In a nutshell, I <3 modcloth! I regularly buy my clothes from this site. I recently bought a dress that did not fit. I returned it and 4 months later hadn't been refunded. Turns out modcloth didn't get the package either so maybe fedex lost it. Anyway, the rep I spoke with was understanding and kind, and refunded me anyway (maybe I lost a few bucks in the return process, but hey). Good customer service and awesome clothing. I highly recommend.

I love this site! The clothing actually fits nicely, and it isn't aimed towards the stick population. (even tho I guess I qualify as a stick lol) Everything is so cute and flattering. I know they have a ton of retro styled clothing, but I have found SO many cute things on there that are modern and fresh.
And it's not just their clothing, shoes, accessories, etc. IT'S THEIR CUSTOMER SERVICE! It is by far, THE BEST customer service I've ever gotten. I really respect ModCloth for allowing customers to review their items and share opinions. This really helps decide what to buy. I ordered a pair of sandals with a bunch of jewels on them and the jewels fall off. I reviewed them and got 25% of the price of the shoes back on my credit card and 20% off my next purchase! They really value customer feedback which makes the customer feel valued and that their money hasn't gone to waste.

Love ModCloth forever <3

I have not received a dress I bought almost two weeks ago. And it has just been sent from Modcloth to FedEx. Which will then get transferred to USPS. There is no way I will get my dress by Thurs, which is when I need it by. Ordering over tow weeks in advance should be more than enough time to receive an order. The story given by Modcloth is they were in the middle of a software update. They have done nothing to offer a faster shipping method or a refund so I could buy a dress elsewhere. So now I'll have no new dress for my trip. So long, Modcloth.

Highly recommended. I've ordered from ModCloth a few times in the past and have always received satisfactory service. I promptly got whatever cute clothes I ordered. Everything also seemed well-made and in good condition.

In my last order, however, one item came with a significant defect. As soon as I contacted customer service and explained the problem, I was shipped a new item free of charge! They seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past.

I placed an order a week ago. They haven't shipped it and won't cancel my order.

Quote from chat:

Right, but as I mentioned, we are in the midst of upgrading our warehouse system so we had to cease operations for a short time.
I so sorry, if i had a way to add a new charge to your order, I would.

Another quote:
We are a young and growing site, try to better our processes and services. It's not an overnight process, it takes time.

Recommend no order be placed until they better their process.

I bought couple of trousers for my husband. Those item were amazing. But only problem is that high shipping rate for my country Canada.

I am sorry to see negative reviews here, I absolutely LOVE ModCloth. I stumbled across it last August and have ordered over 140 items now. Of course, I haven't kept it all, but the items I do keep are my most favorite clothing and accessories. I have rarely, in all my orders, encountered issues. I understand blips have occurred during special flash-type promotions (Stylish Surprise) but I've never been personally affected. I have had two instances where an item "oversold"; in both instances, I was issued a coupon.

Coupons have gotten a little lame I have to admit. Products are pretty pricey. Last fall I received many 20% off coupons and then I joined a site which offered a discount to students on every order, which initially was 15% off then reduced to 10% (now it's a one-time deal, sadly, so I won't even name the site). It seems the most Modcloth will offer for coupons are 10% off now. Anyways. The customer service is phenomenal. I've never encountered such wonderful agents. I use the chat feature all the time and the responses are prompt, friendly, personal, and accurate. I've had a couple agents that were less enthusiastic but that's the worst I can say. Never rude, typically offer to go above and beyond. The ModStylists are amazing. They can offer more detailed product info that the CS reps can't but beyond that they are just rock stars at wanting to help customers. One worked with me over a period of months regarding an item that was possibly going to be put up on the site. She contacting me regularly with updates with NO prompting on my part. It would take a lot for me to be disappointed with ModCloth, really. The worst issues I've had occurred during shipping (thanks to Fed Ex. They've screwed up a few deliveries and destroyed two packages now. I'll take USPS anyday). Not anything to do with Modcloth, as they usually prepare and ship the package within 24 hours. I often receive orders in 3-4 mail days (M-Sat). Handling has slowed down a bit right now as it is peak season for weddings and prom, so my packages are going out of MC's distribution after about 2-3 days pending. I was concerned so I contacted CS and they explained the seasonal rush. I am in no way affiliated with MC beyond being an extremely loyal customer :)

I returned some items to Modcloth and requested larger sizes be sent. The sizes I requested were out of stock so they automatically have me store credit instead of issuing a refund like any honest retailer. I contacted them to correct the mistake and they refused. Worst company ever. Seriously? I hope holding on to my $75.00 is worth losing a customer for a lifetime.

I order from ModCloth all the time. I am usually very happy with my purchases. If I am not the customer service team is happy to take care of it. I have never had any issues with their customer service. I have to agree with some of the other reviews however that shipping is not the best. I have ordered overnight and noticed three days later that is has not shipped. I call and get it the next day. Also with the 4-9 day shipping sometimes takes about a week to ship. I have also received broken items or they were the wrong item all together. This doesn't bother me too much because the customer service team always takes care of it. Regardless of the shipping issues I will continue to love and shop this site.