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Monoprice Reviews Summary
Monoprice's reputation reflects a significant divide in customer experiences. On one hand, many customers appreciate the affordability and quality of products, especially for budget-friendly items. However, a troubling trend emerges regarding customer service, with numerous complaints about delayed shipping, unresponsive support, and inadequate handling of warranty claims. Customers frequently express frustration over unresolved issues and poor communication, leading to a perception of declining reliability. While some individuals report satisfactory resolutions to their concerns, the overall sentiment suggests that Monoprice needs to enhance its customer service strategies to restore trust and satisfaction among its user base.
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I like the discounts that monoprice has. Ti has saved me a few bucks here and there. Apart from that they sell good products for each and everyone of the things I have got from them has been working as expected. THey should keep up the good work as it is earning them a good reputation.
I love monoprice because of their easy to use website. I don't want websites where I first have to spend like an hour learning how to make an order. Monoprice keeps it simple and I love it that way. I have ordered several products now and they haev all be what I wanted. Good work.
Thank you lonnt I. For your feedback, we appreciate it!
Paul S.
CS Manger
I bought several iPhone and Samsung phone accessories such as USB charger and battery pack. Prices were best I could find. Shipping and delivery were free!
The product worked fine!
We appreciate your review phuong, thank you!
Paul S.
CS Manager
Monoprice website is easy to navigate & use. Customer Service representatives are very professional & quick to respond. My 12 year old son is enjoying his Monoprice 3D printer. Thank you for offering a affordable printer to help the next generation of tech enthusiasts.
Thank you for the review MattQ M. We appreciate your support and hope you son builds some great prints!
Paul S.
CS Manager
I JUST WANT TO LET YOU KNOW THAT I HAD A BAD EXPERIENCE WITH MONOPRICE AND IT WAS A MISTAKE BUYING FROM THEIR WEBSITE. THIS MISTAKE WILL NEVER GOING TO HAPPEN AGAIN.
Bashir,
We apologize for the experience you had. Please email me with the issue you experienced and I will do my best to make it right. You can reach me directly at [email protected]. I appreciate the chance to earn back your trust and hope you will reach out and give us that chance again.
Paul S.
CS Manager
An American built amplifier that uses only top high quality hardware, and what they say it can do, it will do. They do not fudge the numbers. And as for the subwoofer M215, there is no equal in this price range and quite frankly anything more your going to need a stadium. I am very and completely satisfied with the price and the quality and performance of the products. Will be purchasing more. With the customer service. That too was hands down top notch. The communication between my self and the Monoprice team, They made sure I received the components on time. I had a short time table and it showed up right on time. The packaging was very sturdy to handle any rough shipping. And the communication after sales is still top notch with the customer service. With all this Corona virus going on, couldn't ask for anything more
We appreciate your review Jerry, thank you for your support!
Paul S.
CS Manager
As long as you don't expect to get your items on time you'll be FINE. I would not have an issues, but the fact that I am paying for shipping the least you could do is ship timely and provide realistic delivery dates. Hopefully you will work on it for future.
I have enjoyed seeing the diverse array of goodies Monoprice has to offer, with new and better items each year. Never have had a problem with the products or my orders. Company shows its integrity through my transactions...
Thank you for your support over the years Tim W. We appreciate it!
Paul S.
CS Manager
I purchased 2 USB braided 6 foot cables and they started to slow down or not work. The charging capacity was lessened. I contacted Monoprice and their customer service is excellent from beginning to end. The customer service representative Jon Christian accommodated me immediately without a hassle or any questions asked. The only questions they asked was which color I wanted and to let me know the one color wasn't available and they would replace it with another. The customer service team of Monoprice is one I would like to deal with again in the future. I plan on purchasing more products from them in the future. Thank you very much for the hassle free customer service! I encourage all to purchase their products!
We appreciate your feedback Marie, thank you for your support!
Paul S.
CS Manager
I recommend this printer a perfect first time printer for the hobbyist, it need less messing with then most of the other printers for 100 of dollars more, and the Monoprice support is quick and helpful, had a printer that had problems and they quickly sent me another one so yes if you want to get into 3d printing Monoprice voxel is a great choose
We appreciate the review Joseph B. Thank you!
Paul S.
CS Manager
I've ordered many well priced items over the last few years and have always been more than pleased. They can provide the same item without the fancy price tag. Had an issue with an item I ordered and the Customer Service rep had it handed within minutes! I like this company... a LOT!
We appreciate your support Virginia, thank you!
Paul S.
CS Manager
Last time I order from them forever! Their website somehow selected an old address on my last order even though I manually typed in my correct address. There was no way to cancel the order or correct the address. I put in 2 service tickets which were ignored. Of course, order was 'delivered' to the wrong address and they are refusing to take any action to assist with this issue. NEVER AGAIN! I have no confidence I will actually receive what I order.
Thank you for reaching out and sharing your experience Leslie. I have left you a voicemail with my call back number regarding this issue in hopes of finding a resolution.
Paul S.
CS Manager
Had an issue with a headset not holding a charge. Customer service was great and very helpful. Monoprice replaced original headset with a new one pretty quickly.
Thank you for your review Arturo, we appreciate it!
Paul S.
CS Manager
I had an issue with my order going to my old address and was told that I would have to go to my old address to track it down. Needless to say I was a little turned off by this. However, I was contacted by Paul and he told me they would send me a replacement and even credited my account. This is way above and beyond anything I expected. I have been purchasing from Mononprice since probably about 2008. I also find their products very affordable and high quality and that's why I've been buying from them for years. I have been telling people for years looking to buy a tv mount or HDMI cables look no further than Monoprice. Best prices for quality products.
Craig,
We apologize for the issues you had with your order. If you can email your order number to [email protected], we will be sure to help you out and make this right.
Paul S.
CS Manager
I was glad that I chose monoprice to provide me with what I needed. The items are affordable and it is easy to order. The website is also easy to use which makes browsing through the items enjoyable. There were a lot of things to choose from and each one of them and each with its on unique features.
Thank you Danila for your feedback, we appreciate it!
Paul S.
CS Manager
The prices of the products are very mono as the name suggetss. If you want to save some extra cash the it is a good option for you. For an online shop they really respond fast. I managed to place my order in a very short while. The delivery tie was not that pleasing though.
We appreciate your feedback Chilled X. Thank you for your patience and understanding around the transit time.
Paul S.
CS Manager
Monoprice stands by their customers. My package was lost in transit (no fault of Monoprice, but rather USPS), Monoprice rushed out a replacement using an alternate carrier and it was in hand in 2 days. Once they saw that my merchandise was lost into the aether, they responded and sent me a notice that they would make sure I got the next one. Will absolutely buy from in the future
Thank you for your understanding and patience with your order, we appreciate the opportunity to make it right!
Paul S.
CS Manager
I recently purchased some items from Monoprice that were lost unfortunately while being delivered. Monoprice's customer service staff were great about understanding the situation and offering an immediate solution. They were extremely professional and personable.
Sorry about the lost package Rob, glad to see we were able to get you taken care of! We appreciate your understanding!
Paul S.
CS Manager
After purchasing a power bank from Monoprice I saw lesser products on amazon for more than twice the price I paid. Love my new power bank!
We appreciate the feedback CarlaMae, thank you for your support!
Paul S.
CS Manager
I have never failed to by satisfied with Monoprice. The comfort level of being able to rely on the products that are offered when one can not physically inspect them is tremendous. My most recent purchase was a Strata Sous vide device with no knowledge of the device or the process, and it has been a complete success. I have often referred friends and family to Monoprice.
Thank you Robert for your review, we appreciate you referring friends and family to us!
Paul S.
CS Manager
From the business
Monoprice, Inc. (DBA. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. MonoPrice.com offers a wide range of products from standard PC products, network cables...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review Richard, thank you!
Paul S.
CS Manager