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Medicare FAQ Reviews Summary
The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
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He took us through the possibilities and combinations of plans and helped us find a suitable option. Thank you!
Christine was very helpful. She explained everything in detail (after all they are the experts, we are rookies). She explained everything that I would need to do to finish my enrollment and it went through without a hitch. She made a very stressful endeavor seem effortless. I appreciated her help very much.
Listens and explains plans very well. Pleasant and fun to work with. Calls back in timely manner.
The increasing cost of drug coverage had us worried so we called EIP. Eduardo Garcia returned our call and he reviewed our options, answering all of our questions. He followed up with emails directing us to the enrollment site and the process was exactly as he described. He was patient, courteous and helpful.
Karissa was excellent! She was polite and answered all questions so I have a clear understanding of the policy. She also recommended a dental policy that I believe is perfect for me. She is an asset to the company! Thank you Karissa!
Chatted with Daniel A. About prescription drug coverage. SUCH a super guy! I'm not supposed to have any sugar, but confessed to him that I guzzled a big old bottle of Gatorade last night. I actually just enjoyed ANOTHER bottle, several minutes ago. Tasted so good, I'm almost beside myself!
Daniel is patient, funny, kind, and EXTREMELY knowledgeable about Medicare and the prescription plans. Two, VERY ENTHUSIASTIC, thumbs up for Daniel!
ALL of you folks are a blessing! The ins and outs of Medicare are quite frustrating, to say the least. I tend to get easily overwhelmed with all of this stuff, so it's comforting to know that you folks have my back. I'm truly blessed to know that I can count on EIP to answer my questions!
Also, here's a big shout out to Mr. Brandon Cahill ("United States Marshall") for being such a stand-up guy. He's the first person I talked to at EIP, and got me squared away with my Medicare plans. Five stars for Mr. Cahill.
Last, but not least, JAGGER ESCH. Mr. Esch wins, hands down and unequivocally, the award for the most cool moniker EVER. "Jagger"; I think that someone's parents are HUGE fans of The Rolling Stones, and "Esch", what more can I say?
Keep up the fantastic work!
Started fine but then original agent Rachel just disappeared. No one notified me that she was gone and I was just left hanging after applying for new Medigap policy. Finally reached Edwardo Garcia who was
Very helpful and professional. Policy was approved.
Larry did a fantastic job going over the new part D plan with me. He found me a great plan that really fits
My needs. Thank you Larry I greatly appreciate it. Keep up the great work
Tamra has great product knowledge and very patiently and professionally explained to me the policies offered. It is very nice when a person receives such great customer care as such service is difficult to find in this day and age.
We enjoyed talking to Bernie we will call Bernie again and send him many referrals
Christine was so helpful, spent a lot of time with us and answered all of our many questions.
Daniel Almeida did an excellent job helping us understand our coverage options. He was patient, thorough, and saved us a significant amount of money.
Eduardo helped me through a stressful period. My drug carrier no longer offered my plan and I needed to secure a new Part D plan. Eduardo was very patient and knowledgeable. He helped me select a new plan and relieved my stress. Thank you!
It was very efficient,very knowledgeable,quick and easy,.Eduardo was very pleasant, very knowledgeable very patient and knows his job well. He is a very friendly gentleman and enjoyed working with him. He did all I could to get the best for us. I believe he's an asset to your company.
Very professional
Saved me money for the insurance
I know it is a busy time but the phone wait is too long
We worked with Tessa who was able to find a good plan for us. Very happy with the attention she gave us. Will definitely come back for more info.
When I first got on Medicare back in 2017, I knew nothing about enrolling in Medicare. FAQ helped me very much in comparing prices and plans.
I called Elite with a concern that my part D coverage was going to increase in 2025 by $40 a month.
Eduardo Garcia was patient and considerately spent time to research my coverage and recommend a new Part D plane to fit my specific needs and budget. In addition, we reviewed my VDH plan and updated that as well. Eduardo went the extra mile and made the call with me to cancel my plan and set the new plan up for 2025. Huge thanks to Eduardo Garcia and Elite!
We were lucky enough to get Melinda Dries in our phone call. What a blessing. She has been on point with all our questions, responds to our emails promptly & will call us back in a timely matter. She follows up & explains what will happen next in the process with your insurance & then follows up again. If we have questions come up, she will call us & takes the time needed to answer each & every question we have. We never feel like anything we ask is a dumb question. Even with having 2 back to back hurricanes in Florida, she was still available which was totally unbelieveable. Great customer service since the first day we spoke to her. Thank you Melinda & hope you recover from the horrific hurricanes. Our hearts go out to you, your family & all in Florida. Would also want to add the online video you have on your website was so very helpful, and informative. It really explained in detail Advantage plans & Medigap Supplement insurance. Showed & listed what the differences are & even what excess charges were (which no one could ever explain to me). First video that actually took you step by step so you could truly understand this complicated Medicare insurance process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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