Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an awesome expereince shopping through Miniinthebox. Everything was easy and high resolution pictures and information made more easy make quick decisions.
Thanks for miniinthebox.
Everything was perfect, fast delivery, best quality
Quick delivery, top service, good price. Very strong magnets for their size, i'm very impressed.
Works like any other charger! I would recommend the product AND website to anybody.
I am very satisfied the purchase and speed of order processing and delivery.
Excellent website, with excellent choices. Shop here all the time for myself and friends. What are you waiting for, check it out.
Product Quality: Some exceeded my expectations. There are a few incidences I got duds, which I felt later was properly resolved in my mind.
Cost: Reasonable, on a case-by-case basis
Shipping: Free, but delivery times are variable depending where you live and what items you purchase.
Customer Service: Is responsive, receptive, and understanding. They generally respond to my inquires roughly within 24 hours.
Product is the same as in the description and like the pic shows. I just love it. Fast delivery. Great site with great search engine and excellent insight into all transactions conducted.
Well, I didn't expect to received it so early. I live it. My watch just perfect!
I've ordered a few time and each time is great! The products I have ordered in the past are great deals for anyone who's interested. See for yourself. The site has many types of electronic items for all levels of interests. I would recommend this site to anyone who wants to get a great deal!
I recently started ordering goods from Miniinthebox. Surprisingly, this web-store located in Asia is as good and comparable as the ones I'm familiar with in Europe. All goods delivered were compliant with the descriptions. Paying methods are safe. Delivery times... always shorter as stated. Service and order information exceptional.
Last but not least... Saving me a lot of money.
At first, my dad was the one that found the website when he was trying to look for watches. When he told me about the website, I was a little skeptical about it because I didn't know if this was a good website to shop at. Little did I know that my father was brilliant! He found amazing items at such a LOW PRICE! I love it! I would highly recommend people to buy stuff from this website, it is absolutely amazing! And it was super fast shipping, the customer service was great, and the quality of the items are also very good. Can't wait to shop for more in the future!
I have had great experiences ordering from this site! Great products for great prices!
Jeg er særdeles tilfreds også med denne 'sovepose' til min Lumia. Jeres produkt er af en fremragende kvalitet og forarbejdningen er i top. Derfor anbefales dette produkt meget varmt. Med venlig hilsen, FGP.
Very cheap prices, excellent products. Products were delivered on time.
Very good indeed and I recommend Miln inthe box to others. I have never had any complaints and their products are good value for money
I liked it a lot. The comparison between price and quality is really good
It was easy and very responsive from the seller. Products came as per the site and on time.
Great website with lots of products and low prices
Very pleasant experience, I always find practical items for my office and lovely gifts for my friends and family. Every package arrived, there are rewards for every order, and sometimes coupons. I would recomend this site to everybody.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account