Men's USAReviews 282

They Sent the Wrong Item and Kept My Shipping Fees

I ordered from Men's Tuxedo USA on 2/16. The website advertised same-day shipping, and I paid extra for 3-day delivery. It took 9 days to arrive. During that time I requested cancellation multiple times since they couldn't honor the shipping timeline I paid for - they refused every time.

When the package finally showed up on 2/25, it wasn't even the item I ordered. Completely different SKU. I have photo evidence.

I returned the wrong item they sent me - unopened, in new condition, in original packaging - and requested a full refund. They issued a partial refund and are withholding $33.93, claiming that shipping and the prepaid return label are "non-refundable since they are processed automatically by the carrier."

Let that sink in. They charged me for 3-day shipping they didn't deliver, sent me an item I didn't order, and then kept the shipping fees for both directions because the carrier already processed them. Their mistake, my cost.

After weeks of back-and-forth over email and live chat, they refuse to make it right. I've since filed a dispute with my bank and complaints with the FTC, California Attorney General, and the BBB.

Do yourself a favor and do some research before ordering. I wish I did. You'll find countless examples of people with the exact same experience - wrong items, late shipping, partial refunds, and a company that makes it so difficult to get your money back that people just give up. That's not bad customer service. That's a fraudulent business model.

If I could give negative numbers on this review I would or a straight ZERO. What i recieved is nothing like what I ordered and not to mention it was 4 sizes too small. Good luck talking to anybody for a return. F them

Ordered a men's red tuxedo for $259 online. One hour later I cancelled the order bothnby phone and email. They confirmed this cancellation. They returned only $207 of the $259, citing a 20% cancellation fee, not to be found in anything prior to the order. During that hour they provided no service for that fee. AVOID THIS COMPANY AT ALL COST. THEY GIVE ONLINE BUSINESSES A BAD NAME.

I ordered from these guys and payed for 2 day shipping my order came late and they sent the wrong hat and now they are not trying to refund my 35 dollars for shipping and they want me to pay a restocking fee of 25$ for something they messed up on I will never order from they guys again 09/20/24 ship date was 09/15/24 clearly not 2 days

BUYER BEWARE! I received a suit that was nothing like the suit I ordered. I paid $172 for the suitwhich includes the $11 shipping. I told them I needed to exchange for the suit I ordered and they informed me that the suit I ordered was no longer available. They offered discounts for me to keep the hideous thing and told them I wanted a full refund. They didn't give me an RA so I paid $29.60 for return shipping. I emailed them that the total they owed me, including return shipping was $201.60 but I only received back $128.20. To add to my own stupidity, I ordered a suit from Men's Tuxedo USA, not realizing that they're the same company. I got the exact same hideous suit that I got from Men's USA... unbelievable! I guess I'll be ripped off again trying to return this piece of trash.

Ordered items over 6 weeks ago. Took forever to arrive. Wrong sizes sent. Items returned. Item received still wrong size. Told they were overnighting correct size.
That was a week ago. Needless to say I will not be ordering again from MensUSA. Extremely poor customer service. No satisfied at all.

Absolutely disgusted with my experience with this company! Firstly, they took my money from the credit card with a promise within 24 – 78 hours to provide a tracking number. After waiting a week without receiving a tracking number, I looked for ways to contact them, and finally contacted them via email. It took them about another week to reply only to say they didn't have the suit that I ordered but presented a photo of another suit without any details as a replacement. With no details, I tried to look it up on their website and couldn't find it. I went back to their website again and found another suitable replacement. I replied again to them. After almost another week without hearing from them, I sent them another email asking whether they had shipped my garment or not.
I didn't receive any reply from them, so I contacted my Credit Card company and opened up a fraud request against them. While the fraud department was conducting their investigation a package finally arrived. It wasn't what I ordered.
I contacted them again, to see if we could work out some kind of amicable agreement. Their canned reply was that I could keep the garment and they would issue a onetime $25.00 credit to my card.

Forget about trying to call them on the number supplied. It has a canned message on it about all customer service agents are busy servicing (Scamming) other customers, and the best way to contact them would be via their email address, then it hangs up.
If you're considering ordering from Men's USA for ANY reason, I would strongly advise you to reconsider. This was such an unbelievably terrible experience that I'm still not 100% sure it's not an elaborate practical joke. It took a total of 25 or more days to receive the suit.

Beware! I purchased a suit from Men's USA, it supposed to be a 46s. It was a 46L that I received. I tried on the suit and the sleeves completely covered my hands. I was disappointed. Now earlier I purchased two 46s suits and they fit fine. Those two came with the size labels attached in the collar and the waistband of the pant. The sleeve was labeled 46s. The 46L all the labels were "cut out" before they shipped it. This prevented me from returning it, because they required the labels to be attached. I was stuck with the suit. I WILL NEVER PURCHASE ANY MORE SUITS FROM MENS USA. THINK BEFORE YOU BUY! MY ADVICE DO NOT PURCHASE THE SUIT.

Absolutely disgusted with my experience with this company! I ordered a suit for a wedding was sent an item completely different from the item pictured and described. The returns department told me that the item I received was an acceptable match for what I ordered, even though it's a different color, different fabric, and different style; they offered a "courtesy refund" for me to keep the item but made it clear that they would not admit fault for the discrepancy between the order and what was delivered.

Their phone line gives the option to talk to customer service but in a very "all roads lead to Rome" way, the phone only ever takes you to sales staff. I was told by three different members of the sales staff that sales is the only department in the company that has telephones and all the other departments only work through email.

One sales staff member hung up on me THREE TIMES and when I confronted her about it she said, "Yeah I hung up on you because all you want to do is complain and I don't have time for that." Absolutely pathetic behavior and I can't believe they will allow staff to behave like that. It was honestly shocking.

It's no wonder this sham of a company has such pathetic reviews and an alarming number of Better Business Bureau complaints. Perhaps if someone other than the sales staff had telephones, they could operate a little more efficiently. The 1990s Microsoft Office clip art vibe of a website is a complete joke and gets you no closer to any kind of an answer.

If you're considering ordering from Men's USA for ANY reason, I would strongly advise you to reconsider. This was such an unbelievably terrible experience that I'm still not 100% sure it's not an elaborate practical joke.

After having a little difficulty finding the right color pants I ordered, the staff at Men's USA finally came thru with the correct pair of pants which are very classy.

If you haven't noticed, there's a pattern in reviews of this company. They are a scam and as long as they have your money, you're screwed! I speak from experience. Like others have said, wrong size (size tags removed from item), wrong suit. Same BS, the run-around. I wish an attorney would look into copyright infringement this company commits; unlawfully using "Stars" names as if they endorsed the items using their names, i.e. Collin Firth. NOTHING on the suits states Collin Firth, they just grab a stars name, post it next to the suit in the description. This should be investigated and this company shut down!

Great options and selection. Wonderful customer service and friendly. Great shopping experience, great job.

Originally attempted to order a different suit for my son, but it had "cosmetic damage" so I was asked to provide a different suit of choice. I asked for this one as an alternative. After a week (almost 2 weeks), I was told it was sold out. With no hopes of anything going right and on a time frame of needing a suit, I requested a refund. After 2 days of asking for a refund, on day 3 I was told this suit magically was in stock! AFTER requesting a refund for a "sold out item"! How strange! Need less to say, I am HIGHLY DISAPPOINTED! Long wait, nothing in stock, then when requesting a refund, the items magically is available! Blaming a "new employee" for errors! Customer service representatives are POOR! Communication is SLACK! If you want someone who's website is up to date, and customer service actually communicates properly, then THIS IS NOT THE PLACE TO SHOP (mens USA)! If I can give a negative star review, I definitely would!

Got a suit didnt fit even though its my size, cheap China garbage and they dont honor there refund policy! Scammers

I was all excited about purchasing suits for my groomsman and after two months of back and forth with several mistakes by this company I finally received all suits (and not the ones I originally ordered). Customer service is non existent and any time I made a phone call, the team answering always said "someone else is working on this case and aren't in today". I had that numerous times and the company claim was that only one person could work on your order. So I had to keep calling until that person happen to be in the office. Email doesn't work either because apparently any refund/exhange information can't be handled over the phone and the lack of email communication is laughable. This experience was awful for what should have been a great experience for the best day of my life.
I also had to PAY for the company mistake of sending the wrong suits! I had 7 suits on order and 5 were incorrect! They sent the incorrect sizes and then made us pay to ship back for the correct size. They also told me that I could mix and match the sizes, but turns out that was also a lie and they would not honor what was told. It's the whole reason I decided to buy them because of that reason.
At one point we had a representative who thought this whole process was a joke and historical and even just hung up mid conversation because apparently he didn't feel like doing his job that day. Extremely rude customer service and I WOULD HIGHLY RECOMMEND GOING SOMEWHERE ELSE!
There is a reason this company has such low ratings and somehow I mistakenly ordered from this site through a different vendor. So double check the company as it was an honest mistake on my end and turned out to be such a horrible experience.

On May 8th I paid $236 for a suit. They sent me the wrong size and after many emails back and forth re: who pays for the return shipping, they finally sent me a refund of $225. I told them they are $11 short and they are now refusing to pay the balance. It is not the $11 dollars. It is the principle of the situation. I ordered the correct size, they sent me the WRONG size and will not refund the TOTAL amount paid. This situation has prompted me to dispute the charge with my bank, and file complaints with the California Attorney General's Office and the Better Business Bureau. Bottom line...DO NOT DEAL WITH THIS COMPANY. They will not speak to their customers, (email only), and will try to rip you off.

I have purchased from them for years. You can get some amazing suits but the return policy is a joke and the customer service is literally non existent. I ordered a jacket recently and they sent me the wrong item TWICE. I returned it and they charged me a stocking fee for their error. In a world where amazon returns don't cost a dime Mens USA charges you a restocking fee and makes you pay for return shipping. If you order something its a gamble

THESE PEOPLE ARE NOTHING MORE THAN COMMON CRIMINALS. BUT, YOU DO HAVE A RECOURSE. DOCUMENT ALL CORRESPONDENCE WITH THEM, AND SUBMIT A FRAUD CLAIM TO THE BANKING INSTITUTION YOU USED TO PAY THEM. MY BANK REIMBURSED ME IN MINUTES; AS THEY SENT A JACKET WITH THE SIZE TAG CUT OUT THAT WAS 6 SIZES TOO SMALL, THEN WANTED ME TO PAY THE RETURN POSTAGE FOR THEIR ERROR. DONT PLAY THEIR GAMES, REPORT THEM TO YOUR BANK IMMEDIATELY. IT IS ALSO HELPFUL TO SEND THE LINKS TO THEIR BBB; TRUSTPILOT, AND GOOGLE REVIEW SITES.

Men's USA is a fraud. First they ship me pants where the invoice says unhemmed and when I returned them because they were hemmed and cuffed but too short, they asked if I wanted replacement or refund. They indicated that replacement would cost $25 per item and said if I didn't want that, they would refund me the money. Customer service never disclosed the refund amount even when asked but when the refund posted to my credit card, I calculated that they charged a 20.29% restocking fee (probably rounding to whole dollars in their favor). Their website says 100% guarantee for returns when the order is not what the customer ordered. When you get the email receipt, they indicate returns are not permitted yet they charged a 20% restocking fee on an order mistake that was their mistake. They also retain the customer's credit card information which is not PCI compliant. I would not recommend using this company at all.