Mint & LilyReviews 382

I received a damaged necklace. I just wanted a replacement and despite telling me they will send a new one, I still have not received a new necklace or a refund and it's been over a month. Worst customer service!

I placed an order for 3 necklaces for my granddaughters on 12/10/23. The website said they would be delivered between 12/19 and 12/24/23. It is now 1/24/24 and I am still waiting for my order. Because it contained one customized item they would not let me cancel the order. This is one of the worst on-lone transactions. The Today Show should vet the companies they promote.

Worst customer service ever. I ordered a personalized bracelet and there was a problem with it. I wrote to customer service and at first their response was quick. I was told I would get a credit. I never recieved the credit and emailed them numerous times to follow up. No response, no credit at all. Go elsewhere because if you have a problem don't count on them helping you.

My son is a nice young man. He's a teenager, and he purchased me a gift from mint and Lily. We waited a month for the package to arrive. We finally got a delivery notification, although no package was delivered at all. Mint and Lily are scammers and they have terrible customer service. Trying to get in touch with a customer. Service agent is nearly impossible. I would not recommend they are terrible. They are scammers.

Product: Not pure 925 silver, causes rash and irritation. Service: Won't refund, won't give store credit. Ghost after a few emails.

Ordered a ring for my wife for Xmas. Ring came in and within hours began giving her rash and irritation. I thought it might be residue from manufacturing, so I scrubbed with soap/hot water and let it soak. Next day, different finger, same results. Now, she has other silver jewelry and doesn't have this issue, so clearly their cutting their product. Reach out to customer service...denied the refund because of "custom" job. Ghosted me on store credit. So, where does it leave us? $100 in the hole. And a bad Xmas gift.

Ordered picture bracelet with my dead mother and daughter. I emailed them to say I couldn't see my mother and I'd return asap. They emailed me one week later to say to look closer. Like WTF. Another week later I get follow up email that their not doing a return. I asked to swap a picture of just my DEAD mother so she the main person in focus. I got NO response for two weeks. What a crappy follow up. I will NOT recommend to a friend.!

I ordered this necklace and when I received it it is a beautiful piece. Unfortunately it's too small for me. I emailed them they said that they would make it up and I have yet to get a response email I sent the necklace back by UPS and I keep sending emails and I'm being ignored and I just feel that is not the best practice for a business who wants to have repeat, and new customers I raved to my coworkers and families about this business and now I get the pleasure of telling them that they do not provide good customer service like I thought they were every new person is a potential business who could refer many more people for future business so I am not happy with the service. They can the necklace that I returned and obviously they need the money so I'm sure I'm not getting a refund so merry Christmas to you. Buyer beware. Customer service goes along way because people have choices and obviously and unfortunately I made the wrong decision dealing with this company. It's the principal.

Ebsite promised items before…
Website promised items before Christmas. Still waiting. Company isn't responding. They have taken my money yet no product. It shows a usps number but usps days they have no record of it. I've asked for a refund and still no response. They respond on Facebook and say DM them yet they still don't respond. I going to report them to BBB and other agencies for unlawful business practices. They're stealing peoples money and not delivering.

I would rate this company 0 stars if that was an option. I ordered a necklace in late November and my delivery date was expected to be between December 11th - 16th. I got an email that my order had shipped, but the tracking information was never updated and the necklace didn't arrive. It was only after reaching out to customer service that I got ANOTHER notification that it had shipped. The necklace eventually arrived but at this point, I'd asked for a refund. I have now reached out three times and a refund has not been issued and the customer service rep, Gina, has been ignoring me. Don't waste your money on this company!

I ordered a necklace and a pair of earrings. Earrings were three weeks delayed past the due date, and I still have not received the necklace. They do not respond to emails and there is no phone number to talk to a human.

No customer service to respond to a shipping issue. They have taken my money but not filled order and are unreachable. Beware!

I ordered 2 separate orders from M&L. One I have yet to receive the remainder of from the beginning of December and what was received was damaged and the second order was name rings that you need a microscope to read.
I email their customer service immediately and the responded within a couple of hours.
They asked how I'd like to resolve it. That was a week ago. I responded w 6 separate emails and no one has yet to respond. Also I still am missing 3 items from my original order.

They sent me the wrong necklace. Since they don't have a customer service phone number, I contacted them at first by email. They asked for same info over and over and promised a replacement by Christmas, then they ghosted me. I contacted by FB, Instagram and Twitter, and they promised action at first, but they never followed through with a tracking number and replacement. Now they are ghosting me on those platforms too. I see they have an "F" rating with the Better Business Bureau. Just wanted people to know so they don't make the same mistake.

How do you spell Grinch- M*i*n*t* & * L*i*l*y… Can't wait to tell our 3 nieces that those necklaces they wanted so badly for Christmas will not be what they get even though the order was placed Dec 8th and I continue to receive last minute shopping ideas from them they couldn't manage to fulfill this order. After reaching out to them repeatedly I heard from them 2 times "promising to make it right and apologizing for the inconvenience" they then went silent… no phone number to speak to a rep - just email which they choose not to answer. If I could give them zero or negative stars I would. Gina Thomas their "Customer Happiness Manager" is failing to do her job! Having ordered from them before (although it wasn't Christmas time with their "increased order volume " which is clearly problematic) I will not be a customer after this and would NOT recommend them to anyone.

I received my order in a damaged box and my necklace was all messed up as well. When I contacted customer service, they immediately responded but when I emailed them back, I didn't hear from them at all and they completely ghosted me. After multiple emails to them, they finally responded but then when I responded again with my request to resolve the issue, they ignored me again and still haven't resolved my issue. I don't recommend this company at all!

Do not purchase from this company...orders made on 11/28/2023 have still not arrived on 12/20/2023, well after the promised shipping date. You cannot reach a live person, and responses to information are general, at best. See BBB and reviews before you order.

I ordered 2 personalized gold plated thin band rings in size 8. They are closer to a six and the color is brassy and much darker than my other gold rings. Contacted customer service; very apologetic, offered to replace or offer credit. I asked for the credit, and asked how to return the original items. No contact with them since despite 2 additional follow up emails from me.

Put in order, two weeks later still nothing. I contacted customer service via email, their only option, and no response. Tried a second time, still nothing. Buyer BEWARE. I will not place a new order.

I paid $90 for a name ring, and after two hours of wearing it broke in half it is cheaply made, and nothing but junk