I think sent a response and nothing. I then went on the website and sent a message and I was responded by another automated response stating it may take up to 7 business days for a response. Terrible Terrible Terrible. We were going to order something else but this must be just a automated crap show. Do not buy.

I really liked the Zodiac necklace, Sagittarius, in stainless steel, but when I first saw it it was out of stock. I asked to be notified when it was back in stock, got an email. Went to their site, purchased the necklace and another one, and got the "Your order is confirmed" message. That sat for two weeks, and then I finally got through to customer service. They told me the Sagittarius necklace was discontinued, but I could pick another one out with a 15% discount. WTF?

This, friends, is a classic bait-and-switch. And they have already charged me for an item that is discontinued. Ugh. I'm filing a complaint with my bank and letting them sort it out.