Before placing my first ModCloth order, I was apprehensive because of the $25 shipping fee. After a comforting conversation with a customer service rep, I decided to go ahead with the order. I now have a slip from Canand Post telling me that there is an additional $40 fee if I want to pick up my item. This is an extremely large extra fee that now makes the dress unaffordable. When I first asked the customer service rep if they shipped to Cananda, they should have let me know about the extra hidden fee. I never would have ordered a $59.99 dress if I knew I'd have to pay $65 in shipping and fees.

I recently cleaned out my closet, and realized that the pieces I was most likely to keep were many that I bought from Modcloth over the years. The site is great because they have so many pictures of the clothing being modeled by their customers, so it's easier to tell if it's really the garment you love, or just the photo styling.

Secondly, they carry many independent lines, so if you pay attention to the maker of a piece you like, you can often find similar pieces by them again. I found a couple of blazers and dress shapes that I love, and by checking back periodically, I've been able to buy multiples of those over time, in a variety of colors, that work really well for me.

Also, I appreciate that they show separate images of their plus size (or "extended size") garments in the photo selection. We don't have to look at a single image and try to guess how a pattern or design will scale up from the small size depicted: Modcloth will show you directly.

So I look at it as much as a style resource as a clothing shop. It's one of the best sites for functional online clothes shopping, in my opinion. (And though some of their prices are steep, they have a great sale section, and will notify you if something you love goes on sale.)

I ordered an item from ModCloth and it was my 1st experience buying through this website. Unfortunately I did not like the item that I ordered but I did not want to be discouraged from giving the company another try by returning the item and ordering an alternative. After a week I called to find out what the status of my return was, and instead of getting someone that was helpful and professional, I got someone that was abrupt and keen to cut me off in mid sentence. What made it even scarier was that this person that represented ModCloth was a supervisor (Sam S.)... I'm not happy with my 1st and hopefully last experience with ModCloth and their customer support line. I am a veteran of the Service Industry and sadly this is a perfect senario of losing a new and what would have been a loyal customer.

I have bought from Modcloth several times, and have had really good luck ordering clothes. The customer reviews are extremely helpful in knowing if an item runs large or small, and I like the ability for customers to upload photos of themselves in the outfit, so I can see what those clothes look like on real life women instead of models. I haven't had to return anything yet, so I have no experience as far as their customer service is concerned.

I love this company! I have been ordering clothes and shoes from them for years and have always had a good experience. The packages always ship fast and I get so many compliments on my clothes. They are a little pricey but have good sales. Plus, their clothes live up to expectation and are usually worth the price. Another good thing is thier customer service. I never dread having to call them with returns or questions because I always have a good experience. The people are genuinely nice a very helpful. They even let me return something that was final sale because it didn't fit and I was a loyal customer.
Modcloth has been and will be my go to online store! I love them!

Super disappointed in my first (and most likely only) experience with Modcloth. I came to the site to order a few small gifts, as they were offering free shipping with a guaranteed arrival before Christmas. I get an email several days later, saying one of the items I had chosen was no longer available, leaving me very little time to come up with another option. Supposedly, the remaining item is on its way, but clearly not getting here in time to give as a xmas present. Feeling like I made a poor decision in choosing them for my gift list this year :(

For my first modcloth order I ordered a 40 dollar sweatshirt and 70 dollar sweater. When they arrived the sweatshirt was slightly see-thru and way too short (for a very short waisted person) I can't imagine what someone with a long torso would do. That one was not soft or warm, wasn't sewn too well (the neckline was uneven) and seemed like the quality you would get at a much cheaper place like forever 21. The sweater was ill fitting and weird, though it was soft it didn't seem durable or worth 70! I've purchased nice durable cotton sweaters at the gap that were less $$. So I returned them, dropped off the return package Dec 3rd, it was the 10th before thier agent picked it up, and it has been in transit for weeks! It is now the 21st and it is still marked as "in transit" Is someone walking it there? Do they use the cheapest shipping service there is?

I ordered two dresses, a jacket, and a few necklaces after checking their return policy which stated free returns. It took almost two weeks to arrive.

Only one dress fit, but did not look good on me. The jacket and the other dress were strangely designed and did not fit. The most shocking were the necklaces, they were tiny and looked more like little girls' cheap jewelry. Given their size, materials, and design they were extremely overpriced. I am returning them all (except one necklace that was a final sale, $6. I will give it to my little daughter, but what a waste!). As it turns out, I do have to pay for shipping so this adventure cost my a total of $12. NEVER AGAIN!

First, I wished I thought to read some reviews first. I found the store and loved the clothes, and bought a huge order.

There was a problem with the shipping (they told me that customers regularly have to confirm their order with UPS, but have no space on their order form for a phone number so this is just a trap they like to use) and by the time I contacted their customer "care" (5 days after receiving an email) they said there was nothing they could do, and would be happy to refund my order.

I was happy to pay shipping costs again to at least have my items, but they said they couldn't process that. I wasn't even allowed to place the same order again because the items weren't in stock. The hell? You have THOSE EXACT ITEMS ALREADY PACKED UP AND READY TO GO. They've already been returned to the warehouse, I already confirmed with UPS you pricks.

Then I get my refund, but shipping costs (+extra) are deducted from the refund.

Contacted their customer care on several occasions to see if things could be made right, but all I got were a bunch of jerks who end their emails with smiley faces like it makes them a better business.

NOT RECOMMENDED.

For some reason, the dress is just not happening in the mall. I never see cute, vintage, well-fitting dresses in my size that don't cost an arm and a leg. The stuff out there is just bleh. Then, somehow, doing a search online for "vintage, plus sized" I came across ModCloth and BOOM! Revelation! I am no longer frumpy, bumpy, boyish, ill-fitted and colorless. My new mojo image is feminine but strong, witty, bright, fun, curvy and sassy! People say "I want to raid your closet". The funny thing is that even my regular wardrobe looks fresh now that I have these awesome ModCloth go-to dresses. I would say there is not a day that goes by without a compliment. And, heck, that's nice. Absolutely everything I have bought (4 cardis and about 22 dresses) fits perfectly, launders well and looks amazing!
ModCloth even sent me a coupon code to use on a future purchase because I hit buy a little too quickly one time before entering a discount code. So, I am good with the customer service side, and happy as a clam with my gorgeous wardrobe! Opening a ModCloth box is just too wonderful. If folks are scared about buying online, please don't be! Read the measurements carefully, and the other customer reviews, understand the material and care required, and, don't buy before you double check the order.
I suppose if you don't know what looks good on you, you are better off at the mall. But, if you want to save money and time and have something not every teenager is buying at Target, shop ModCloth. You sassy gal, you!

I had a coat in my cart, $204.00, and was waiting for a sale. I found out on Tuesday from my daughter that she got an Email that coats were on sale on Monday for 15%. I never got the email about the sale but kept getting emails to hurry and buy the coat because I left something in the cart. The next day I got one about shoes being on sale, they were running weekly special each day. I communicated back and forth with customers service and asked if they would honor the sale even though it was Tues. They offered what they thought was a generous 10%. I said you mean to tell me you cannot honor the 15% for one day. Every excuse, the answer was no. He gave me a coupon code for 10%. On Wed. I ordered the coat as a present, mainly because it was the last one with the wonderful gift of 10%. Now today the I got an email offered 20%. Ya I called back an got this sweet as sugar girl on the phone that would not make the adjustment. I asked for a manager and sugar said well good luck hope she can help. I was put on hold for a long time so sugar could tell the manager the story. The manager comes on to act like she knows nothing about the situation but as we spoke I know she had it relayed to her. I asked if she could give me credit in my account for when I buy something else, the answer was... you can give two discounts on the same purchase. She said I could send the coat back, of course I have to pay shipping and they I would have to order another one today at the 20% off. Okay how is that saving anything. Would you not think if they gave me a credit in my account, that I would buy something else and spend more money. You can call any store and they would be happy to help their customers, Travel Smith, Penney's, Macys. NOT MODCLOTH

I bought 9 items from this place in April. Four of them have holes. Horrible quality for over priced clothes.