This website is fantastic! I've ordered from them a dozen times, and I've had nothing but great experiences. Their return policy is unparalleled. I once ordered a dress, but once it got to me I tried it on and realized that it did not flatter me at all, and I was able to get a full refund with return postage paid, just because it didn't look good on me! And it was a sale item as well. I've never seen another site with such comprehensive returns. My sister was once sent the wrong item, and the company not only let her keep the item they sent her, they overnighted the right item to her at no cost. The customer service is great. I once had to change an address on a package and they worked it out with the shipping company for me while to package was in transit. I would recommend this website to anyone.

I have had only positive experiences with ModCloth! Sure, I've ordered a few things that needed to be returned for quality or fit, but most of the items I have ordered are quite unique and well-made! Besides that, the service at ModCloth is exceptional! My items always come packaged so neatly, which really does make ya feel good when you receive something in the mail - and I have found that their personal clothing brand - Bea and Dot - to have really cute and high-quality items. It is a fun place to shop with a variety of styles and prices. My favorite purchase has been an Eva Franco dress that was 70% off!

I'm addicted to Modcloth. Browsing their catalog just makes me feel so calm and happy. I feel like there's something for everyone there--some of the things they stock are SO CUTE and you can't really find them anywhere else. The downside is that they're pricey, especially for the sometimes iffy quality of their clothes, so I don't usually buy anything unless it's on sale. Also the colors in their photos aren't always accurate. But the site is perfectly designed to get you hooked! If I really want to treat myself, this is where I go to shop!

I used to love modcloth, and gave away multiple gift cards on my blog… then I actually ordered from them and was disappointed. The clothes are of cheap quality considering most were over $50-80 dollars each. CANADIAN BUYERS, you will be charged an arm and a leg for shipping. All in all my shipping costs turned out to be almost half of what I paid in clothing costs… I order from international buyers frequently, and have never been charged that much in shipping/duty costs. The UPS guy was even so confused at shipping charges that he assumed they accidentally put an extra 100 dollars on it and called to be sure. He couldn't get through so I had to pay the charges and then call for days to try to get an answer (which basically was them blaming the postal service lol). I've ordered from MANY US stores that offer flat rate shipping to Canadians without HUNDREDS of dollars in import fees. I will not be ordering from Modcloth again until they get their international shipping up to par.

ModCloth has amazing selection and all, but the international shipping is complete garbage.

Before ordering, I KNEW that ModCloth had COD (cash on delivery) shipping for the 3-4 day shipping option. Since I wanted my purchase to come faster since it was for an event, I chose that option.
I had done my research and from the reviews I had seen people were generally charged an additional $52-$75 Canadian upon delivery for purchases totaling $150-$250. Since my purchase was $116 I expected to be charged slightly less. I was wrong.

I chose the 3-4 day delivery method which is $26.97 CAD because I wanted my purchase to be here faster for an event I'm going to. My total purchase was only $116.96 INCLUDING shipping, but somehow I ended up having to pay an additional $52 for COD. And since the UPS deliveryman didn't have change on him, and I didn't want to have to go to the UPS warehouse myself to pick it up, I ended up giving him $60 instead. (Yes, I know. I wasted the extra $8 myself. That is NOT ModCloth's fault- I just didn't want to go through the hassles of picking up the package myself from the UPS warehouse the next day.)

As much as I LOVE their clothing, I can honestly say I will never be buying from MC again. Ever.

I have placed several orders with this company and have had mixed results. The first order was great. I ordered the cloud bank top in white. It arrived in a reasonable amount of time especially considering that there was free shipping. It was better than expected for around 50 dollars. My second order was nothing but a mess. I ordered three items, two tops and a sweater. After waiting over two weeks for delivery, I opened the box and was very disappointed to find all three items to be of very poor quality. I kept one because it was cute (and on sale) but I have a feeling it won't last long. They offer free return shipping but it's very slow and I almost missed out on getting a refund. If you need to return, my advice is send right away! They allow 30 days for a cash refund, after that its store credit.

Modcloth's customer mare is amazing. When I revived my order, I didn't get the right clothes. So I got on the live chat and was amazed by helpful it was. They said that yes, was order was incorrect, but the dresses I ordered were now sold out. They gave me a refund for the dresses and the shipping, plus they let me keep the order they sent me! My only problem was that I had to pay duties and taxes on a package that I didn't order.

I ordered a dress for my daughter who lives in Puerto Rico. She had chosen it for engagement photos. Unfortunately, mail, especially packages, tends to "disappear" in P. R. Since there was a tracking number, my daughter was able to confirm that the postal service HAD delivered it, but not to her address. After numerous attempts to get the package back, it was obvious that whoever received the dress was keeping it. I called ModCloth and explained all this, and they sent her out a new dress, at their expense for both the dress and overnight shipping (I had it mailed to me in WI and then sent it to her with a visiting brother.) They will more than make up for this cost to them as I and my family will be very, very loyal to them and recommend them to any and everyone. Unless you live in Puerto Rico!