MercariReviews 2,403

I bought a particular brand of pants but I received a different brand. Contacted the seller with several messages but no response at all. The seller's name is Emily Zeh. Then I tried customer service. They were absolutely no help at all. Refused to give a refund even with pictures showing they didn't ship what I ordered. This site has the worst customer service I have ever dealt with. I'm about to dispute my purchase through PayPal.

I'm a posh ambassador on Poshmark, I've always had a great experience. I wanted to give this app a try but it's really worth it? No it's not. In two different occasions Buyer said that my item was broken even though it was packaged and wrapped perfectly and when they asked for a return I was only told that the return it was approved I didn't see any photos I didn't see any complaints there was nothing which seems really absurd to me not to have a word on it. They work with zero transparency and credibility. Never again

After seeing a bunch of handmade items that are under copyright infringement, you can report the item, but nothing gets removed. This leaves a lot of room for sellers to get sued, and these are prohibited items in Mercari's own help section. So, if item isn't removed and someone buys item, Mercari makes money off of something that is under someone else's copyright. Irresponsible.

Absolute BS. Have a money back guarantee if you buy a broken item. What they don't tell you is until it's delivered to the seller you won't get the refund. So when you have a petty seller that sold you a broken $200 xbox and knows its broken. They won't accept the delivery of the item. Therefore no refund. Mercari has been 0 help and said until it's out of transit there's nothing they can do. But this item will stay in transit because the seller won't get the item because they're petty. Mercari said yesterday if it happened again I'd get a refund so I message today saying ups tried to deliver again and same thing. Guess what I get "we can't do anything because it's still in transit" same bs spill as yesterday.

They steal funds and close accounts before items are shipped. Beware.
Call the US government branch overseeing online websites for fraud and file an online complaint to get them banned.

I've been selling a ton of hypebeast items for the past few years and I find it that even if the product is authentic, if the buyer wants a return then it will be approved, no matter what! The buyer will lie and say that it is not authentic and mercari will side with the buyer.EVERY SINGLE TIME! Mercari should really be siding with me (the seller) because they make so much money from me just for selling it. I sell something for 1000$ mercari will then proceed to take 150$+ from me. I hate mercari and there platform. We need a new app that is the same thing but sides with the sellers.

I will never buy on Mercari again. I ordered Ralph Lauren cologne that was listed as "New in the Box". When I got it, it was a complete fake. I could wipe the Polo guy right off the bottle. I could see the water marks from the stencil. (See Pic) Looking back... it's kinda funny. Mecari did refund my purchase price after I had to go to the post office to return it. However, they did not provide the opportunity for me to rate the seller. They took that option away. The seller has a 5-star rating...now I know why. You cannot rate them after a return. I clearly was not going to rate while waiting for my return money.

All Mecari would say is, sorry you did not enjoy your purchase.

They don't actually listen and just copy and paste answers. We pay all those fees for "protection" but in the end they won't actually provide any protection. I won't be using their app anymore.

Buyer beware! If you experience ANY difficulty with a purchase, it's next to impossible to get resolution! I bought a Glo Lit teeth whitening tool that simply did not work. Even tried the manufacturer's troubleshooting tips before attempting a return. First, you have only 72 HOURS! To request a return -- completely ridiculous return window -- and their return process requires 8 photos (which, in my case, proved nothing; there's no option to upload the video I took demonstrating that the device didn't work). Never again. I've deleted the app from my phone!

Mercari's customer service policies are absolutely ridiculous and their claims to be a sustainable company are also highly questionable. I had a very bulky item arrive damaged because of the seller's fault. I offered to accept a small refund, even in store credit, in order to replace the part that was broken. I argued with customer service that the refund I was requesting was a lot less than Mercari would have to pay to refund me my original shipping costs + ship item back to seller. On top of that, I was returning a broken item to the seller, who would have to invest to repair the item, or throw it away.

My solution was perfect for all of us, but they provide "no partial refunds". BS policy, IMO. Never buying again from them, one of the reasons I buy second hand is to feel good about the planet, I don't want broken 45 Lbs items being shipped back and forth

I ordered something on 1/26 and after messaging seller several times, she then decides to block me from her after I've purchased an item. I reach out to Mercari because seller is supposed to ship out in 3 days. When I contacted Mercari they contacted seller they marked it as dropped off, fast forward it's now 2/7/24 and I still don't have my item nor my money. Mercari told me I could cancel on 2/2/24, but bc seller refused and marked as cancelled I have to wait. Now Mercari is telling me to contact the delivery service seller used which is UPS, UPS has opened an investigation into where the package is. Mercari said I have to wait until 3/2/24 now for them to help me smh! This is beyond ridiculous and to top it off the seller unblocked me long enough to send a taunting messaging saying how do I like waiting. I have added my pictures below! Once this is selected I'm deleting my Mercari account and never ordering from them again!

I will never do business with this company ever again as a seller or a buyer. As a seller you get no protection and they always side with the buyer. You get a lot of crazies. I will be pulling all my items from this site. Had a buyer request a return because she did not read the description on a pair of converse shoes listed as juniors size 5/women's size 7. People cannot be this dense. I will just give away my stuff like I did before because I sure don't want to deal with people who don't have any reasoning skills.

I purchased China dishes from the Mercari site. What I received some pieces that were still intact, but many broken pieces. Mercari was completely non-responsive at first. Then emailed me on the need for front and back photos of damaged pieces. I had no issue trying to put pieces together in order to take photos, but wanted to know if I would be responsible for return shipping costs. I also wanted to know if I needed to purchase more packing material because if I returned items the same way I received them, more would get damaged. I was already into the purchase $200 and didn't want to spend more with no promise of a return. I could not get answers to these reasonable questions! Their site could accept the number of photos they requested. When all of these was mostly resolved, Mercari closed the claim without action. I have not heard why. Below are several of the 30 photos Mercari had me take for no reason. Again...BUYER BEWARE!

I won't order from them again. Some of what we ordered arrived broken and there is really no way to contact the seller (who I am sure would have liked to solve the problem) and if/when you do finally reach someone they really have no interest in being helpful. We decided it was best to write it off, but won't do business with them again.

WARNING - DO NOT BUY FROM! Knock-off items, and NO CUSTOMER SUPPORT FROM MERCARI - sellers will block you if you ask about authenticity after purchase.
I had bought (2) - NEW GENUINE HP Q2612A Black Toner Cartridges and when I went to use them I contacted the seller and told them that both cartridges were printing black smudged lines across the document. I believed they were not original HP cartridges (as stated in the listing) and actually refilled knock-off ones and how can I remedy my issue - could they provide replacements.
I sent multiple messages to the seller to inform them of my issue and did not receive any response. They blocked me from asking further questions and now I get the message error: "You cannot buy, chat, follow, make offers, or like items listed by this user."
Mercari was no help when contacted as they stated they have a "3-day" return policy and said:
"Please note that Mercari users can block any user for any reason regardless of circumstance. I understand it does not seem like an ethical or polite thing to do, but it is not considered prohibited. Given this situation that these transactions are already completed, we can no longer process refunds and we treat these as the sales are final."
It was a replacement ink cartridge that I did not need to use until a few weeks later. Most on-line retailers offer at least a 15 day, if not a 30 day guarantee and most sites stand behind the products they provide for sale to protect the consumer from fraud.
So their retailers can sell an obviously defective or inferior product and as long as nothing is said within 3 days of delivery the buyer is out of luck. That doesn't seem like a good business model to protect consumers. In my books that's called a scam and does not give me a great deal of confidence in the sellers on the site, nor Mercari's credibility.

I do have a Mercari account but I have NEVER EVER PURCHASED or made any kind transaction
My account have no transaction history what so ever I'm so upset 264 they took claiming for a hat but customer service has no address
Took it sent it back then took it again

I purchased a vintage toy for just under $200 from a seller (buyitnowfromsandiego). I paid WAY more than I should've because it was advertised as a complete set. I received a soiled, ripped, moldy set. I immediately contacted the seller, who refused to refund my money and promptly blocked me. I contacted Mercari- they said the toys looked fine to them. Are you kidding me? Bunch of thieves! Oh, and let's not forget how they blocked my 1 star review of the seller- she looks like she has 5 stars. Of course she does! They delete the bad ones.

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.

Was in the market for an Apple 20W charger and purchased one from a Mercari seller described in their listing as Brand Apple. Sent an e-mail back to Mercari stating the item received was generic and not an Apple brand. Sent pictures of the item received next to my existing Apple 20W charger where you can clearly see there is no Apple logo, the partner number was A2350 vs A2305 and an Amazon listing for a generic charger labeled A2350. However, in order to receive a refund Mercari is asking me the Buyer to have a third-party authenticator or the manufacturer confirm in writing that my purchase is inauthentic. This was actually my first transaction on Mercari and will never transact on Mercari again.