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business logo of Modcloth
modcloth.com
vintage & retro, chic, bohemian, casual womenAge 19-25, 26-45
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About the business


modcloth.com
+1 888-495-9699
USA
Modcloth is part of Nogin, Inc.
Clothing item from ModclothFashion apparel by ModclothMerchandise from Modcloth clothing lineModcloth fashion product

Business Highlights

General

Parent Company: Nogin, Inc.
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: not free
Return Instructions: products must be unwashed, unworn, or unused items returned in as-issued condition
Return Cost: $4.50 processing fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: vintage & retro, chic, bohemian, casual
Body Fit: regular, plus size
Available Sizes: Women's (S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 888-495-9699
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Apple Pay, Amazon Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Modcloth?
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Modcloth Reviews Summary

Modcloth has a rating of 2 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modcloth most frequently mention customer service, return policy and store credit. Modcloth ranks 1747th among Women's Clothing sites.

service
51
value
51
shipping
53
returns
40
quality
46

We monitor reviews for authenticity

Missouri
3 reviews
9 helpful votes
Follow Shannon H.
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I purchased two beautiful dresses last year. Looked in many stores for the styles I purchased but couldn't find them in plus size. I am very happy with my two purchases. Quick shipping, too.

Date of experience: April 30, 2013
Australia
3 reviews
6 helpful votes
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I've ordered heaps of things from Modcloth and never had any problems! I also read all the reviews before ordering and I've been very happy with most of the things I've received. The customer service is excellent and they have a huge range. I do feel that some of the clothes are too expensive though...

Date of experience: April 10, 2013
Massachusetts
2 reviews
12 helpful votes
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I don't know of any other site that stocks this variety of unique and adorable clothes. I have gotten some of my absolute favorite items from them. It's true that not everything they sell is amazing, but that is the case with any store. I always check to see what the clothes are made of and avoid anything polyester. They do have a fair amount of polyester clothes which are cheap and gross. If you pay attention, it's easy to find super cute high quality clothes, especially dresses. I have had absolutely no problem with returning items. Shipping is free if you order more than like $50 worth of stuff and return shipping is always free. Modcloth is by far my favorite place to shop for clothes. I love it.

Date of experience: April 9, 2013
Illinois
3 reviews
2 helpful votes
Follow Tiara J.
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This is an attractive site that provides a variety of fashion items in styles that would cost a lot more in stores like Anthropologie. I really appreciate the different sizes that make the products more attractive to a population of women of all sizes and shapes.

While the products are stylish, some of the items do seem to be poorly constructed, which causes the consumer to have to be more diligent in reading the customer reviews before deciding to purchase the items. While the products are more affordable than many retail stores, I do not think the prices justify a poorly constructed item.

Overall I think this is a great site, and enjoy shopping here!

Date of experience: April 2, 2013
Maryland
1 review
0 helpful votes
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I love "window-shopping" on modcloth because of their simple, vintage-inspired designs. I would never buy anything from there, though. I would venture to say that 90% of their jewelry items are resourced wholesale from China for less than $1/piece, which they turn around and resell for $15-20 for quite a nice profit. You can find Chinese sellers on etsy selling the same pieces for $5 or less. Look for "antique octopus necklace" on etsy and it's the same thing as their "cephalopod necklace" ($14.99). The rest of their site is much the same, it looks as if they choose products that belong to a certain design aesthetic and then mark them up by 500%. I would only go to this site for casual browsing and order the products I really want elsewhere.

Date of experience: March 31, 2013
California
2 reviews
1 helpful vote
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LOVE THIS WEBSITE!
March 15, 2013

LOVE THIS WEBSITE! I ordered the Fox-Trot Lessons dress, and it fits perfectly! No concerns whatsoever, and the customer service is GREAT! They have really cute dresses! I really recommend it! :)

Date of experience: March 15, 2013
Georgia
1 review
6 helpful votes
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It was my very first order frm this website. I got the Shipment notice the very next day I placed my order. And while waiting I started reading reviews from other websites including here. When I read abt their shipment delay I was really concerned. But I got my order on time, infact I placed the order on a saturday and the clothes were delivered on Thursday.
Abt the quality, it was ok. I feel the price I payed was huge. Shops like Macy's may sell tht for the price I payed. Well, the most imp thing was the size. Even though the website said, true to size I felt the dress I bought was very large. So I called customer service and told the same. They asked me to go for a quick exchange If I wish to buy a smaller size. So its like they placed a new order for a size smaller and for the original dress I had to return back for a full refund. The new dress arrived this Monday which I felt was a very quick shipment, considering the fact that they did not even charge for my shipment.
I believe other bitter experiences mentioned here, are mainly coz they might not have the items ordered instock.
But, will i recommend this to others? Probably now, mainly because I felt items are too costly. Also people who are fit conscious should gamble here.
P: S The new dress arrived was also not that great fit for me. And it was a size 'S'. Cant go lower than tht.:)
Hope this helps

Date of experience: March 13, 2013
California
9 reviews
22 helpful votes
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This store is great
March 12, 2013

This store is great. It has very unique items that you can’t find anywhere else. I have bought items from them several times over the last couple years. I have never had a problem with shipping. On occasion, I have returned an item without much difficulty.

Date of experience: March 12, 2013
Belgium
25 reviews
29 helpful votes
Follow nathalie S.
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I'm 5,05ft high so i'm very little but for the rest I have a normal body. I asked myself many times who can wear most of the dresses? They are even too short for me:(

Shippingcosts are normal, but high if you want a trackingnumber (I bought 3 dresses and for a shipping with tracking number I had to pa 14 Dollar extra instead of 16 dollar, according to me, it's way to expensive!

Some items are way to expensive, I usually save them untill they are in sale

Date of experience: January 24, 2013
Florida
1 review
2 helpful votes
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First the wrote me a week after ordering my wedding dress and said that it was oversold. They tried to make it up to me with a coupon, when I used it it did not go through. I was then charged twice! All THREE of their staff I talked to were RUDE. They blaimed me for using the website wrong and refused to allow the lower priced to be charged!

Date of experience: January 21, 2013
District of Columbia
7 reviews
8 helpful votes
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I used to write a fashion blog and ModCloth is very popular among many of my cohorts. With that said, I had never purchased anything from their website. As luck would have it I got a gift card from my sister-in-law for Christmas and immediately got on and looked around. They really do have an enormous selection of vintage-inspired clothing. I also really love that they display buyer reviews directly on the product page. They even allow customers to upload photos, which can prove to be extremely useful. I'm not sure why some reviewers are saying that those reviews are truncated or that they only display positive reviews… Almost all the items I looked at had 3/5 stars or less. That's not exactly stellar in my book. Most reviews pertained to fit, fabric and craftsmanship.

Anyway, I placed my first order last week and within 5 hours of placing it, they sent me a shipping confirmation email. Wow! Awesome! When my order arrived, the color was very different from what was on the website, but I was impressed with the quality of the garment and the fit seemed true-to-size.

Ultimately, I think most things on their website are pretty overpriced. Without another gift card or store credit of some sort, I probably won't go back and buy more…unless one particular dress goes on sale. ;) No matter how I slice it, I was really impressed with their quick order turnaround and rather large selection, even if said selection doesn't exactly fit into my personal style.

Date of experience: January 15, 2013
Georgia
1 review
1 helpful vote
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My experience with Modcloth has been fantastic. I've placed about 5 large orders with them so far. Nothing's been late, nothing's gotten messed up. Returning the items I didn't want was a breeze. And the clothes, how I love them! Quirky, unique, interesting - all the kind of stuff I can't find at Macy's or Kohl's that's for sure. The nearest rival is anthropologie, who is obviously catering to a much more rich, upscale crowd than Modcloth. For those of us in the middle, who want a little more, Modcloth is a godsend.

Date of experience: December 26, 2012
District of Columbia
1 review
1 helpful vote
Follow S G.
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They source product that can be found on a number of other retailers website but mark up their product astronomically. Nothing special here.

Date of experience: December 1, 2012
California
1 review
1 helpful vote
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Ordered once and won't do it again. Really, really poor quality clothes. Not sure why it matters if they make their own clothes or not - they're distributing it and selling it. I ordered 1 piece dress, pencil-skirt cut on the bottom with a drapy, flowing top sewn together. I was really excited because the pic was so beautiful. When I got it & opened the box, it was immediately clear the material really really cheap - almost see-through, and it was clear the dress was badly constructed (loose threads in the arms!). The drapy top that looked silky online was a kind of weird shiny polyester. Ugh. Won't give myself the needless hassle of buying from this place again.

Date of experience: November 26, 2012
Nevada
3 reviews
8 helpful votes
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I'd give this site 5/5 but along with other reviews here, I do have to say that buyer beware. Read the details & reviews of the products you want to get. This has helped me avoid the hassle of having to returning anything for the most part. I've only had to return an item once. Their return policy is easy & free. Their customer service has always been great. I get all my questions answered.

When it comes to their pricing, I feel that sometimes a certain product is overpriced. So I just avoid purchasing it all together.

Date of experience: October 29, 2012
California
2 reviews
3 helpful votes
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I've purchased many items from the store. Most of the quality and sizes are hit or miss, given the different designers. What really pissed me off was that they sent a package that never arrived. When they sent it, they added -$10 and because the item didn't fit, I had to return it. When I received my refund, it was -$10. They charged me 10 bucks for a replacement that they screwed up because they switched in the middle of ups to usps. Not an honest seller at all, will probably not purchase or recommend again. Disappointing, because their products are adorable.

Date of experience: September 15, 2012
New York
109 reviews
1121 helpful votes
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I think the concept isn't that unique, modcloth is sort of like an affordable Anthropologie but online only. And Tracy Reese makes a crossover so my comparison stands; D. Modcloth features vintage/retro/indie designer clothing, apparel and accessories for the fashion conscious and possibly for the lookbook crowd. Generally their clothing are very budget friendly and the designers they feature do have unique designs. They also have a program where buyers can vote on potential designs where winning ones get sold! Things become out of stock quickly but based on community demand, they restock which I think is a smart tactic for not having excesses.

They've overhauled their shipping to free over $50 which is easy to obtain with free returns, except on final sale items (pay attention). I ordered a dress and I have to agree with some other reviewers that even if they have no involvement in the production of their items, they have some responsibility in encouraging the featuring or not featuring of designers or companies that keep making low quality products. For example, the dress I ordered I would rate had very thin material (it was around $99 originally, on sale for $60) and I was not pleased with the drape because of that. It was constructed with fairly good quality, passable I'd say (I was afraid of ripping it when trying it on) and the quality of the material itself with again, fair. That being said, if the industry standard is in importing cheap materials and poor workmanship then no one is going to go out of their way to make less of a profit. If everyone's product is shoddy and around the same price range, then the consumer doesn't really have a choice but to accept it. In that sense, it's not their fault - but in another sense, they can do something about it.

I like the range of items on their site - they're very whimsical and downright adorable. I like the vibe of modcloth overall and it's a great alternative to what's available right now.

Date of experience: August 15, 2012
France
1 review
3 helpful votes
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June 12, 2012

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Sambucivox
Rating 2/10 1/5
Modified review posted Jun-12-2012

"I ordered a blouse as a test run for ordering my bridesmaid's dresses. It was an international order, I chose the USPS option (no tracking) and sat and waited. And Waited. AND WAITED. I also sent three emails to customer service in the meanwhile, asking about their estimate time of delivery, which went completeley unanswered. It's been two months now and I only learned that the order is in RETURN because I checked in on my account. Still no answer from any Modcloth representative, any reassurance or any offer to refund the money I paid for the blouse and their lousy shipping. Needless to say, I won't be going to their shop with my wedding business or recommending them to any other buyers."

Date of experience: June 12, 2012
Michigan
5 reviews
11 helpful votes
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I really like modcloth. I have bough numerous dresses, tops, and accessories from them and have not had much of a problem. I have returned a couple of items without any problem, and never had any issue with customer service. I do not think some reviewers understand the site fully. It is an online store dedicated to bringing together many independent and small brands and getting their names out. From what I have seen, they do not have a specific "in house" brand. Some items are quite costly, i. E. I have been salivating over a $250 dress that is designed wonderfully, only to realize it is made out of nothing more than sundress material. Other items are wonderfully priced. They have a retro edge to a lot of the designs they sell, which is why I love the site so much. Shipping has always been quick when I have placed orders. I never order stuff online that I question how it will fit and I always wait to see other people review items I may want, to make sure it is worth the cost. It is all about being smart with how you shop, and if you are, modcloth is total fashion heaven.

Date of experience: May 22, 2012
California
1 review
2 helpful votes
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At first glance modcloth.com looks like an amazing vintage-inspired online shopping haven. After placing several orders though, I'm realizing that 80% of their product is cheap crap you can find at the LA mart - made from cheap fabrics that will fall apart after the first wash. If I wanted to purchase clothing like this I would just go to Forever21. Their customer service is okay. Sometimes helpful sometimes not. I'm done being a modcloth shopper for now.

Date of experience: April 16, 2012