MonopriceReviews 394

Ordered on 9/2 -- its 9/15 and order still has not shipped. Cant track. Cant cancel. Hold time for 15 minutes. This place is a joke. AVOID

I've ordered 3 little items on August 24th 2021. Today is September 8th. I called twice to figure out status on the order and Customer Service representative said that order still isn't shopped.

As we all understand that the pandemic has impacted various businesses, Monoprice appears to fail to have adapted. I have trusted this company, their customer service, and a decent expectation of their products since 2005 (As a business customer). With a recent work project I have had multiple large orders.
My first order had a small shipping claim, That was August 6th. No big deal, I have yet to receive the replacement parts the claimed to be sending.
Remaining orders continue to have unexpected warehouse delays, even when paying for expedited shipping, customer service wont offer any assistance, or accommodation for late orders beyond "I am happy to issue an RMA and you can re-order and pay more for overnight shipping". It is a darn shame the are unable to adapt, please update your customers upfront at POS that there may be delays. ITS OK, we can plan for it. But when you offer shipping delivery dates, I expect to receive by those dates.

Bought 16 LED solar outdoor lights from them after about a month and half, 2 lights stopped holding a charge. After a sunny day one would maybe stay on about an hour the other about 2 hours. Asked about Warranty was told it was 14 days. So being an engineer I decided I would see if I could fix since we like the lights in the back yard. When I opened them up I find that they have cheap NiMHD battery inside. Their website says Li-ion. I saw similar lights on Amazon about $10 a piece cheaper but didn't buy them because they were NiMHD battery units. I thought I would go for a higher performing battery unit. Instead I just paid Monoprice $40 more than I should have. And after contacting them about the misleading ad for the product their response was you are past the refund period. Nothing to say we are sorry we mis lead you by the product description. Beware buying from Monoprice. You might not get what you think you were. And if so, contact them right away, you might only have a 14 day guarantee. Total rip-off.

Update 5/28/31 a few days after posting the above review it seemed to get MonoPrices attention and they reached out to me. They did eventually make good on an adjustment of the misrepresented product. They may have been dupped by their Chinese Supplier, but it is an issue that they didn't check what they were getting. So I can't raise their rating, since I had to extra steps to get them to make it right, and the fact that if they had some quality control I wouldn't have gotten the bad product.

Ordered Leather case for my iPhone 11 Pro in Monoprice for a super offer. The product received in two days and the leather case was decent in quality for the price range.

In a corporate world full of greedy and anti-consumer policies, Monoprice was a very welcoming change.

Although their current status in the midst of the pandemic isn't desirable, I am happy to say that the delivery literally made my day. Before that, not only was the customer service impeccable, but they sent me regular updates via email after I asked about my package. The customer service representatives were very respectful and there wasn't a shred of any generic responses to speak of. They told me exactly what the delay was caused by and worked actively to satisfy my order.

On top of that, in the package I found a note that apologized for the delay and even some promotional items such as a discount on a door dash order! That's what I want in a company, they recognized the dissatisfaction and worked to patch the relationship between customer and business.

I know that the delay wasn't their fault, so I'd recommend Monoprice to anyone who's in the market for well made products with affordable costs.

They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.

Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.

UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star.

Apparently I'm used to much better customer service in Australia. Usually In my experience vendors would attempt to work with customers to achieve an agreeable resolution. I haven't been offered a shred of assistance really. Not at all worth staying up until 1230am to contact you guys for.

Good choice.
Different models and the price is affordable - I like that everything has a detailed description - easy to find what you need.

This is a very modern and comfortable accessory that will suit everyone at home or in the office - I personally really liked it.

I purchased an item on November 28th. As time was an issue, I specifically ordered from them because it said it would be delivered a few days later on December 1st. December 1st came, still no package or online tracking update. I contacted the company they said I have to wait until the end of the day. The next day came, still no package. I contacted them again and the rep said I have to now wait until the 8th. The 8th came, still no package. I contacted them at 5 pm and they said I had to wait until the end of the day... my mail man already passed hours ago. The rep assured me if it didn't come they would file a claim and get me my money back or send out another one. Which at this point they have already ruined my installation. I have to keep rescheduling which is a $50 date change every time. So again, the next day comes and STILL no package. I contact them again and they said they have an update from USPS it will be arriving Saturday December 12th. Guess what happened on Saturday? STILL no PACKAGE! I waited until today, which is Monday to contact them again. I was just told the same thing... wait until the 15th. If it doesn't arrive we will file a claim.
Are you kidding Monoprice... more days, more money, same terrible customer service. Don't let this company ruin your plans. Use a different one.

Ordered a monitor from Monoprice through Target website. Placed my online order on November 27th.
Item was supposed to be delivered in December 7th. On December 9th tried to track item. Found out a label was created on November 29th. That's all, no activity on my order. Called Target, they sent an email on December 9th. Target representative said to wait for an email from Monoprice in 1 to 2 days. Never received an email, called Target back. They tried to reach out to Monoprice but was unsuccessful. Target representative send another email to Monoprice. Now have to wait another 1 to 3 business days for their response. Item is still available on Target website but now for a much higher price.

If I could give this company zero stars I would. I placed an order for a rather expensive computer for my husband as a christmas gift. Monoprice accidentally sent me a lesser model with a crappy case and cheaper/older processor. They offered a measly $200 refund, which to me was unacceptable. They also said I could return the mistake and they would replace it with the correct one when it was back in stock. So the item I ordered was never even in stock?! To add to this, they suggested I pay for shipping with insurance to cover theft or damages. They wanted ME TO PAY to fix their mistake. I have been arguing back and forth with their horrible customer service (which I actually think are just bots) for over a week with no resolution. Each time you reply to their service emails it creates a new service request and you have to wait for another response. I would expect more from a company when purchasing such an expensive item. I am wholly disappointed and frustrated with the lack of resolution. I worry my husband will not be getting this awesome Christmas gift at all at this point. Would NEVER recommend this company to any one.

12/11- After posting my original review, Paul from Monoprice personally reached out to me to explain the situation and what was happening on their end. He was extremely polite and professional, and was able to rectify the situation quickly. It should be noted that recent reviews about customer service are likely not taking into account decreased man power at Monoprice due to covid regulations. This is not something I had even thought of before it was mentioned by Paul. He was apologetic and accommodating, and I am happy to update my 1 star review to 4.

Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.

Estimated ship date was 11/16, shipped 11/23, and arrived on 12/1. Product arrived with a broken screen, and because they were sold out, all they offered was a refund and wouldn't give me an alternate product. Had I received the product on time, I could have bought another on black friday. I had heard poor things about monoprice before, but I thought the deal was too good to pass up. Don't make the same mistake I did, just buy from elsewhere.

I purchased a 4 channel speaker selector from Monoprice.Com, a couple of weeks ago, and it came in promptly as promised. But when I used it to connect 3 different sets of speakers to my stereo system - first in a group, then individually - the sound was always distorted. When I went to disconnect the speakers some of the spring connectors fell apart. I tried to contact Monoprice about a return with repeated emails because their customer service phone has been turned off, I received no response. I continue to wait for an email response, since their website says an RMD is required, but am almost to the point of just packing it up and sending it to the return address on the package. Then I guess I will deny the charge on my credit card, but not sure how that will come out. I would welcome contact with a company representative, my email is *******@aol.com Photo loaded upside down, the broken spring clips appear below device, but I laid them on top.