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Milanoo

2.2

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Milanoo Reviews Summary

The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.

This summary is generated by AI, based on text from customer reviews

service
114
value
112
shipping
116
returns
82
quality
113

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Sito super
May 17, 2022

Ho comprato diversi vestiti e sono rimasta soddisfatta, molto veloce anche la spedizione lo consiglio!

Date of experience: May 15, 2022
Spain
1 review
0 helpful votes
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Precioso
May 11, 2022

Elegí la talla más pequeña, mido 157cm de altura. Me queda perfecto y entallado. Me llegó aproximadamente en 2 semanas. Gracias

Date of experience: May 10, 2022
Spain
1 review
0 helpful votes
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EXCELENTE
May 7, 2022

EXCELENCIA Y PERFECCIÓN TANTO EN LA PRENDA COMO TALLA Y ENVIO DEL PRODUCTO.
COMUNICACION CON EL EMPRESARIO PERFECTA POR WASAP

Date of experience: May 7, 2022
Italy
1 review
1 helpful vote
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Perfect
May 7, 2022

I recommend everyone to buy on Milanoo, precise, reliable and with prices that are nothing short of exceptional

Date of experience: May 7, 2022
Italy
2 reviews
0 helpful votes
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Super
April 30, 2022

Prodotti belli comodi e conforme alla descrizione.
Consegna precisa e puntuale.
Servizio clienti efficiente

Date of experience: April 29, 2022
Italy
1 review
1 helpful vote
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La migliore app
April 29, 2022

Casualmente ho trovato questa app e che dire… stupenda. Ottimi prezzi, qualità dei prodotti fantastica. Ormai è il mio punto di riferimento per il mio shopping. Complimenti a tutti

Date of experience: April 29, 2022
Italy
1 review
1 helpful vote
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Abito da sposa curvy
April 29, 2022

Avevo molta preoccupazione nell' acquistare un abito da sposa online, ma quando ho visto la possibilità di confezionare l'abito su misura e la disponibilità delle taglie comode ho subito capito che con Milanoo mi sarei trovata bene, ottimo prodotto, bellissimo il tessuto, la lavorazione i ricami e i dettagli

Date of experience: April 29, 2022
Italy
1 review
0 helpful votes
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Ottimi prodotti
April 29, 2022

Prodotti ottimi e costruiti con ottimi materiali... misure perfette... servizio rapido e cortese...

Date of experience: April 29, 2022
Florida
2 reviews
3 helpful votes
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Surprisingly good quality for the money
April 29, 2022

This company is in China, so keep that in mind when you order. There is no "fast shipping" from China.
When I pay $29 for a dress, I am not expecting something more than what I am paying for. With that in mind, I just received 8 dresses (for going out to clubs) and am very happy with all 8! Yes, I waited 3 weeks for shipping but I expected that. Check the photos and the fabric content before you purchase and you won't have any surprises. Returning to China is too expensive so shop wisely. I am happy with my purchase and will purchase again.

Date of experience: April 28, 2022
Wisconsin
1 review
1 helpful vote
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Terrible
March 29, 2022

I've been waiting for shoes for over a month, no update tracking or anything. The tracking I did get was in Chinese, which I can't read! This company I'd a scam

Date of experience: March 28, 2022
Texas
4 reviews
1 helpful vote
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The clothes are nice of good quality, but the shipment took too long. In addition to the fact that their customer service is very bad and their return policy does not convince me at all.

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Schetchy Site
January 28, 2022

I ordered in November in hopes to get it before Christmas. This was a gift for my granddaughter That was so anxious to have this. As Christmas got closer I started to write the company because of course there's no number. I received a reply to research and see if the carrier had my package. I found the carrier did not. They've yet to give me my refund. This is not a legit site and their reviews are all negative. That has to show you how sketchy they are. Unless you plan on giving your money away, DO NOT order from them. Now I don't care about the money, it's how sketchy they are, so my goal is to exploit them on every social media I possibly can.

Date of experience: January 28, 2022
Washington
1 review
3 helpful votes
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Don't do it
December 16, 2021

Terrible service. I spent $500 on 4 pairs of boots and they all didn't fit properly and 1 pair was even defective. I requested a refund and they have now been asking me question after question about the shoes and why they don't fit and what size I would order instead and asking for pictures. The problem isn't the sizing, they are just ill fitting. I just told them if I don't receive a refund or return label by the end of the week then I will do a charge back. This company sucks!

Date of experience: December 15, 2021
New Hampshire
1 review
0 helpful votes
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Do not. I repeat DO NOT buy from here. They use other companies photos as their own and mail you a piece of crap that looks *somewhat similar* I ordered two sizes and the sleeves were absurdly short and tight truly laughable. They were supposed to be full length and honestly barely made it to my elbows. Don't even get me started on the returns they won't accept it and asked for photos to prove they are tight and short. Once I sent them they said they couldn't tell that the sleeves were short because theyre wrinkled in the photo... THEYRE WRINKLED BECAUSE THEY ARE SO TIGHT. They told me I can pay the $30 to ship it back to them for them to evaluate if it can be returned and I can only return one of them. Please save yourself the time, money and effort and do not order from this scam company.

Date of experience: November 4, 2021
Belgium
1 review
0 helpful votes
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Dont buy at thuis site
November 3, 2021

I buy shoes There are to small for return them is 68€ prijs of shoes Was 85€
Never again dont buy there

Date of experience: November 3, 2021
Maryland
3 reviews
3 helpful votes
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DO NOT BUY FROM MILANO. I purchased a dress, which did look very nice. However the size was much smaller than described. When I contacted Milanoo, the representative (via chat) rudely told me I was wrong! I double cheked my measurements, and the dress measurements. Rep came back and said I was still wrong - they always makes their dresses exactly as described! (SORRY - NOT TRUE).
Milanoo finally gave me a return authorization number and address to return dress. DRESS HAD TO BE SHIPPED TO CHINA! NO USA return company or address, as most online retailer do. After FOUR months, no refund, no contact.
MY RECOMENDTION, WHEN BUYING ONLINE, WHICH I DO OFTEN, BE SURE COMPANY IS SET UP TO DO BUSINESS IN USA!

Date of experience: October 27, 2021
Georgia
1 review
0 helpful votes
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Scammers!
October 5, 2021

Even with PayPal we still didn't get our money back on a dress that was not as described and sizes were way off… return is a joke$100 to return to the jerks and PayPal worked to get a resolution and when it was over …NOTHING! Do not do it!

Date of experience: October 5, 2021
Colombia
1 review
2 helpful votes
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Where is my money?
September 26, 2021

I bought a dress online and I received a horrible dress different from the photo which I paid back and paid for the shipping they agreed to return the money for the dress to my credit card and I never received the money back I sent a copy of the receipt because I resent it and never the money was put back on my Credit Card. I do not recommend this page to make purchases, it is a scam, it is better to buy here in the USA

Date of experience: September 26, 2021
Iowa
1 review
0 helpful votes
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I texted the company two times to get tracking information and never got a reply. I had to wait for a month to receive my package. Your customer service department sucks. That is if you even have a department. I ordered a costume for my daughter. When we received the costume it was poor quality and cheap looking. I feel we were ripped off! When I pay a lot of money for something I expect it to look like the picture. I also expect it to at least stay together while she is trying it on. It ripped under the arm and the side zipper broke. I will never order anything from this company again. All I can say is buyers beware! Overpriced and poor quality! As you can see the add shows a white part at the bottom and it's not included.

Date of experience: September 22, 2021
Seychelles
1 review
0 helpful votes
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Great service
August 31, 2021

Greta website with lots of beautiful clothing and accesories. I bought from them several times and received quality products and great service.

Date of experience: August 31, 2021

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.


milanoo.com
Founded in 2008
Chengdu, Sichuan, China
+68
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