Careful what you buy. Most of the products they sell that do not have a designer mentioned are very cheap things that are made in China. They tend to be flimsy and high-priced. THEY CENSOR NEGATIVE REVIEWS OF PRODUCTS. They claim to be democratic, but are actually a dictatorship. I left a negative review about the All The Buzz Satchel because it is cheap and not worth the price and they omitted my review but only posted the positive reviews they received. Very deceptive.

Very poor customer service. Stay away from them. I ordered an item $44.99 + $7 shipping. The item arrived, however, I was not pleased at all because the material looks so cheap, I would not even bother to wear it. I asked for a return, they would not allow me, according to them the item I bought clearly stated that it cannot be returned or exchange. It was the first time I heard of such policy. Anywhere I buy whether the item is on sale or not it can always be returned. As the saying goes "Customer is always right".

Anyway, a day day after I requested for refund, I decided to check back on the item at their website and found out it was listed half the price of what I paid for at $19.99. I called them and they issued me a a store credit of $25. They should have agreed to issue store refund of $55.26 instead, since they sold the item to me twice the price. Anyway, realising that it's better to get something back than none at all, I placed 3 items immediately in lieu of the $25 store credit and was expecting a free shipping, since they owe me explanation of why I paid double for the first item and they do not want to issue any refund or return at all. If I have ordered all items at one time (the item I was returning and the 3 items I bought as store credit) I should have only paid 1 time shipping. Nevertheless, again, they don't want to give me free shipping. About 15 minutes after I placed my order, I decided to change 1 item to another item totally the same kind but different design which I added to my wish list, according to them they cannot do it any more. Their customer service representative stated: "Once an item is ordered it cannot be changed any more." Very, very, very poor customer service, 15 minutes after placing order, YOU CAN NEVER CHANGE IT AT ALL! Totally not fair! STAY AWAY FROM THEM! Beware!"

I always use to peruse and dream about all of the one-of-a-kind dresses I would buy when finally I broke down and signed up for an account (which was free) so I could really start to get involved in the community. (Side Note: you'll definitely want to check out the blog if you visit the site. They've got a lot of great info and unique stories)

One of my favorite features is the restock notification. When there's that one piece to your ensemble that would be perfect and lo-and-behold its out of stock, modcloth gives you the option to sign up for a restock notification and they sent you an email when the dress is back in your size!

That's how I ended up buying my first dress. It was this red lace ensemble that (thank God) modcloth let me know ran small to size. Honestly if I hadn't known that, the dress would have been more appropriate for a street corner than for the wedding I had the following weekend. I bought a size up and placed my order and the dress arrived within the week! It fit perfectly and even came with an additional accessory as a gift for my first purchase with them.

Love this site and look forward to buying from them again!

I have been ordering from modcloth for over a year now and have been extremely pleased with both the online store, and thier customer service. While of course certain items haven't worked out for me, returns have been very smooth and easy, making this retailer even more enjoyable to do business with. Many times they have even included free gifts with my purchases (earrings, headbands, small accessories) that I've been surprised and delighted with. I have heard complaints about this store frequently stocking cheap materials or garments that have fallen apart easily. While I know this to be true for many items (even for items that I have purchased) it has only been a problem for me when I haven't been diligent about following the care instructions. I think it is also a part of the style to employ materials that feel worn-in, sheer/thin, or vintage. Perhaps the style of this retailer may not be yours, but either way they have a very straightforward and easy to navigate online store, and are one of my favorite clothiers.

Their clothes are so cute, but every time I order (three times now, embarassingly... I kept hoping the previous orders were flukes) the clothes arrive in poor condition, often to the point of being unwearable. They use cheap fabric that is often more seethrough and coarse than it should be and they are sloppily assembled. Adorable designs, but the quality simply doesn't merit the excessively high price of every item. One of my orders did not leave their warehouse for a month after it was placed and I was unable to return the inferior items because they took more than 30 days to reach me. Customer service is a joke and will take a very nasty tone if you come across as being the least bit critical of the site or product. I'm quite sad to say I will never order from them again because I am yet to find another site with a comparable selection.