Mint & LilyReviews 382

I ordered a necklace about two weeks before Christmas and paid rushed shipping. I saw that the tracking label was created but hadn't arrived to the courier facility. I requested a refund and to cancel the order as it was not even here by New Year's Day. They waited until they took it to the courier(4 days later) before refusing to cancel my order or refund my money. A huge mistake using them. Never again!

I ordered a ring and a necklace - the site says "Designed and Shipped from the US" and the delivery date was set end of Dec. 22: I still have not received them. The tracking shows both were shipped from China! The tracking site is a Chinese service provider with awful tracking system. What's even worse is the customer service: seems as if the emails are just some bots sending pre-prepared templates without reading the context!

They shipped my product late and to the wrong address. The post office contacted me and told me they have the wrong address when scanned but correct address written. Well the package went with the scan that MINT AND LILY printed. How can one company be so completely filled with morons. If you wrote the correct address how did you not catch the wrong scan and via Vera's prior to shipping? Is there any sort of quality control? Is this even a real company? Morons!

They will never ship your product and there is NO way to contact anyone. They don't respond to email or answer the phone. FedEx also confirmed that the package has never been sent to them even though they will give you a FedEx tracking number.

Picture in personalized bracelet's charm is 1/8" - resulting in a gray/black dot. If your pet or loved one resembles a gray/black dot, then go ahead and order it. Other wise. Save the $30!

I made a purchase through mint and lily and revived no confirmation or order number. They charged my card and after weeks of waiting I contacted them about my purchase. They said they had no record of my purchase associated with the name or email I used. They asked for proof from my bank that they charged my card. When I gave it to them they said they'd try to look into it and didn't do anything further. Had to go through my bank to get my money back.

Do not buy from here- you will never receive your order! When the order gets past its estimated time they just give another date- order still not shipped! SCAM!

I provided the attached review to Mint & Lily about my purchase of the Quill name necklace and they did not publish it. I presume that is how they retain their 5 star rating!
Aggravating purchase! Mint & Lily communicated delays in starting the order and I requested to cancel since it would arrive too late for my needed gift. Surprisingly, they refused even though the order was not started. They went ahead and made the necklace. After I received notice the order was complete and shipped, it took another 10 days to arrive. After I received the necklace no longer useful for my gift, the biggest surprise is the necklace itself. The letters in the name Alex look like Aex. This purchase caused me nothing but aggravation and wasted money, so proceed with caution if you are considering placing an order.

You get what you pay for. My husband thought he could get something cute AND cheap - he was only half right. The earrings he bought lost a stone the first time I wore them. He went back and forth with customer service and they ultimately said there's nothing they could do. They also wouldn't let me leave a review on their website because it'd been more than a week or something since purchase - my husband bought these as a gift so I didn't get them right away.
Overall - a shady company with shoddy product.

I ordered the necklace that allowed for two names on it, the circles that connect. The chain itself is cheap! It will not hold up, also the metal that was used will surely turn your neck green. The names are printed on it so lightly that you can hardly read them!

I got a double name ring and unfortunately it broke. Support said I can buy it again with a 30% discount. Seems like cheap materials and poor customer service.

My son (35) died 12. 16. 19 and so I wanted to find some beautiful, meaningful jewelry for my daughter and myself. I found the perfect necklace and bracelets for us. I also bought my little granddaughter a necklace with her name and flower. Also, a personalized bracelet for my best friend who has been told her cancer is back. You will love the sentiments and the quality of these gorgeous pieces. Plus, everything is packaged beautifully! Nice boxes that slide out so you can put your beautiful bracelet or necklace back until you are ready to wear again. (But, I wear mine every day since I've gotten them, so mine just stay in the box overnight. THANK YOU, MINT & LILY! LOVE that I found your wonderful company!

I ordered a pair of earrings for a gift well before I left town. I kept emailing regarding an update because it was getting close to their e. T. a and no shipping info was available. After a week of me seeking them out they tell me my order was skipped. I asked for a refund seeing as how they weren't even made yet and they refused. Mind you they're not even made yet. They insist I continue to wait. This is absolutely Ridiculous and horrible customer service. I strongly suggest looking else where for jewelry.

I purchased 2 sets of custom earrings one pair for my daughter and other for myself. While my daughter earrings was perfect but my earrings the post was not put in the same spot on both earrings which made one of my earrings backwards. The post should have been in the middle. Smh They also took over a month to be delivered. But other then that they was nice.

Ordered a necklace for Valentines in January just to be sure it would make it.
Well it didn't ship out until well after Valentine's Day
They didn't even bother to give me a credit on shipping just a discount on my next order
Yea right! I would never order from this company again

I purchased two bracelets for my daughters. They never came and when I asked for a refund the company kept telling me to be patient. I never received the bracelets or money. Don't be scammed like me, shop smart.

Beautiful Photo Bracelet!
Just what I Expected
Very Fast Shipping
Will Purchase From this Retailer Again.
Excited to Wear it!

I ordered 2 months ago, haven't received order. 3 weeks in, I contacted them via email, about my order, mind you they never bothered to contact/update me. At this time I was told that because of staff& supply shortages, they couldn't specify when I would get the order. I requested a refund, and immediately, same email, was told that that they can't refund personalized items. The order has not been made, and I do not want it anymore. They refuse to refund me, although 2 months later, I still do not have the order, and they are still emailing me the same lie, about it already being made. They're obviously stalling. This company customer service practices are horrible, and from what I've read, their product is very cheap quality, and over charged. I will continue to fight for my refund.

I had no response across 8 weeks, only automated responses saying they were behind due to COVID -- which is a valid excuse for a short period (5 days for CDC recommendations) -- but they never sent a personal update or response. Finally, I sent a fourth email at the beginning of week 8 saying I needed my order fulfilled or refunded by 5pm or I would report fraud to my credit card and report them to the BBB and they wrote back almost immediately with a cancelation, but no reasoning.

Clearly they are not only understaffed due to COVID, but in general -- or other bigger problems are going on.

Think twice before ordering here. Zero customer service. Look elsewhere! If you ever get through and contact them with an error in your order — they will not rectify,