MercariReviews 2,403

I received a shipment of little toys full of smoke stench that will not come out. Seller, EverlysCloset, lied through her teeth, and Mercari said they couldn't prove a smell. So I'm out 42 bucks and Mercari and EverlysCloset are profiting. Then they closed the "ticket" and rated the buyers themselves! So she has all great reviews. No wonder people keep getting taken. NO BUYER PROTECTION. Am deleting my account. It's too bad because there are good deals there, but things end up costing too much. Ebay may have issues, but at least they have buyer protection. Guess if you want to sell a bunch of bad items, Mercari is the place where you can cheat people with their blessing.

I purchased 2 items from this site, total purchase was a little under $800 usd. I asked the seller, before my purchase for the measurements of both items, so I could make sure of fit. No measurements were given, however, the seller told me the skirts were "adjustable", so sizing is not an issue. I purchased with confidence, received the skirts. They were NOT adjustable. I could make the skirts smaller, but NOT larger. The merchandise was misrepresented by the seller, as I was led to believe they would fit. I told seller before purchase, making the skirts larger was my main concern.
I initiated 2 returns for both skirts through Mercari. Mercari took 10 days to get back to me, denying my return because they claim my reason for the returns; "merchandise was misrepresented by the seller," does not fit under the company's return policy. I read Mercari's return policy and buyer policy, BOTH clearly state, returns are allowed if merchandise is not as stated or misrepresented. They have refused my refund 3 times, the seller will not respond to me either. I have escalated the issue to PayPal, and am praying they force this company to refund me.
Mercari also slapped me in the face by emailing me, telling me I was free to relist the merchandise, for sale on their platform and sent me a 5% discount code. I am disgusted and will NEVER do business with Mercari again.

I have tried for 8 days to get help with a return and no success got my credit card company involved and now my account is blocked! And they finished the sale before even helping me with the return! Never using this app again

I ordered a fragile item from Mercari. The seller shipped it to me wrapped in paper towels and a (used) dish towel. It arrived in pieces. I immediately went to the Mercri website to request a refund. I filled out a form, and supplied the requested photos (5 minimum, according the the site; I sent six): of the label, the packaging, the item, front, back and side views. I then hit submit, and got an error message. I tried several times, always unable to submit. I went back and reduced the photos. Still the site would not accept my request. I tried calling; got a message saying to leave a message and they'd call back. No one ever did. In frustration, I tried to use a drop down menu to submit my request another way. Since the site was glitching, I chose "my app isn't working." I got a reply saying my complaint should be directed to Returns, so I went back and tried again. No success. About three days later, I got an email with subject line "Service issue resolved," so I returned to the Mercari site to file my request. I was unable to do so, however, because my order was now marked "complete." Not only was I unable to request a refund, I was also unable to rate the seller (who, by the way, I tried to contact directly; she did not respond). When I complained to Mercari about this, I got two argumentative emails from a rep explaining to me that since I didn't submit my request within a three-day window of receipt, there's nothing they could do. Even after I sent screen shots that proved I'd tried the day of receipt, Mercari refused to budge. All it would've cost them to resolve, BTW, was $75, but I guess their rep's not worth that much. I'd give them MINUS FIVE STARS if that were an option. Let the buyer beware.

I listed my item for sale and included pictures. Buyer received the item but asked for the sale to be cancelled due to "packaging issues". Mercari cancelled my item and let the buyer keep it and refused to provide pics of any issue. The buyer straight up scammed me and Mercari let them steal from me. Will never use again.

I just deleted the app after having another order cancelled by the seller. Mercari is way more miss than hit, you either get a damaged or defective product or the seller cancels a sale because they sold it on another selling site. I can't see this app lasting too much longer. It's a very shady and untrustworthy site, your better off dealing with Ebay.

I recently sold a camera lens that was only used for testing. I 100% accurately described the item and yet the buyer decided on day 3 which is the last day they have that they wanted to do a return for whatever reasons they specified. Mercari chooses not to tell you the reason that buyers give for returns or allow you to fight it. They state that they will decide within 3 days as to whether or not the return reason is valid. In this case they took 18 days but not only that they allow the buyer 9 days to ship it back while only allowing 3 for newly purchased listings to be mailed out. I have no doubt that this buyer purchased the lense, realized it didn't fit and gave some bogus reason as to why she needed to return. Now I've been out $250 that I would have had a month ago because of both this buyer and Mercari. Insanely frustrating

I listed and sold a video game, took image which also takes pictures. The game was listed in good condition. I shipped to buyer ModelCitizen and he left a rating of 1 stating it had a few scratches, this is why it was listed as good which contains flaws, Mercari refused to remove or alter it. Basically a poor app as buyers can lie in feedback and really hurt your rating and nothing you can do about it

This was the first (and LAST) time I had used Marcari.

The box came completely destroyed by UPS. When I tried to contact the seller, to tell him that it had came damaged, the world basically came to a stop.

I really don't care how this gets fixed, except, I need one part from the processor. I am not sending it back and I really do want to pay for it - despite the fact that part of it is broken.

I don't think I should have to pay for shipping given the fact that UPS broke it. And the seller refuses to submit a claim (I cannot - UPS said it must originate from the shipper.)

When I went to the site to try and rate the seller, there was no place for the "stars". As a result, things continued to get worse. I tried to explain that I was unable to rate, because there was an issue with the website. This just seemed to make the seller angrier. Eventually he just kept insisting that I send the processor back. I cannot do that because, as I said, I needed a part and they do not make them any more.

I was accused of being a liar and a cheat. I want to keep this. More importantly, I want to rate this seller. When I go to the website, it will not allow me to rate him. As a result, this spiralled out of control.

Now... I'm getting harrassed by one of the "customer support" guys asking for pictures (that were already in the complaint!).

Avoi

They sent two payouts to the incorrect bank account. I asked for help and get the same BS canned messages over and over again. I begged them to verify my account information and they just ignore my request. Then I get an email from them stating that my issue has been resolved; which it has not. I filed a complaint with the BBB and they actually gave them the same canned messages I got. I think they wear you down and hope you'll give up.

Hi. I loved selling my unwanted funko pops on Mercari. For the past year I have been selling like crazy. I did sell a few high priced pops. I sold one that was worth 150. The buyer bought it and then changed his mind after having for two days. Mercari said they were reviewing it and it took two weeks to come back with a decision. After I sent 4 emails. Mercari did side with the buyer though and now the buyer has a week before they have to send it back... who knows what happens after this. I feel Mercari does not protect the sellers and fail to give you a reasonable way to get in touch with them when something goes down. I will never deal with mercari again and for sellers out there be careful..

I was given a 10% off coupon through an email. I followed the email instructions and made a purchase through Mercari. The 10% was applied during the checkout and then I proceeded to the payment portion of the checkout. After my bank account was verified, they automatically charged me the full amount, without the 10% discount. I contacted them several times and they kept asking for the same info over and over. Finally, after over a week of constantly contacting them on this, they said that they simply can't retroactively apply a coupon. I was SCAMMED!

I get a bundle thinking on getting a quick and saving shipping fees buy, the sellers kept messaging me to rate them and it's annoying, And when I check on the item it's put 2 good item and somewhere inside is a bad item.

I want to rate this -1000 after you sold items, you are forced to use their credit to buy stuff, this Christmas was disgusting. Cannot get other methods of payments out of there when selling stuff,
I gone some other place to sell.

The only reason they get a 1-star rating is because I could not leave a review with 0 stars. I paid $26 (w/shipping) for a puzzle of a Mustang car. The box was a Mustang puzzle box, but the puzzle inside was a kitten. I initiated a return. They needed pictures, so we had to put the puzzle together – which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Then Mercari said it was over their 3 day allowance for returns. They refused to send a return label and THEY rated the seller ON MY BEHALF! – WHICH IN TURN CLOSED THE CASE. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. MY REVIEWS WILL NOT BE KIND.

Pretty much set u up bc their products dont work and they automatic review in order to not refund you so its probaly posting too..

Requested a refund because seller didn't ship item during the specified time of 3 business days. I contacted Mercari about refunding by money. I cant get a response from them now. They want me to beg the seller, and leave it up to him for the shipping date

I just had a buyer who requested to return an item because he claimed "the item received was not as described in the listing." Here's the problem: he had not even received the item delivery until AFTER he requested the return. Mercari kept me in the dark the entire time (it took them 10 days to make their decision) until the very end, when they approved the return. That's when I became aware of the reason for the request. This is B. S. I had several pictures (close up) of the front and back of the item, so there should not have been any misunderstanding of what the item was. A person would have either been blind or just plain stupid to not understand what he/she was purchasing. Bottom line? Buyers have no recourse whatsoever when someone wants to return an item.

Honestly, worst customer service. Explained 4x and they were confused. Plus they took so Looooong to respond. I was asking for a credit because of shipping and a credit for using their mobile app which I didn't see. Instead I got the phone number to UPS for tracking my package. I got no information about receiving any credit whether they can or cannot give it to me. It was the 1st time I used Mercari and it was very disappointing and frustrating.