MercariReviews 2,403

Purchased a Dyson hair care system. It didnt work, took it to Dyson for repair. They advised the item was counterfeit. When I tried to contact the seller, Mercari blocks contact after 3 days. Called them, they say nothing can be done as it is after 3 days. Repeated contact, explaining that the seller is misrepresenting what they are selling, that this was counterfeit only led to the same answer. This is insane, they shelter a criminal with a policy that only hurts the buyer. Plenty of other places to buy in a much safer environment. Stay away

I purchased a projector in which the seller deemed that is worked great. Received without the power cord. Seller claimed she would send it. Never arrived. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. They do not care about the customer and will blow you off. Money wasted including shipping.

Mercari are Useless and Thieves. On 12/8/20 i shipped out a Gameboy Advance worth $200. When buyer received the item he wanted to return it. Mercari send me a message to return the buyer his refund. By mistake I pressed the return refund and the buyer have not returned my item. I contacted Mercari and they still haven't resolved the matter nor have I received my money or item back. They have no consideration and no respect. If you ever come across a buyer by the name of Eric Gallagher dont sell to him. He's a Thieves and a liar.

Paid and ordered a musical rocking chair. Item arrives with this orange syrupy fluid in odd places and on the back/front seating material. I thought it was slimed by a toddler like spaghetti. I thought gross and reluctantly guessed I'll clean it. Great. After washing the material in the washer and scrubbing the plastic with bleach to no avail I noticed what was the battery box. I opened it with screwdriver and their was 2 large rusted D batteries leaking all over. I tried to contact seller numerous times. I searched Mercari website for hours for directions to get a refund. I kept on finding that if I left a bad review I would be banned from them? I finally stopped payment and donated the item. I've never bought from them again. I don't trust their practices.

I purchased a watch bundle says brand new not someone else had this smstt watch set up for them i cannot grt pass password for this gentleman you only have 3 days to accept purchase needless it took more then 3 days to find out someone else had this watch i contacted RichGang 3 times have been ignored he knows i am stuck with something i cannot use i see how he got jis name RichGang steal from customers big profit

I received Christmas dishes the day before Christmas. Part of the dishes were broken or chipped and the shipping box was extremely damaged. I sent pictures of the broken dishes on the day that I received the dishes, but was informed that they wanted pictures of all of the dishes. Due to family illness I was not able to provide the pictures until roughly 10 days later which I explained to them thru my e-Mail. The day I sent pictures I was informed that my claim had been denied and the funds were sent to the seller.So I have incomplete set of broken dishes and out over $90.00. I WILL NEVER ORDER from them again

MERCARI is a horrible website, regarding customer service, THEY HAVE NONE! They have all these alleged protocols and minimum of 5 pics you have to post and after all that absolutely no one reaches out to resolve the issue. I received a broken incolay vase it was a set of 2, the other was fine. But it wasn't padded correctly by seller and what with the lovely postal service being what it is, they mishandle boxes. But so i have written 4 times to ask what is happening and same automated response is received in my email... they will get to me soon. Which translates to NEVER! So buyer beware.

I am so beyond ticked off at this website. I will probably freak out on at least one review sure a day until they acknowledge me. I purchased two Apple watched for my title boys for Christmas. Since they were gift it didn't fall Under the 3 day rule for returns. Well come to find out after they were given as gifts I had to take them back from them because they were stolen! I could get in trouble for that. Mercari will not reimburse me my money or attempt to make things right. It's bull$#*!. As far as I am concerned they are worse than the thief! They owe my kids two Apple watched with chargers plus a bonus gift for getting screwed out of their gifts this year! The world is hard enough right now. Mercari you should be ashamed

I placed an order and weeks later, no items shipped, no update. No help from customer service. I have resent my info to them several times now. Completely disgusted.

Item details

Set of 14 Cherished Teddies Collectibles

ID: m*******332

Mercari has a 3 day rule to send back orders. Customer service consists of hourly workers who don't care about your satisfaction. If you have an emergency and can't return the order within those 3 days, too bad. Save yourself the aggravation and go with a decent company who cares about customer satisfaction.

After finding out what Mercari was, I really wanted to buy some rare items for my collection, when I created my account everything was going all as well intel at some ponit, I get log out by Mercari and every time I try to login they don't allow me in because I'm not in their region. I contacted them and they told me that you should not be using a VPN emulator or changer. I said that I wasn't using that, I explained that I was a Canadian and I want to buy stuff off of their market, they came back at me saying that their was nothing they can do to solve the issue I was having and instead apologized and closed my case. Know after a half a year went by and what do I see, oh yes, "they advertised their app or website on TV in Canada" This makes me so angary because know I can't even use their app and just seeing that they think they can advertise like that in Canada and get away with it makes me sick. If your a Canadian don't use this app or website because they can't help you.

They locked my account without reason, and attempts to communicate with customer service all come down to being linked to irrelevant help pages or given a form letter which clearly doesn't match my problem. Then, when I ask specific questions about the content of that form letter, they respond, literally, with a copy-paste of the exact same form letter!

I don't even.

My seller and I both agreed to coordinate a return, and Mercari has been completely unhelpful for an over $200+ purchase. They said I would get a return label in 2-3 days but it has been 2+ weeks and they do not have any phone number or online chat to talk to them through. I send countless emails, and they don't respond to my request before closing out the request... do not waste your money here. It would be better to buy from another site. This site and its customer service is HORRIBLE and UNRESPONSIVE.

I received broken item. Immediately contacted Mercari to note problem. Response email said don't rate seller until Mercari customer service responds. Then Mercari paid seller "because You didn't rate seller." When I complained, they said there was nothing they could do to resolve problem. I'm out $40

Like all other review said, it allows dishonest seller doing business. The seller "sellersue" charge extra shipping cost to make profit and also sent wrong item which I could not tell when I first received it. The seller "sellersue" also blocked buyer after buyer rates for her. I gave her 5 star when I thought she sent the right thing, but now I find out she didn't. I was trying to contact her and then I notice I was blocked. The most important thing is there is no CUSTOMER SERVICE at all!

Don't buy from mercari I purchased one time from them someone tried to sell me some quote advertised rose and gold size 7 Doc Martens they arrived pewter Chrome size 6 clearly says size 6 on the label tongue of the boot the seller refuse to respond to my questions about why she did this and mercari delayed responding to me a week or more after several emails with photos sighting excuses that I waited to pass the three days to contact them and I did not contacted them immediately the day I got them and also lying about other things such as not being able to open heic formatted photos from my phone which is what all phones phones use and photos making excuses as to why they won't refund the money and giving me a huge household save yourself a headache and do not purchase from mercari I've had no problems with Poshmark or eBay

All you need to know about this company is that they skew the reviews are their site to give them a higher number than actual. We had a seller claim that their shipment was delivered to us on a certain date, which was not true. After three more days we filed a complaint with Mercari and also filed a dispute with our credit card company. Three days later we got an email from Mercari saying that they considered the shipment delivered and closed that case, therefore keeping us from being able to do a review on the seller from their site. They also suspended our account because we disputed the payment with the bank, and then proceeded to close the account when the shipment finally arrived 5 days after the seller said.

I have have had terrible experience selling on Mercari because their customer service regularly approves returns for no valid reason. This has happened to me on three separate occasions over the past several months despite being a highly rated seller for many years.

First, a buyer claimed a new Tory Burch leather bag they purchased from me was damaged. I was never shown any photos that supported this claim, and upon receiving the returned bag no damage could be found. However, the buyer removed manufacturer's protective packaging material that was intact when I sold and shipped the bag to them. I sent photos to Mercari showing every angle of the bag and no scratches and indicated the condition was not the same as I sold since packaging had been removed. I got no response or support from Mercari.

Second, I sold a pair of new Tory Burch sneakers with description direct from the retailer website where they were purchased. The buyer requested return because the shoes did not fit them, which is not a valid reason per Mercari's return policy. Regardless, Mercari approved the return.

Finally, I sold a new MCM bag that was originally purchased at Nordstrom Rack. The buyer initiated a return claiming it was not authentic and said that an MCM store confirmed it was fake. However, buyer would not tell me where the authentication was performed, considering there are no MCM boutiques in his state. To prove authenticity of the item I provided copy of receipt and side-by-side photo comparison of identical authentic bag purchased at Nordstrom recently showing no difference in stitching, material, logos, hardware, etc. I researched the buyer and discovered they are a felon convicted of racketeering charges recently released from Federal Prison (Merc account opened same timeframe as their early prison release). Considering the buyer is on parole, they could not have left their state to go to the nearest MCM boutique. Despite all the info I provided, Mercari sided with buyer who I suspect is using the platform for purpose of fraud and then warned ME via the return approval message that counterfeit items are not allowed even though the item I sold was clearly authentic! I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the authentic item I shipped to them, because I do not expect help from Mercari.

The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being scammed. I no longer feel safe selling on Mercari compared to other platforms who stand behind trusted sellers. Mercari wouldn't even provide and response or explanation when I have inquired or raised concerns.

I've been selling for about 9 months. I was lucky for a while- but then got screwed. I've had a few issues come up and every time I asked for help it's a canned email response. The phone number this show is not correct and doesn't work. The only response you will get is an auto email. They will not help you. We were packing up boxes and labels got switched on accident. Unfortunately we used US postal. I couldn't stop the package. I emailed the buyer and said I had shipped the wrong thing and please just don't accept the package and return it. It was much more expensive item than her $5 purchase. I contacted the site many many times with the same auto response. Package arrived- buyer claimed it was wrong item which it was and Mecari auto bot told her to KEEP IT! UGH! I messaged and messaged and she refuses to send it back as it's worth much more than her $5 item- Mecair refunded her $5- and refuses to help ME! THE SELLER THAT GOT SCREWED! RUN! THEY ARE TOTAL CRAP!