MercariReviews 2,404

Don't use this website https://www.mercari.com/ I bought something off this website and this site protected the deadbeat seller and allowed them to stay on their website. Seller listed one item on multi-sites and sells this one item twice on two different website. She may have listed on more than two websites. Mercari will not let me contact the seller or leave feedback for the seller. They still show the seller has 100 percent positive feedback - their feedback is misleading because they only allow you to post positive feedback. They don't protect their buyers.

This site does NOTHING to protect sellers from scammers! I was doing great on here until this week when I got hit by a scammer. Person purchased an item from after haggling on pricing and when it arrives, claims I sent an oily dishrag of a top when in fact I sent the purchased item of a dress and had video taped the item, the packaging and the mailing. The buyer opened a claim immediately and Mercari approved it within 3 minutes of her opening the claim and WOULD NOT even allow me to respond - nothing. They could care less. Well, I am pulling over 100+ items I sell from this site and going elsewhere. They will loose also as I was a top rated Seller on here. Maybe one day they will get a clue and realize why so many Sellers are jumping ship. Tootles.

DO NOT WASTE YOUR TIME AS A SELLER OR BUYER ON THIS APP. YOU WILL BE SCAMMED! I have been patient with Mercari. I am a seller and buyer with over 600 ALL positive reviews. There has always been an abundance of counterfeit items on this app, but I just learned not to buy items that could be counterfeit. I gave Mercari a chance despite this, but there has been a surge of low class scammers trying all types of methods to get one over you. Recently, I had a buyer claim I sent the incorrect iPad cover. I know I sent the correct one, but I was nice and said please open a claim or send it back so we can see it was incorrect and refund you. However, the buyer went ahead and rated me poorly. I have noticed a lot of buyers doing this, claiming item not received or wrong item sent, to see if you will refund them PayPal or send them a new item free of charge. If you dont, they review you poorly. When I contacted Mercari they REFUSED to change the rating... even though there is no proof I sent the wrong item. This is unacceptable as it ruins my reputation, and there is NO PROOF this happened. Other apps such as postmark and eBay require the buyer to PROVE the wrong item was sent, or the negative review gets deleted. Mercari provides no such protection for its sellers, even though we pay them a fee to protect us. I have written a review to the BBB, and will let others know what they will deal with if they chose Mercari. Its literally full of scammers, bottom feeders, and people trying to get items almost free. Its ridiculous, and I will no longer bother using their app. Poshmark and Ebay are far superior and professional. Mercari is a mess of a company.

This website does not deserve even one star. I bought a furby rocker from one of the sellers in Mercari. The item took two weeks to arrive and it was the wrong item. There is no place in the website to complain or contact the seller. It all comes to a dead end. I finally found a phone number (not in the website) but I was put on hold for a long time. First I wait time was 7 min, then increased to 10 min then "not available" then hang up on me. This website is a fraud and so suckish. I hope they go out of business soon!

I was very unsatisfied with the online website. When you click "buy it now," it typically should take you to a screen to review your order before finalizing it. Mercari does not do this. It automatically sends you to a screen that gives a confirmation number with your order. It is terrible. When I called to get them to use the coupon they sent me via email, they wouldn't do anything for me. I would not have bought anything if I had known they wouldn't let me use the coupon. Very dissatisfied customer.

I'm a seller on Mercado and they deleted my account after I declined an offer from someone who low balled me! The item was a black shoulder bag and it was listed as such. The person offered me a lot below asking and I declined. As soon as I declined my account was inactivated do to a " counterfeit item"! The purse was not listed as authentic Chanel so there should not have been a problem. This site does not take into consideration anything they just deactivate you like the idiots they are! This site is run by Morons! Grow up! If you're going to buy or sell on this site think twice! They're Jerks! If I could go lower then 1 I would! Negative 1000!

I Sold $280 , Mercarí suspended My account , and they Took My money $280!!!!!, I Called them , i was waiting for almost a half hour, a person told me The same, and they Hung Up The phone.

I ordered an item from mercari. HUGE MISTAKE! They took my money and said I would get an email when my item ships. Almost a week passes with no email so I go get into my account. It said my item shipped, but 11 hours later it informs me * the seller cancelled the transaction. They also claimed that repeated emails "bounced back" to them (claims email was wrong) COMPLETE bull$#*! since it shows my correct email address right in my account info. Now I have to fight these thieves to get my money back! Definitely going to help take these scumbags down!

No problem with the seller, but I made a mistake with what credit card I used. Reaching an actual person is like getting blood from a turnip. The number I managed to look up online (no number or email on the website) was disconnected no matter what extension I used. Finally contacted them through Facebook. It literally would take a day for them to reply to a message. The person replying hadn't even read the message I sent, I had to repeat myself. (Just scroll up to read the original message!) Finally was told, nothing we can do, thanks for understanding. When I pointed out it said differently on their website, they brushed it off, thanks for your understanding. I understand all right - that I should never buy anything from Mercari ever again.

Bought a coffee travel mug from there. Looked great online. Received and the lid didn't fit properly. Obviously it would need to fit properly so you can drink out of it. It did not screw on correctly. So I contacted Customer Service... you can't speak to anybody. Contacted through the website. Got a message that they will get back to me within 24 hours. That was a month ago. I've contacted several times since then and just gave up. Worst Customer Service!