Missguided USReviews 415

Ordered a dress (cut out panel bardot bodycon dress black) and shoes (lace up tassel block heeled sandals black). The negatives: paying a $52 fee to ups, the size of the Dress is a little off (shoulder is too wide), and it looked a bit different (material wise) than the one advertised. Positives: The shoes fit perfect and comfortably, It was delivered on the correct date, costumer service replied to my email in less than a 30 mins, 20% discount when you sign up, and the dress is still cute (even though the measurements was a bit off)

I do most of my shopping online, this site is on the top of my list for being terrible!

You will be charged duty fees if you'd order is over $200 if you live in the USA. The fee is quite expensive also!

Once your order is placed, you will not be able to cancel your order. Basically you're stuck until you receive your items to do a return. You're going to have to pay to return the items yourself and it's not that cheap.

The items are poor quality! Seriously, you can get the same stuff from those China websites for a lot cheaper!

I rather donate my money to a good cause instead of buying cheap crap with a hefty duty fee from this site!

I have been trying for a month now to get a refund for an item I bought in December. I did receive it on time however, they sent the wrong item. One would think since this is a mistake on their part that you would easily return it and get a refund. NOPE! I'm still trying. All I get getting is a run around from their chat service and their stupid emailing service. First I did not get a return label so I had to pay for it to get sent back. Then they said they can't give me the amount I paid for shipping originally because they had to send it to me. At this point I would just like someone to reply email. And of course get my money I paid for the item. Its not my fault they are screw ups. I shouldn't have to pay for that. They should. Its called training employees.

I was excited when I found my dream coat on sale Christmas Eve! I ordered it and had it sent their cheapest shipping and anxiously awaited its arrival. In the mean time I read the reviews on here and got real scared. Fears where confirmed when I was delivered a teeny tiny bag... not a coat. A pretty scandalous dress instead. I went onto the us fb page and sent a PM right away. With in an hour I had a response with instruction on how to fix it. Today I received my coat! They sent it express and I had a absolutely lovely customer service experience via fb.

I ordered with missguided on Christmas Day using a code on the website. This code gave me money off my order. I recieved an email on the 26th saying my order was dispatched and on its way. This was good as I ordered in time for New Year's Eve! I then recieved an email on the 27th claiming that the discount code was wrong and they had cancelled my order and returned it to the warehouse. If they had explained to me, I would've paid the extra money they needed to that I could still have my items! Now, on the same day, I go to order the dresses again none of which are in my size! So without telling me they have already re sold my order! I'm absolutely livid! It was their fault in the first place for getting the amount of the discount code wrong! My order was accepted and confirmed and on its way to me! It's disgusting that they cancelled it before even informing me of the situation! I'm now in an absolute mare over what I can wear for New Year's Eve and take on holiday with me! Absolute idiots.

Long story short i never received my package from over a month (im from U. S). Continue to read for explanation... First time ordering from this website. The clothes looked really cute, so i placed an order. My order was put on nov. 6,2015 and the next day it said"it dispatched". Then it gave a link for "tracking". WEEKS went by and no order arrived. The tracking link did not work. So on dec 8 or so i emailed them. They responded a day or so later saying they would check why the link did not work.
Later, they claimed my order to be "LOST parcel". I was done with this circle of dead ends and told them to refund my order. IM Still waiting on my $$ back. Horrible site. Emailing misguided customer service was useless as they gave me a response which did not answer my irritating question of where on earth was my parcel and why hadn't it been delivered.

I purchased dresses from misguided for a last minute party in October.
I paid for next day delivery, that next day came and went with no sign of delivery.
I was then told by 'customer service' there was a problem sourcing the dresses (good one you're a clothing company and that is your job to source the clothes to send)! Promised it would arrive, that day also came and went with no delivery.
After this I then no longer needed the dresses as they arrived too late so I cancelled the order, then all of a sudden the next morning the dresses arrived.
Needless to say this company is so poorly run the left hand doesn't know what the right hand is doing and caused me so much hassle which just was not necessary.
( I was suspicious of the courier anyway as he was a random man in no uniform driving a banged up golf).
Due to my disappointment with misguided, they provided me with a gift voucher.
For Christmas I thought I'd buy a dress. I purchased the dresses qualified for next day delivery.
Received confirmation texts and emails the morning of the delivery to say it would be delivered that day. Granted we left the house a couple of hours however we have a safe place or neighbours which I had detailed on the order.
The day also came and went with no sign that the parcel had even been attempted to be delivered anywhere. This is Saturday before Christmas.
Emailing misguided customer service was useless as they gave me a response which did not answer my irritating question of where on earth was my parcel and why hadn't it been delivered.
My parcel is then now having to be delivered to my house 3 days after the original delivery date (useless courier once again DX have no available dates before then) I will not be here and the courier is that ridiculous and do not use DPD or parcel force technique of leaving in a safe place or neighbour and request passports or proof that the person lives at that address! A member of my family is now having to stay in all day on the chosen day as they will not deliver without a signature and proof of my passport.
I am disgusted with missguided and their chosen courier. I used their voucher from a very serious previous mess up in good faith hoping I would never be let down by them again but that was not to be.
My advice, never ever use missguided. Every experience I have had has been horrific.
Their dresses also look nothing like the photos on the website, they clearly shorten hems for all models as I am taller than some of the models and yet supposed 'mini' dresses are to my knees.

I ordered a gorgeous white dress that I am pleased to say, exceeded my expectations on the quality of the fabric and the look of the dress! I was skeptical after I placed my order due to some of the negative comments I read online.

I think the length of time to receive the dress was a bit long, however the company is in another country. Therefore, it is realistic that it would take a little longer. I recommend you allow sufficient time to receive the item if you order from Missguided.

Furthermore, you may want to order a bit larger size since the sizes vary from the US. With that said, I am VERY PLEASED with my order! I would definitely cruise the website again!

I ordered a skirt, paid $17usd for it, and it is the cheapest article of clothing I have ever seen. I The skirt looked way different on the pictures. It is definitely deceiving. DO NOT waste your money. You will waste your money in shopping dissapointment, and shame because others told you not to order from them. Also I received an incomplete order, and shoes one size larger. Basically, nothing was what I wanted, nor what I was intended to receive. Trust!

This store is really MISSGUIDING YOU! The have a "US online store" however items come from UK and therefore make you pay for importing taxes. My order was just above 200 dollars of which I had to return half the stuff I purchased and subsequently received a 60 dollar fedex import taxes not because I returned the time but because it came from the UK. The outfits look decent but the quality is not good. Will NEVER buy from this store again!

I have had very bad experiences with online clothing sites but never once has missguidedUS disappointed me. I am very very surprised by the negative reviews I have come across. Usually when I order I get a confirmation number right away. Tracking number in no more than 24 hours and every step of the way I get email notifications letting me know my package is still on its way. I live in New York a problem at all with this company. I will continue to order my goods from missguided.

I bought 4 items. They made me waited over a week for it to be shipped for stupid illogical reasons. They then only shopped me 3 of the items I ordered and on top of that I was charged a duty fee (I live in canada) of over 70$. I decided to return all the items. They don't deserve my money. Horrible customer service! No number to call! Also once I returned the items, they only refunded my for 2 of my items! I then had to email them to get them to give me MY money. I wasted my time waiting for my order and also wasted my money paying for shipping, duty fees, and to return the items. Oh yeah, I bought theses items as a birthday gift to myself. Choosing to buy items for them was the worst decision ever. NEVER AGAIN!