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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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Item is in good condition and usable. Reached on time
Excellent website and trust company Good to buy from Miniinthebox.com.
All products was like showed. The only inconvenient was with the shipping and DHL. But Miniinthebox always showed kindness and helpful. I will buy again definitely.
Excellent experience, love the jewellery and phone covers.
Fun website full of great and different items! All arrived to UK very quickly, all very nice quality and pretty items of jewellery... so pleased with it all! Read carefully though and order two items if you want a pair of barefoot sandals! Thanks Miniinthebox for good fast customer service too! :)
Great deals for great product and the expedited delivery feature is a plus. Very efficient.
I simply love the MiniInTheBox and their express shipping, when you order over 35$!
Yea, it's true that product's may be buck or two more expensive than in other stores, but you get a free shipping (15$ value at least!).
And also they are the only shop that ship items marked as 24 hr shipping in 24 hours! No other shop does that!
Every thing That I have bought from MiniInTheBox has been a good buy. I will always look to see if there are more things to purchas.
Always works fine, no problems at all. Highly recommended.
It was an overall nice experience. Most of the products i bought from the site had great value for money.
I received my order and was very happy with the pieces I received they were just as pictured. I have gotten quite a few remarks on how nice they look when wearing them. Everything is nice and dainty and not bulky and heavy which offers a nice sense of style and elegance.
I got a wrong package a few times but this isn't to bad for a website
I have bought a few macbook pro accessories from miniinthebox. The products arrived very fast and are of nice quality. Also they are much cheaper than what I can get from a real street shop.
I am very happy that i've found your website. The things you sell are very cheap and very usefull. The only problem is that i have to wait 2 weeks for my products to arrivem but when thay arrive m the waitting is worthing..
Great website. Fast great experience. Will buy from again.
I Really like MITB's products! The customer service is good and fast, so is the shipping! Overall a good experience :)
It was a great experience, items came in good condition and working well, although... the waiting time was kinda long, but still, I was satisfied
Excellent customer service, fast shipping, quality products, and can't ask for better prices. What more could you want from a retailer?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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