MercariReviews 2,403

Mercari is a great place to find deals, but it is a tricky site. There is many times where there are too good to be try deals and I would recommend stay away from those. If you buy something that is selling at a reasonable discount you should have no problem. Also, make sure you are buying from a seller that has at least a few ratings and you will be just fine. Normally the scammers are the ones have just created an account and are giving something that is expensive for a very low price.

We had the worst experience buying from Mercari. We ordered a camera listed as a "T3I" from a seller and received a "T3". This is a huge difference in camera quality, and the money I paid does not match the camera I received. Additionally, the camera was not received when promised, and was delivered much later then it told us it would be when ordered. This was a problem because we ordered with with plenty of time to receive it before moving as promised. The seller Brittney said she was "out of town" and didn't see the order. When we tried to contact Mercari to fix this issue they said there is nothing they can do because we were past three days of the item being delivered. However, because the seller did not ship it on time, we did not receive it three days after delivery since it then had to be shipped to our new address. At this point we were no longer able to rate the seller, or return the item that was FALSELY advertised! I will NEVER use this site again, and I recommend no one else use it either.

I have not used my Mercari account for a while and decided to login to sell something. I was unable to login to my original account since I forgot my password. I went to "forgot my password" and created a new password but was still unable to login. I then decided to create a new account where I was able to sell. After a while, I tried to cash out and was unable to do so since it says i have an existing account (one that I was unable to login to). My account was then suspended and I am unable to sell things. After contacting Mercari on several occasions, they leave me with a generic response and do not allow me to create a new account or delete one and continue with another one. Terrible customer service who does NOT listen or read about complaints. They only generate generic responses. Unaaceptable.

I found this site through a friend and I love it! I've been reading the reviews and there are so many negative ones, but this has not been my experience with Mercari. I like the simplicity and design of its website. Mercari is easy to use. I like the variety of shipping options and the low seller fees. I recently had to make contact and customer service responded within the same day. I'm happy with Mercari!

When I signed up to this app I enjoy buying stuff then I saw some people sell Counterfeit item so I tried to sell one item but I didnt know that they are not allowed so i got the warning then I bought more stuff from other seller and One of my item is sold from mine then buyer rated me great because he likes the item he bought for me and I even toss a lot of extra goodies worth $30 to make my buyer happy. Then the second day When I woke up my account was suspended for some counterfeit Item which I didnt posted because I already knew on the first Warning so I stopped for the first warning. I told them and explain to them I didnt even posted any photo and someone hacked my account but they didnt listen. I even invite all my family to join this app. Well they didnt listen so I will stick with POSHMARK and I am a top seller since 2015. Told my friends and family this app is full of bull$#*!! Forget this app and signed up for poshmark!

1) no buyer protection: easy to scam. Sides with sellers even with photo proof and its easy to misrepresent and lose money (horrible personal experience with it recently)
2) ugly/ limited site and app design: only allows 4 photos and messaging is restricted
3) Long transactions: takes up to 10 days sometimes for money from both earnings or refunds to appear back in the bank. Also they changed shipping and allowed the option of FedEx Smartpost which takes weeks extra sometimes
Really unsupportive staff

I had been a successful user of Mercari for about 3 months before my account was suspended and revoked because of "multiple payment methods" Not only is that a completely bogus reason, they refused to refund me what was in my balance and credits. I contacted support about 5 times and no one could explain anything and then they blocked me from customer service. BEWARE because at any given moment you could have your account revoked for no valid reason and you will lose any balance you have. MERCARI AND ITS STAFF ARE A FRAUD!

I had 2 pairs of socks that mercari approved a return on, received the package today, with packaging the socks were in, but no socks. So I'm out my money with no merchandise. Also shipped a purse and it was received by buyer on march 5th, have never received the funds for this transaction either. Have E-mailed Mercari and messaged on FB with no response. I want my MONEY!

Update: Mercari has settled both issues quickly. Thank You!

I ordered a pair of UGGS from the Mercari site from a company called PinkyNation.
I have 8 other pairs of UGGS - all of which are a size 6. Therefore I ordrered a size 6. When they arrived they were way too small. I contacted Mercari regarding a return and I was told they would not approve a return based on size and to contact the seller. If they approved the return, Mercari would process the return. The Mercari site is so difficult to navigate, it makes it almost impossible to find contact information. I had to email Merari 4 times asking for a link to the seller.
I then contacted the seller PinkyNation who promises 110% satisfaction and they sternly refused to accept the return stating it was not their fault the UGGS didn't fit. This was after me telling them twice that I owned 8 other pairs clearly marked size 6.
DO NOT ORDER ANYTHING FROM THIS COMPANY. BOTH MERCARI AND THE SELLER PINKY NATION are unethical selling platforms. The worst customer service I have every experienced!

I've never had any problems on here at all. (Thank Goodness!) I agree with Nancy M. On all the guidelines about the transaction.
I HIGHLY recommend YOU ask LOTS OF QUESTIONS BEFORE purchasing! I've had MANY sellers NOT respond. I asked the same normal questions to a seller and she blocked me immediately without even answering me, then right away updated her ad and remarked on my questions! Rude! I asked if her item was authentic, which come on, there are lots of knock offs out there! It is NOT acceptable for any seller to block a buyer just because they feel like it! I asked normal questions about the item and she, for whatever reason, decided to put a block against me! That's NOT acceptable!
Other than her and those who don't respond, I've had really easy, friendly transactions with fair prices. All items arrived exactly as pictured. All these items were in new condition! I'm very happy with all my purchases and happy with the sellers!
I've only had to contact customer service once about that seller who blocked me. They responded immediately. No big deal.
I've added my purchase pictures, seller's information, dates, and costs to share on the items I've bought.
I really wanted to sell on Mercari, but with all these horrible seller reviews, I'm absolutely horrified to even try! Why do those miserable losers have to go out of their way to ruin things for everyone? Shame on you! I have nice things to sell and DON'T want to get scammed! At least selling on Craigslist, I let them know I will only meet at the local police station! There's no internet police for these sites!
Just remember, ASK LOTS OF QUESTIONS BEFORE BUYING!
*As a side note* It's 2018, anyone can say anything, but if you don't have pictures of actual proof or lots of detailed information in a review, then I wouldn't really give it much consideration. Everyone has access to cameras and can give IDs and detailed dates and actual real information.

Was psyched to find this seasonal item from christmas and Never received confirmation or any advance communication but money was taken out immediately. I had to search & question (no way to get in touch with seller on this site) for two days until 5 days after I found a message on site stating ONLY "Seller could not ship item" That's it. No reason. So they have $135.00 of mine with a vague explanation of your money will be returned in 30-45 business days. Holy rip-off batman! Out of the blue my purchase and money are gone. This was my first time using Mercadi... and the last. Hope I get my hard earned money back so I can find another pallet.