MiniInTheBoxReviews 2,349

I bought a metal watch strap for my new watch. Paid for 2-4 day express shipping. Takes over a week to receive my product and it showed up without the pins to put it in my watch. No way of calling them to resolve issue and after I put in a ticket they claim it's for wrong thing because already received package and it is now return or exchange departments issue. No way to contact that department.

Edit: Was contacted by the customer service department. They gave me a full refund and still sent me a replacement of my product. Still took some time to receive it but Betty was very helpful.

I ordered. A watch in 30th Oct. 17, by the time of purchase it shows shipping time 4-6 Days and they charges the shipping amt as well. To my surprise, when i checked the tracking it shows out for the next station from last four days, I opened a ticket but its not registering to the site its deleted automatically. Then I tried Q&A section I asked about the my product delivery, and to my surprise they deleted my question about delivary time n status.

THIS WAS A TERRIBLE PURCHASE. DO NOT BUY FROM MINIINTHEBOX.
Firstly, I payed $13 for a phone case and $19 for 5 days shippping. It got here but it was THE WRONG COLOR.
When I made a claim for the exchange, they said that if I send it back, I could get a refund for $13 or I could keep it and get $3.5 to spend in their shop. I made another claim and I didn't hear back from them so I sent a message to the supervisor.
I decided to try the case anyway and realised it actually DOES NOT FULLY FIT see images and that the screen is BLUE see images... honestly, you think I buy a $1000 to have your awful BLUE SCREEN ON TOP?!?!?
I want a refund of my money in my bank account. You are a rip off.

This is the ultimate protection for my Huawei P9. I choose a red version. The body is strong like a Transformer, metal, firm frame, thick rubber protection inside, hardened glass, good finish of paint, closed charger insert, closable earphone plughole... everything is secure.
The size is too big to keep the phone in my trousers pocket but I don't like that anyway but it fits in my inside coat pocket. Happy purchase, especially if you want to keep your phone 'clean'!

The only remark I have is that delivery takes some extra days but that's what I knew already... within 10 days from order to delivery. No worries

If I could give miniinthebox.com a negative rating, I would. The worst experience I've ever had. Completely incompetent. These folks are horrible! I made the mistake of ordering from them 15 Sept 2017 and requested (and paid for Express Expedited shipping (2-3 days, and $12) So processing took 5 days, so I should have received my order by 22 September 2017. Instead it arrived the same day i received a message from miniinthebox.com telling me my order would arrive in 7-10 days due to a hold up in customers, the item arrived at 8:30pm on 28 September 2017. Thus began my marathon to get my money refunded. After two or three messages to customer service/contact a Supervisor, I finally got them to agree to refund the entire amount of my order including shipping. That was 29 September 2017. It's now 13 October 2017 and their last gambit was telling me that their attempt to refund the money to the credit card I used had failed. Oh, I had to send them a request for funds via Paypal. And I am supposed to get my money in 3-4 days. So I'll send them requests daily until I get my money. They are horrible! Don't do business with them!
I just discovered that miniinthebox.com has sent me a message here (at Trustpolit and not miniinthebox.com) saying they paid my refund and that I didn't pay them via paypal. Which is absolutely true. I was instructed by Carla in customer service to submit a bill via paypal because when they tried to credit the credit card I used it failed, so I was given explicit instructions to use paypal which I did. Now they're claiming to have paid the refund and attempting to cast doubt on my assertions. Every word I've said about miniinthebox.com is undeniably true. I placed the order a month ago and it still haven't been resolved.

... so, after 10 working days I finally got my cases. More than happy that I received what I ordered: good size and quality. Now, to be honest, I'm more than happy that sitejabber can be something Miniinthebox guys are very sensitive. So, the things were like this: the first supervisor answering to me was Leonora, proposing instead some rebates to a new purchase to refund the shipping. After that, they changed the ticket number and assigned a new supervisor Leon to take care of my case and each day he replied to me saying not to worry cause he follows my problem and he proposed to me to refund the shipping I paid for 3 days delivery or to refund all the money and me, to return the items when I receive them. I accepted to receive the shipping amount I paid for nothing. It is impossible to receive from China in 3 days a package so take care, they continue to advertise the same lead time. I receive my shipping money after other 5 working days. A few words about Leon, the service customer supervisor: very nice guy - thank you Leon, committed to help and very interested to fix problems. But, Leon is an employee, with limited power in a system that needs upgrade on all areas: warehouse ( more than 3 days spent in Hong Kong), shipping carrier ( SF Express either did a good job for the money I paid - not enough for 3 days delivery, either did a very bad one taking the money and considering a free shipping, so 2 weeks delivery, and no update on it's tracking site so where is the package? Is lost? Is in the way?), Accountability department that delayed the shipping refund. So guys, I consider myself lucky to work with sitejabber and to sensitize in this way the customer service supervisors, to find Leon that offered to me even to refund all the money and cancel the order and who did a close follow even for shipping reimbursement, and to receive what I ordered, no error. But I had to "fight" to make this happen.

Tutto è andato secondo i piani, l'acquisto è stato semplice e sicuro!
Lo riuserò sicuramente per acquistare altri prodotti in futuro.
Molto consigliato!

I bought the kit to change the iPhone 6 battery "8-in-one Repair Pry Tool Kit for iPhone/iPad/iPod". Everything I needed was there and it worked perfectly :)