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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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Hola buenas Tardes.
Quiero agradecer a "Miniinthebox"; por todas las atenciones brindadas, ya que mi producto llego en muy buenas condiciones. El trato con ellos siempre fue muy amable y cordial. En todo momento estaban al pendiente de mi paquete.
Es el sitio idea para comprar y adquiri productos de calidad y a precios muy accesibles. Lo recomiendo apliamente y seguire comprando. Muchas gracias.
A great site for purchasing inexpensive, quality products. I truly recommend it to all friends, family and acquaintances.
Items are always as described and disputes are handled amicably. Delivery on time. I would recommend this app to a friend
Gracias a Miniinthebox logré comprar artículos súper baratos sin necesidad de ir a la tienda de mi casa y donde pagaría el doble. Me siento muy satisfecha con el producto y el servicio. Si tu quieres comprar artículos baratos y que llegué el producto estás en el lugar correcto. Ahora voy a ordenar más!
The site offers several products, with great price, impeccable communication and 100% guarantee. I already bought several products and all arrived right and well packaged. The custom accessories are the best in my opinion.
Sempre compro no MiniInTheBox meus produtos, nunca tive problemas! Os produtos chegam bem embalados e sempre com qualidade. Ainda disponibilizam recompensas para gastar no site. Muito bom
I can recommend universal cover for car seats made of high quality material. Can be used for BMW X3 cars, year of production 2007.
Tres bon site marchand, large choix de produits.
Rapport qualité / prix imbattable.
Service client disponible et à l'écoute pour toutes informations.
Livraison rapide et soigné.
Recommande vivement.
Eu recomendo MiniInTheBox porque sempre encontro no site produtos de ótima qualidade, sem similar no Brasil. Então, todas as compras são esperadas com ansiedade. Embora a distância faça as encomendas demorarem a chegar, o sistema é muito bom com frete grátis e bons preços dos produtos. Pode confiar.
Je recommande ce site a tous. Delais de livraison très bon, toujours bien emballés mes articles arrivent toujours dans des colis bien protégés en exellent etat. Vous pouvez commander en toute confiance
MiniInTheBox is awesome. Good ítems, incredible prices. This is my 3rd year buying in this store. No complains. Good client service and communication. Excellent products, good quality for the prices and very useful items. I recommend it. Thanks MITB.
Hola,
Mi experiencia con ellos fue malisima, el paquete se envio via postal acelarado y nunca llego a su destino.
Al consultar se me indico que "estaba irremediablemente perdido" y a que a menos que estuviera asegurado no se podia hacer nada.
Eviten realizar la compra en esta tienda, a mi me estafaron y publico este comentario para evitar que a otros les suceda.
Saludos,
Bryan
I might have been to quick to complain and write a very negative review. Probably I became too worried after i had seen so many people complaining for items not being delivered.
Finally my order was delivered 30 days after order day.
Not sure if things got better after I officially complained or simply all deliveries take indeed too long to be delivered.
My initial review: I don't really understand why google search brings them as first result when looking for e.g. mobile phone cases. They are scam. They keep finding ridiculous reasons to say the delivery is delayed.
EDIT: I might have been to quick to complain and write a very negative review. Probably I became too worried after i had seen so many people complaining for items not being delivered.
Finally my order was delivered 30 days after order day.
Not sure if things got better after I officially complained or simply all deliveries take indeed too long to be delivered.
Miniinthebox is maxi in your life!
Really, this is very good company, with good prices and products
Very comfortable and easy to get things you need, i like shopping on this site
The best company
For buying cheap products with good quality
Thank you
I love using Mini In The Box. The selections are numerous and well detailed. I trust this company they always come through with quality, fast delivery, prices, and service.
I highly advise AVOID MiniInTheBox and LightInTheBox, They are SCAM. Ordered "one plus two original flip cover with auto sleep item to India with Express delivery. Order number is ************** But they sent flip cover for one plus five mobile. That also not related with description what they mentioned in the product details., But I Opened a ticket to discuss this with seller, all i got in return is automated response and resolved status on a ticket. SCAM! Do not trust them, they are frauds. I highly suggest not to waste your time and money, order from somewhere else. Totally cheating.
Dear Senthil,
This is supervisor Fabio.
I am truly sorry for this problem. I apologize for the fact that the supplier sent a wrong model. We'll take full responsibility please don't worry.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18132226
Thank you very much.
My initial review was less than favourable due to a poor response by one of their customer representatives when I complained about their poorly highlighted import duties, but I have since been contacted again by a much more helpful individual who has refunded these duties. The products themselves are quite decent and so far have lasted well, and a good range of watch straps are available.
Dear customer, this is supervisor from Mininthebox.
Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
We are sorry that Hazem didn't offer help, but please don't worry, after view your case, I had conducted ticket ID=17949619# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Estimado Bryan,
Este es el supervisor de MiniInthebox.
Lo siento por la incomodidad. Tenga en cuenta que los resultados de su paquete se entregan: https://tools.usps.com/go/TrackConfirmAction?tLabels=9274890204310805903923
Sin embargo, dado que no ha recibido, nuestro gerente de logística se está comunicando con el operador para investigar el problema. Entonces ofreceremos una solución válida para su caso, por favor no se preocupe.
Me gustaría ayudar y he presentado este boleto para usted. ¿Podría hacer un seguimiento? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18535844
Muchas gracias.