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Medicare FAQ Reviews Summary
The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
This summary is generated by AI, based on text from customer reviews
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Bernard DeSena answered all my questions. He was very knowledgeable, patient, and willing to discuss options.
Hello,
I needed to call your office today regarding my application for a Medicare Plan through Aflac, after speaking yesterday at length with Steven Vonharten and getting the application started. A conversation with a friend earlier today left me with serious concerns regarding that policy so I called your office and was very very fortunate to be able to speak with Tessa Steele. From the start of the conversation, Tessa was completely friendly and upbeat and professional and respectful and extremely knowledgeable about everything that I was asking about and she was able to answer all of my questions and to give me all the important information needed. It was a complete pleasure speaking with her and, as with Mr. Vonharten, it left me feeling very confident and reassured that your company does have the best interests of its clients in every way.
I hope that Tessa is recognized for how confident and helpful she was today, again as was Mr. Vonharten yesterday. At this point, I don't know what plan I will end up getting, but I do know that it will be one that both agents make sure is best for me.
Thank you, Tessa and Steven for your time and attention in helping me make the best decision necessary for my Medicare Plan moving forward.
First, I went on Elite's website and watched the very customer friendly and informative seminar on Medicare choices.
Then, I called and talked with Evelyn who was the epitome of professionalism, empathy, and excellent knowledge and customer service.
Never have I encountered a company and their representative more ready for my concerns and Medicare needs.
Finally, I have a trusted partner for the life of my Medicare and medical needs.
Joseph Campbell was excellent in describing my options as well as for 4 of my friends who asked me to call on their behalf. He talks eloquently about the pros and cons.
I was incredibly impressed that Larry Cate spent so much time helping me figure out a problem with my prescription D plan, even though I had not purchased the plan through Elite. He also took all the time in the world to help me understand a complicated situation between my Medicare supplemental plan and a medical provider that conflicted with my supplemental provider.
These guys are salespeople, and for them, time is money. But you would never know that their priority was anything other than their clients' welfare. I'm so impressed with Larry and Elite. I'm a customer for life.
While there have been hiccups along the way of getting established with various supplemental plans, I can heartily say that Connor McKay, Customer Care Specialist, has well-earned his title. He is knowledgeable and responds as promised, which is much, much appreciated!
Very nice and helpful with details about the coverage.
I have contacted Elite Insurance 2 times since I signed up with them for my medicare supplemental plans and quite honestly, I couldn't be happier. I have dealt with Jared in Customer Service each time. He is a pleasure to deal with and goes above and beyond to answer any questions. I wish all companies were this wonderful. And Jared thank you for all you do for me when I call.
Called in to find a health insurance plan spoke to the agent Ryan Ritter had a fantastic experience with him. He was so great, answered all my questions, and et me up with a great health insurance plan.
Jared was very helpful. The first time that we spoke, I was overwhelmed with information. The second time, she filled out 2 of the applications for me electronically and had the plans in place as soon as they could be, thus saving me the hassle of trying to do them by myself.
I received fantastic service! The representative was able to give me all the time I needed, and gave me very concise explanations! And actually found a policy that is what I want. One where I don't have to get a referral.
It was a great experience. Answered all my questions.
He was so helpful, patient, informative and kind! Such a blessing in this nameless world! Instilled confidence and trust throughout the call! Bravo!
I have miniscule memory and have had to ask for repetition multiple times - Alex was very patient and gave me the opportunity to gather my thoughts and faqs for the applcation along with great detail for what was next.
Everything that looked complicated was explained and reviewed with my questions treated with respect.
I spoke with Alex Lewis today and he took the time to explain all of the parts of Medicare. I was able to choose a plan that best fits my needs. Many thanks for making this process much easier!
He answered all questions I had. He will call again in June. He was very friendly and knowledgeable!
Yvonne was very knowledgeable and willing to help. There was an energy in her voice which told me she is a caring person who loves her job.
I'm not ready to make a decision at this time but would not hesitate to contact Yvonne in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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