On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Medicare FAQ Reviews Summary
The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very good! Very helpful! Very informative! Checked back several times to make sure all I needed to do was complete!
Very good at helping me select the right planets right for me
It only took about 15 minutes to confirm, set up, and complete the transaction. Agent was well informed even making me aware of other options available to me before completion.
Excellent attentive to detail and return call, gave attention to detail
Trevor was kind, friendly, professional and thorough. Our questions were answered well and his patience was unbelievable.
Was assisted on the phone with aetna to straighten out my supplement. Then she checked rates to help save over 100.00 a month.
All of my Austin's were answered completely. She was very helpful. Excellent interaction.
Darren Wilson explained differences in N and G plans in a manner that was easy for me to understand
Mia Esteves certainly provides excellent customer service. She is extremely professional, kind & knowledgeable. Thank you, Mia.
Mia was patient, helpful and attentive to my questions... Mia has a good sense of humor and helped me through my attempts at corny humor 😜 while asking questions... I appreciated her help.
Larry was an attentive and patient listener, quick to suggest remedies and to answer questions. I was between two supplemental plans and he helped me weigh the pros and cons of each, given my specific economic and health status. If he didn't know an answer, he put me on a brief hold and got the information. I felt satisfied when the call completed and highly recommend Larry as a knowledgeable and compassionate medicare professional.
Nicholas was awesome to work with. Very knowledgeable and great costumer service. Thank you! Also patient..
Kevin was able to answer all my questions. I had a large amount of questions. Weather email or on the phone he always returned my message. He was patient and explained things again if I needed to hear things again. I never felt pushed and he showed a lot of patience. Kevin deserves the highest recommendation.
EIP has helped my wife and I select the best Medicare supplement plan and our Part D drug plan. We are very satisfied with each member of the staff who consistently provide excellent information to us and encourage us to reach out to them with questions. Today Sherri Coker Newton called me just to check in. She is very personable and professional. She recorded our new permanent address and made sure we were satisfied with our current coverages. Thanks very much!
Tyler called since I had inquired about Medicare supplements. I had signed up for one, but Tyler got me Aflac supplement for $55 less than I was going to pay. He was personable and knowledgeable.
Everyone at rip has been very professional and friendly at EIP. Awesome attitudes and great personalities.
Mia had been very helpful with some extra questions and has been knowledgeable and patient.
Very good experience. Learned something new. Something is fit my need.
I was having a horrible time with Cigna attempting to get a MediCare "G" policy for my husband. Thank goodness for Emily Scites assistance. She did what Cigna's own reps were unable to do.
Evelyn Padilla took care of and set up my medicare supplement also vision and dental it felt like I was talking with a good friend and not a sales agent trying to sell something she was very knowledgeable I highly recommend Evelyn to anyone who needs help with medicare plans give her a raise
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members