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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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I highly advise AVOID MiniInTheBox and LightInTheBox, they are scam. Ordered an item to Denmark with Express delivery (12 eur - more than the item costs), it stated 4-8 days and 24 hours processing, 4 days passed and I get the message from FedEx (express option) that I will get an item in 16 days, double the time I PAID for. Opened a ticket to discuss this with seller, all i got in return is automated response and resolved status on a ticket. SCAM! What is worse now it shows that delivery is 4-5 days with 80% of price what I paid for the delivery. Do not trust them, they are frauds. I highly suggest not to waste your time and money, order from somewhere else.
Horrible customer support as they closes the issue automatically and to raise new ticket need to furnish the ordered goods snapshot each and every time. None of the chosen products available as show caused on their portal. No refund given and customer never contacted on the delay or in convenience. Never prefer them to buy any thing again.
This is Customer Service Supervisor from Lightinthebox. I've checked and I am afraid that you got some misunderstandings with us.
We received your return package on 2017-10-31 and arranged a replacement on the same day. While on day later, we found the replacement product you request was out of stock. So we contacted you again in Ticket 16585447 and asked whether you like to pick a similar product as replacement or a refund. We are looking forward to hearing from you but did not hear from you.
Then we received another contact ticket from you later. Since we could provide the replacements as you requested, we issued full refund INR 1355. 32 for you on 2018-02-06. We feel sorry that you have not received it.
I had conducted new Ticket ID =17853554 in our ticket center and will help you check the refund status. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
A lousy company. Do not buy there, and if you do, do not pay in advance.
I bought some electronics for 61.50 euro, expedite shipping(3-8 days) and paid with card over the internet.
A month later, the package arrives and I'm told I can take it only if I pay 105 euro more for custom taxes. Being that the package is valued in 40 euro(25 for shipping), I refuse.
When I requested a refund, Miniinthebox tells me it is my problem and they did everything to perfection(mind you, shipping time, customer service, etc).
Dear Customer
Below is the tracking link of your package from UPS, it shows all the tracking info regards of your package:
https://www.ups.com/WebTracking/processInputRequest?Requester=NES&tracknum=1Z3Y97870491265600
From the tracking info from UPS official website, it is stated clearly as
1) As requested by the receiver, we'll hold the package, and contact them for instruction before submitting for clearance. / Your package was released by the clearing agency.
2) The receiver must pay the duties or taxes due on the package.
3)The receiver does not want the product and refused the delivery. / We'll contact the sender or receiver about this delivery.
4)The receiver does not want the product and refused the delivery. - (Label)
And after checking, you choose not to pay VAT duty insurance once you checkout, the duty fee was fully noted on checkout page and we are unable to cover duty fee if it is occurred to the package with out duty insurance.
We provide Duty & Tax Insurance service for any purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new "Ask about customs duties" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged.
Please note that we will not refund any tax fee if you haven't purchased the Insurance for Duty & Tax for this order.
But still we had replied you in ticket # 17841881 with a suitable solution for you.
Hi my issue was resolved shortly after I posted my review so I would like to say that although the delivery is to say the least is terrible and the customer service via their ticket system erratic and evasive. Flora who handled my complaint on site jabber has been amazing and the service received from her first class. So to be fair you will eventually get your product or a refund so the risk to shopping on mini in the box is limited to wasting time with tickets and long delivery times which is frustrating but not a scam.
I cannot change my rating as I believe that the shopper in good faith pays for a product and a service and such should recieve what is promised. A challenge to mini in the box
Promise realistic delivery times and offer either - an immediate full refund or a substantial no strings attached discount on the next purchase if delivery dates are not met.
Dear customer, this is Supervisor from Miniinthebox.
We are really sorry for all inconveniences caused. Thank you very much for fair review, we are always trying our best to improve our service, hope we can serve you better next time.
Our company really treasure every our client, so if there is any problem or suggestion, please do not hesitate to contact us, we will take full responsibility of all your orders. Thank you very much for understanding and support.
Have a nice day.
I have had similar experience to some of the reviews above. Placed an order 19th dec express 3-4 day delivery and am still waiting. I have submitted a million tickets. The response more often than not completely ignores what I have asked. They refuse to refund so I am not sure what the shipping insurance is for and the item untraceable on the site. In my experience the site is hit and miss. Sometimes the delivery is fast but when its bad its really bad and the support that you get is horrible, rude and evasive. So my biggest problem with Mini in the Box is their customer service
I get that delivery from China will be slow. But when they say they'll send it with tracking, they don't tell you that it's not INTERNATIONAL tracking. So, you can track your package right to the Chinese distribution center, then once it leaves the country? Her I am, 2 months later... A review of my order also indicates that they've changed the shipping method from "Postal-tracking (11-14 days)" to "Postal-tracking (3-4 days)"... This is 54 days after the order, mind you. Most credit-card companies require a transaction dispute to be filed within 30 days of it appearing on an credit card statement. So, I think there's a strategy in place to make potential customers wait more than 60 days for their item. After that point, there's nothing you can do about it. I doubt I'll ever see the item.
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
Firstly, I apologize for the confusion brought by the changed shipping time. I regret to tell you it is a system bug. The correct shipping time for "Postal Service with Tracking" is still 11-14 business days. Our I. T. Department will fix this bug as soon as possible. I appreciate your kind understanding.
Furthermore, I am really sorry that your package was delayed due to the busy schedule. We promise to take full responsibility of our problem.
After checking, your package has arrived at your local Post Office. Online update tracking information: [2018-01-19 08:50 CANADA, 【CANADA】 Departed from local distribution center]
The parcel delivery might be delayed due to the busy schedule from post office. We have asked our logistics department to check the package. We will also ask for a Local Inquiry Number from the shipping carrier, which can help you find the package at the post office. Please don't be worried.
I had conducted new Ticket ID =17699240 in our ticket center to follow up your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Their customer services have been great. Although there were a few problems and difficulty with the delivery services during this moment, but their people have been very responsible and helpful. They have also taken care of the matter quickly.
I am glad that they offer solution as soon as possible. No business is perfect anyways. I would rate 5 stars for the staff's efficiency, responsibility, and kindness.
Would definitely buy from MiniInTheBox again
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I am really sorry that your package was delayed due to the busy holiday season. I sincerely apologize for all the inconvenience caused. We will take full responsibility of this problem.
I had conducted new Ticket ID =17653303 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I placed a order in November 2017 and still have not received it. I have requested a refund and have just been told the package is on its way. Firstly it was 30 to 40 day delivery then it became 60 day delivery. Now they just say it on it's way and I am not getting a refund
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I sincerely apologize for the shipping delay and all the inconveniences caused. Please be advised that we have asked our logistic department to check your package. Normally we would provide you solutions after we get a checking result.
However, I truly value you as our customer and really want to help you resolve the problem in a quickly manner. So I will not keep you waiting any longer and apply for a full refund for you at once.
I also had conducted new Ticket ID =17606821 in our ticket center to contact you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The store informed of shipment on January 11,2018 and promised delivery in 18 business days. Today is February 12, item not delivered. An attempt to inquire triggered a note from them that delivery takes 38 days.
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I sincerely apologize for the shipping delay and all the inconvenience caused to you. We'll take full responsibility of our problem. Please don't be worried.
I had conducted new Ticket ID =17599340 in our ticket center and provide new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I placed an order and paid for insurance with MiniInTheBox on Nov. 1,2017. It is now Feb. 2,2018 and I have never received the order. I have reported the problem, they have opened three different tickets and then closed them without resolving the problem and will not return my money. I personally feel they are a scam. Every time I contact them, they send the same canned response, open a "ticket", but do nothing to find the package or refund my money. After 90 days it is obvious the package is not coming, but they refuse to refund my money.
Dear customer, this is supervisor from Miniinthebox. I'm glad to help.
We are sorry for all the inconveniences. Your order was shipped out via untraceable shipping service, so there is no any tracking information about the order. We will contact the carrier company for more information.
Please don't worry, if there is any problem with your orders, we will take full responsibility for that.
In order to keep in touch with you, I had conducted ticket ID=17506720# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered my product in November for a christmas present. I have emailed several amounts of tickets and then they keep extending the amount of time. You get emails from people who dont speak english and just copy and past the same damn things. It was 20-30 days. Then 40 days. And then 60 days. I asked for a refund and they told me that it would take up to 3 months because they need to get the product back.
This company should be black listed and never be able to sell. They take your money and never return. I suggest to everyone else to also file with your bank fraudulent charges as that is what i am now doing.
Dear customer, this is supervisor from Miniinthebox. I'm glad to help.
We are sorry that you have not received your order, which was shipped via free China post and doesn't provide tracking service. During holidays season many orders were delayed in transit, but most of them had been delivered to clients. We will file a compliant to the carrier company to search it for you. Please don't worry, if there is any problem with it, we will take full responsibility for the order.
As you are valued customer for us, I had conducted ticket ID=17424078# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Your company needs to be taken off the selling sites. I have waited for my small parcel since December the 7th! All you do is send excuses.
Dear customer, this is Supervisor from Lightinthebox.We are sorry that you have not received the order, during holidays season many orders were delayed in transit, but most of them had been delivered in this month. It's really strange that there is no updates of your order. We will file a compliant to the carrier company for you. Please don't worry, if there is any problem or question, we will take full responsibility for that.
In order to keep in touch with you, I had conducted ticket ID=17352760# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
You may never receive the product you purchased. When submitting a resolution ticket, they keep extending the amount of time. At first the reply was "it can take 20-30 days." When that did not happen, I was assured it would arrive "no later than 40 days" and given an exact date. After 40 days, they are now saying, "so you still have great possibilities to receive it within 60 days."
This company appears to be a scam, and they appear to keep extending the delivery date until you either give up or forget. They will not refund your purchase price.
This is Customer Service Supervisor from MiniInTheBox. I sincerely apologize for the shipping delay and all the inconveniences it may have caused to you.
The package is still in the transit to you. Please kindly note that all shipping companies are overloaded by packages due to the busy holiday season, so the shipping time will be extended.
However, I can fully understand your concern and disappointment. In order to meet your satisfaction, i had conducted new Ticket ID =17149202 in our ticket center and provide a Better solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Track number dosent exist from a month they dont want to help its the last time ordering from them they scam people and give a fake track number
Do not buy from them
STILL WAITING FOR SOME OF MY ORDERS! It's such a sad thing to have to look your grandson in the eyes and tell him that you're STILL WAITING for his Christmas present to be delivered! They email a supposed link to some tracking info, but when you attempt it, it just gives you a page that says there is NO INFO FROM THAT SELLER! And so I wait, but Christmas has passed. And my grandson looks at me like he was only an "AFTER THOUGHT". I wish these "fly by night" businesses had to endure the pain they thoughtlessly inflict on others!
This is Customer Service Supervisor from miniinthebox. I am glad to help.
After reviewing your order, I found out, that your package is not delayed. The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link.
http://www.miniinthebox.com/knowledge-base/c1170/a2121.html
The estimated delivery date is 2018-01-07. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit.
After review your case, I had conducted ticket ID=17090737# in our ticket center and provide a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I did my payment twice my order was still not placed i dont know if my money is lost i will never enter this site ever in my life horibble experience...
Dear customer, this is Customer Service Supervisor from miniinthebox. I am glad to help.
Please note that usually we use ticket center to keep in touch with our client, we have not received any message from you, so we don't know the payment has been charged twice and there is payment issue with your order.
We really have not received the payment. But please don't worry, I will help you solve the problem, please trust me that you will not loss anything here.
In order to keep in touch with you, I had conducted ticket ID=17046420# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
If I could rate this a big fat zero, I would. I wished I had checked out reviews before ordering anything from this site. Worst experience ever! I ordered an item on Dec. 9th. It shipped on Dec. 10th. I paid 11 for it to be shipped expedited express so I would receive it in time for Xmas. This should have taken 7 days max to arrive at my door according to the information on the site. I should have received it on Dec. 18th at the very latest. I called FedEx today to see what the problem is. They told me that the company did not ship my item expedited express, eventhough I paid for that service and that I won't receive my item til after Xmas. What's happened to my 11? I sent a message to the company explaining the situation and was told that I will receive the item within 10 days. That is not much good to me when I needed it for a Xmas gift. They never replied to why they didn't send my item expedited express. I sent another message asking why not and have received no reply. I doubt I will get a reply or my money back. I will never use this site again and would recommend everyone to stay as far away as possible. Awful company, awful customer service, awful experience!
Dear customer, this is Customer Service Supervisor from miniinthebox. I am glad to help.
After view your case I have checked the order, which was shipped out on 2017-12-10 via MalaysiaFedEx IE. The shipping method is Expedited, there is no problem with it! But we are sorry for that the order was failed to be delivered to you at scheduled time! As it it's really a busy time for the worldwide carrier, there is a little delay in transit. We will file a complaint to the carrier company for you.
But I am glad to inform you that the order has arrived at your country, please check the last tracking information follow link: https://t.17track.net/ru?nums=788847199360&fc=100003 The order has arrived at London on 21st December. So it should be delivered to you soon.
In order to keep in touch with you, I had conducted ticket ID=17046232# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Não recebi meu último pedido ainda, já faz três meses. O site é seguro, porém está com atraso. Gostaria de poder contar com o pedido ainda este mês.
Prezado Shirley R. Não se preocupe, entraremos em contato com o transportador para acelerar seu pacote. Sinceramente, MiniInTheBox
I ordered a lenses & cover from this site I made the payment but Idk why the site still shows that my payments are pending Nd the money has already deducted from my bank account
This is Customer Service Supervisor from miniinthebox. I am glad to help. After review your case, I had conducted ticket ID=16708360# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ho acquistato diversi articoli su questo sito, i prezzi sono ottimi, la qualità discreta, bisogna saper scegliere bene in mezzo all'enorme quantità di oggetti. I pacchi arrivano dopo circa un mese e, specie se sono piccoli, solitamente non vengono bloccati alla dogana. I venditori sono sempre stati disponibili alla risoluzione dei problemi verificatisi.
I bought a phone case for my iPhone 8 on 27/9,2017 and when checked out they said the delivery time will be between 10-20 days. But until today in November 10, I still didn't get my case delivered. I wrote letter a few times to their customer service and what they said to me was wait wait and wait. Today they told me that I have to wait for another 60 days and they will not help me with anything until then. Please don't buy anything there unless you want to have a bad shopping experience.
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16652417 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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Dear customer, this is supervisor from Miniinthebox, I am glad to help.
Your order was shipped out from our warehouse on 19th March via MalaysiaFedEx IE, which usually takes 4-8 business days (which is 8-12 natural days) to complete the delivery. So the order should be delivered to you no later than 1st April.
You may track the order follow link: https://t.17track.net/en#nums=780135670897&fc=100003
So the order is still in normal transit, there is no delay. After view your case, I had conducted ticket ID=17898992# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.