Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We're Mint & Lily, and we design every piece of our jewelry with love right here in San Francisco, California. Our mission is to create beautiful, personalized pieces that inspire confidence, celebrate individuality, and serve as daily reminders of inner strength. Each design is crafted with care to be as meaningful as it is timeless—made to be worn, loved, and cherished every day.
Mint & Lily has a rating of 4.3 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mint & Lily most frequently mention customer service, gift card and great quality. Mint & Lily ranks 3rd among Personalized Jewelry sites.
We monitor reviews for authenticity
I ordered my bracelet as a gift for a friend and received it 4 days later.
I love it! I can't wait to give it to my daughter!
Found the perfect gift for my stepdaughter as a personal wedding gift! I chose expedited shipping as I waited a bit too long. I received it in 3 days and I love it! Highly recommend this company!
Delivery took much longer than expected. Product is nice though.
Easy to order and apply promo code. I was very pleased with the verification of the delivery address. Also the shipping time. The service I have recipes was perfect.
Ordered May 3rd, with expedited shipping extra charge. Write to them on the 5th, 6th, 7th, 8t, 10th 11th and always the same reply from a "Gerald"... "I'm very sorry... your order had been processed"... I opened a case with PayPal and I'll escalate this in all possible forums... Scam and money theft... Paid almost $100 and I'll not be ok until I get it back.
Hope this alert everyone looking for a safe purchasing, this Mint and Lily isn't what you're looking... buy only from trusted sources.
Answer: Use social media to out their poor behavior every day on their ads. I posted their BBB rating and got my refund immediately that I had been fighting for for 6 weeks
Answer: You can only communicate through email. No phone number that I could locate. I takes a little under two weeks for the order to arrive. It says they give refunds, but it turns out they only give partial refunds. So that turned out to be a lie.

