Mint & LilyReviews 381

I was excited to find two personalized necklaces for my girls for Christmas at mint & lily, I placed my order on 11/28 and was charged on that same day. Much to my surprise I received an email on 12/24, a month after being charged, that my order is delayed. I understand that there are supply issues, that we are in a pandemic, that there are unforseen circumstances, but I feel as if they could have let me know before Christmas Eve that my items would not be arriving. I had no time to replace these items. When I wrote back on 12.24 with my concern it then took 2 weeks for a response (1/7) and the reply was simply to provide me with the tracking number and to say it arrived and if I didn't receive it check with a neighbor. I don't need to be schooled on how to get my mail. What I would have liked was an acknowledgement that - yeah we should have let you know earlier that it wouldn't be arriving and not Christmas Eve, we should have replied earlier than two weeks and we'll take this up with our response team. Or whatever internal quality control would be in order to provide better customer service. I'm fortunate that I can save these for my girls birthdays in Feb, but disappointed in the customer service. The necklaces are stainless steel and I hope they hold up over time. What I thought was the real kicker was when I was looking at their site online and saw - "Order In Stock Items with Next Day Air Shipping by Dec. 22nd for Christmas Delivery!" I had no idea if I ordered an 'in stock' item but this felt like false advertising to me. I just think they can do better!

Boxes were dirty and looked used; necklaces came tangled and seemed to be returns, the earrings I actually did receive were in a little baggie, really weird and disgusted me. Customer service was a joke. Automated messages, after sending numerous emails, someone finally replied asking for the same explains pics, and then when I replied back, the automated message again. I never did get back in touch with them and will not use this company again. Also, the jewelry looks super cheap.

After a month and a half and a dozen emails they never sent me the order. I still wanted it and they just stopped responding to emails. Garbage company. Ordered in November for Christmas and never got. Definitely wouldn't recommend to anyone.

I ordered a name necklace for my daughter for Christmas. The necklace states on website that it is 16 inches long with an option to extend to 18 inches. When measured with tape measure the shortes length is 18 1/2. Also chain not as advertised. I've written customer service per website with no response. No # to call. Very upset…. Don't buy from this company who does not care to respond to a customer

Tries to cancel order 10 minutes after placing and they won't respond. I've emailed several times and they have no contact number.

Hoping to get by Christmas but haven't even received shipping email. Ordered on Dec 8th - past the 7-10 business days.

I ordered 3 pieces on November 26th and was told 7-10 days on 2 of the pieces and 2 weeks on the other. Here we are at December 23rd and I have nothing. I have called to no answer or voice mail and sent 3 emails with nothing but an auto respond message. Where is customer service? They wasted no time securing the funds and continue to send out marketing and ads but no time to respond to current customers. Very disappointed, I understand these are difficult times but all I am really asking for is to have someone update me on the status of my order so I can tell the 3 people who's gifts those are "no Christmas gifts for you".

Save your money or take your money elsewhere. I ordered 3 necklaces on November 22nd and It is now December 23rd and no necklaces. I ordered these as a Christmas Gift and I sent at least 4 emails regarding my order. Not until my last email which was December 14th I was told there was a problem with my order and they would have to remake my necklaces and it would take another 7-15 days. Multiple times I asked if my order would be here by Christmas and multiple times I was given the run around.

I ordered 12/3. A label was created 12/16…tracking says awaiting item still today. I'm sure I won't have them for Christmas and that's extremely disappointing.

Don't buy from them! Spend a little bit extra and go somewhere else. Because at least from any other company you will receive your order. I still haven't received my order and it's been... 24 days mint&lily says they're not responsible for the delivery taking so long... And the customer service rep sound like a robot never addressing my issue just repeating himself. Patrick was rude and disconcerned. The package has been in Jamaica Queens for 10+ days. I live in CT I would have gladly drove the 2½hours to go pick it up myself of they offered. Instead of checking the tracking number every day feeling like I'm going bananas... Lies sneakyness

There items are beautiful but time frame to receive your items is HORRIBLE! Expect to wait weeks before receiving your order! The order will say shipped but then stay in Jamaica NY for weeks. When you email to inquire, they aren't able to help you! So if you plan on getting items from here as gifts, make sure you order weeks in advance! Not to mention that on my first order they forgot to send one of my items. When I emailed to complain, they admitted to their mistake but never offered a solution other than saying that they could reprocess it. I asked if it Would be possible to receive my order in about 2 1/2 weeks because it was meant as a birthday gift, they responded that they had no control over the time frame. You would think that being that the error was on their end, they would at least provide expedited shipping to ensure that I received my item on time…

Purchase at your own risk, shipping takes forever, they refuse to cancel an order long before it has shipped and good luck if the item isn't the right size because they also don't take returns. Basically you'd better be sure it'll be perfect for you or you'll just be throwing your money away.

I placed an order 3 weeks ago and my order still has yet to be shipped out. The tracking number shows the item was not received by usps. Very dissatisfied with the delay and poor customer service.

Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.

I ordered 2 custom name necklaces on September 3, which I have yet to receive. According to USPS track it says that the item is in Jamaica NY. It has never moved from there. After reading these reviews I fear I have just lost my money and have been scammed. I wish I had read this first. I have not received a response from customer service as to where or when my package will be delivered. I will update here if I ever receive my order….

The items were sent so late ( and I paid for expedited shipping) they were long after the event and they refused to speak to me on the phone, even after several requests. They are a complete sham.

I was so wrong to think this company is a cute little US made shop that really care about its customers. First, the quality is the same as the made in china items. Second, the customer service is so bad, basically it is what it is. Once order is place, money is received nothing can be done afterward. Third, literally took 3 weeks to receive 1 item from the order, the other items are unknown eta. They really don't care and can't cancel after money is in their pocket. They can offer future discount for more disappointment. No thanks!