MercariReviews 2,403

3 times I purchased something and heard no response from seller. Nothing, Zip. Then, it was just cancelled. There is no way to talk to anyone at Mercari. I'm sticking with Poshmark. This app sucks

1st Time buyer. Ordered on Black Friday. My package was at my doorstep by 4 December I will use This site in the future. Many bad reviews – but I can say I was very happy and pleased with my purchase

Ordered an advent calendar. Seller sent me a box of xmas ornaments. She acknowledged her mistake. Mercari on the other hand are stupid. They acted like I was trying to return something because I didnt like it. Threatening me to return the item within 3 days durning Thanksgiving after I told them I was going out of state. So they extended it and said that I had one day after returning home to send crap back or they were keeping my money. Meanwhile. None of this was my fault. I had to pay to ship it back bacause I dont have a printer. Dont want one. So when I sent a pic of the return label and told them they owed me 16 $ for the shipping. They got all $#*!ty... how dumb are they.?. Well the items I received were items she sold for 25 $ amd my item was 50$. So if I kept the stuff she sent. Shouldnt it only be 25 $... no. Not those dumbasses. I'm going to my bank and blocking the payment. I'm sobover them. They also allow fake pandora to be sold and that report button doesnt work. They are scammers along with their scammer sellers

Purchased a Lynyrd Skynyrd Second Helping vinyl lp from House of Vinyl East described as GOOD. It's actually scratched, dusty, fingerprints... NOT good. Tried to get help from Mercari and they denied it. Last purchase on that site! Tried to add photos here, but they are too big for this site...

I recently bought a G shock watch on Mecari. 5 weeks later the seller filed a missing package report. 4 days later I get the package mailing barcode slip that was on my package and it was in a US postal letter envelope which said " Damaged received EMPTY" THE WATCH HAD BEEN STOLEN, while in transit to me. I went to my post office and they said that the seller must file a claim if they purchased insurance, or if they mailed it Priority mail. I tried to contact Mecari and they said since tracking shows it was delivered THERE IS no problem. Case closed with a big nice bow! I called the *******482 Mecari customer service line 2 times and left a message as this is the ONLY OPTION AS THERE IS NO LIVE OPERATORS AVALABLE! I went to the Mercari Help center on their site 2 times and left messages. Mecari BOASTS their buyer protection saying "we got you covered" This is a BIG FAT LIE! Mecari should say "We have our assets and money covered"" You me and everybody else is out their money if your package gets stolen while in transit to us There is NO BUYER protection. Mecari is a tight fisted money making firm with NO CUSTOMER SERVICE AT ALL Buyers be ware! C 11/29/21 3 pm PS They only allow and post the POSITIVE FEEDBACK THEY DISCARD the Negative feedback

I have been a customer since 2018 and when I went to buy a ps4 for my grandson in another state they cancelled my order flagged as fraudulent credit because of address. Instead of looking at my order history that shows I have bought things before and sent them to that address they just cancelled it. Trying to talk to a person on the phone is impossible and the email or message they act like they cant read and understand whats going on. I have been trying with no luck to explain that this is me and its my credit card. While they may have good deals they dont have good custermer service your on your own.

Last weekend I purchased a higher priced item big in size and weighing over 5 pounds before packaging... I know this because I have a similar item and wanted the other one to go with it... This was a new seller with no ratings ( i was new once so figured I would give them a chance)... Well Sunday evening I noticed the it was marked shipped and ended up taking the tracking number to the USPS website and under product information it said First Class Package... I contacted the seller and told her she would not be able to send that out using First Class the size of the box alone is 20*11*5 with again the weight being over 5 pounds... I then went to customer support and explained my concerns and they said I would just need to wait until I received item and if it wasn't correct to ask to return... I had mentioned that I could take one look at the package and I probably would know if it was the item I paid for without even opening it... Yesterday I did get package and without evening opening it let them know that indeed there was no way this was the item I purchased... Took pictures of the unopened package and showing the First Class Mercari Label for 4 ounces... Last night I did get a reply from Mercari saying to open package and send pictures of item I received... They could clearly see the package I got was no way the item that was listed and what I paid for but I went ahead and did just what they requested... I was SCAMMED! I haven't heard back from Mercari since I sent the pictures of what was in the small polyethylene mailer. At this point there should be no question that I was scammed and Mercari should give me my money back ASAP... I buy and sell on Mercari and have never had this happen to me before. Just really sucks... You would think that Mercari would have no doubts and do their best to correct this... Still waiting to hear back!

I tried to sell a purse on the website. The buyer purchased the purse, didn't like it and wanted to return. There is no recourse of lost businesses and the time invested in the sale of the item. I paid Mercari to authentic my item and they do not stand behind the seller and their clients not the mention exorbitant commission that they keep! Not doing business there again. Lesson learned.

I was so excited to sell on Mercari but failed miserably in checking them out. Just horrible service. I would not recommend ever. Stay away.

I recently started selling wigs in Mercari the buyers were getting m ruining the wigs and getting their reruns approved. I received the wigs with big holes at the top bundle of 2 wigs sent with only 1 items sent in bundles missing wigs cut tracks torn off and 1 employee in particular would deny my appeals when their was clear evidence I took before pics after pics submitted everything on all cases as I should have even showed proof how half the reruns shouldn't of been approved in the 1st place and she denied everything

Two days after i ordered a new men's wallet, i received an email the order was cancelled. Refund was issued, but zero explanation. Not recommended.

At first the site was a great placeto find niche items. However, soon a certain user began keyword stuffing one of my favorite tags. There was so much unrelated and offensive garbage on the tag that it was no longer viable to use to find items. When I reported the problem to their customer service I was met with excuses and genetric responses back. I left the site and no longer use it. That user is still keyword stuffing. Not a big surprise.

Seller sent me defective merchandise. I asked for refund the day I received said merchandise.

Mercari makes it virtually impossible to get a refund. They ask for at least 8 photos showing the product does not work. I sent the 8 photos, and they write back asking for 8 more. I have had much correspondence with these people and they are as crooked as can be. There goes $125 of my hard-earned money down the drain!

They have no protection for sellers. I sold a coat for $500 the buyer switch the coat with a vest and they approved the return for them to send me back some thing I didn't send them originally. I called them numerous times no one never answered or returned my calls. Only email which can't be real people because if they really had someone investigating they would've swore she was lying just buy what she put in her return notes. They didn't even check my chat showing that I address the buyer and she never responded. I had to delete all my items I have for sale and now I'm waiting for last payouts to close account. I'm very disappointed.

I ordered a used Tablet of what should have been good expensive quality. A product arrived and I accidentally did not open it for two days. When I did, the tablet battery was completely dead. I charged it up, started it up and it was not what I ordered. It was a cheap, poorly working substitute. The next day, Mercari sent a note saying that 3 days had passed and the seller had been paid. I contacted the seller and the message was - WTF do I care? - I was paid. The message from seller and Mercari was basically - sorry you are SOL. I was a victim of seller fraud and Mercari washed their hands of it. From my perspective, they don't give a crap if you have been cheated once you miss the 3-day window. Once funds have been transferred to the seller, it is over folks. My feeling is that they actually do not care if they deal with cheating sellers. There are also cheating buyers out there and I feel sorry that they are stuck with that.

Mercari customers are now scamming sellers and mercari is also stealing from sellers.Its best to not sell on this site. I am trying to get rid of some old stuff but once Im finished I am done with them. This is not a good to place to sell anymore. They say there are bogus usps charges will steal your whole sale.

I purchased 6 bowls to match a set I already have. When they arrived, they were a totally different color than in their pictures. Mercari denied my request to return the bowls even when I sent them the pictures of the color discrepancy. Lesson learned, stick with companies who have good customer service and allow returns. There are PLENTY of retailers, Amazon, Walmart, Home Goods, Target, Wayfair, etc. that you can purchase online and return!

Ordered hair dryer from mecari they shipped to wrong address and what I recieved was nothing close to what I ordered. They told me I had to open an account with Mecari before they would resolve the issue. Thank goodness I used paypal. They got on it right away.