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Medicare FAQ

5.0

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Medicare FAQ Reviews Summary

The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.

This summary is generated by AI, based on text from customer reviews

service
21
value
16
quality
8

Instant Feedback

756 reviews

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Washington
2 reviews
0 helpful votes
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Great Medicare Experience
January 31, 2023

He was so helpful, patient, informative and kind! Such a blessing in this nameless world! Instilled confidence and trust throughout the call! Bravo!

Date of experience: January 31, 2023
North Carolina
1 review
0 helpful votes
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I have miniscule memory and have had to ask for repetition multiple times - Alex was very patient and gave me the opportunity to gather my thoughts and faqs for the applcation along with great detail for what was next.

Date of experience: January 30, 2023
Illinois
2 reviews
0 helpful votes
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Great experience!
January 30, 2023

Everything that looked complicated was explained and reviewed with my questions treated with respect.

Date of experience: January 30, 2023
Alabama
1 review
1 helpful vote
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Medicare Supplement
January 27, 2023

I spoke with Alex Lewis today and he took the time to explain all of the parts of Medicare. I was able to choose a plan that best fits my needs. Many thanks for making this process much easier!

Date of experience: January 27, 2023
Iowa
1 review
0 helpful votes
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Jordon
January 25, 2023

He answered all questions I had. He will call again in June. He was very friendly and knowledgeable!

Date of experience: January 24, 2023
Pennsylvania
1 review
0 helpful votes
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Medical Plan G
January 19, 2023

Yvonne was very knowledgeable and willing to help. There was an energy in her voice which told me she is a caring person who loves her job.
I'm not ready to make a decision at this time but would not hesitate to contact Yvonne in the future.

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
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Supplemental Insurance
January 11, 2023

I needed help getting supplemental insurance for my husband. Yvonne Pailla was so helpful. I had no clue about this and she was so kind and patient with me explaining everything to me in such detail where I understood everything. Thank You Yvonne!

Date of experience: January 11, 2023
Ohio
1 review
0 helpful votes
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As a military veteran I have had some amount of difficulty obtaining correct information with regard of how to proceed in getting the appropriate Medicare coverage upon turning 65. Joel G. Was able to provide timely and valuable answers to all of my questions, while also being a good listener. The fact that he was courteous, patient, articulate, and personable made the experience all the more pleasant. I now have a Medicare plan that is right for me and well within my budget! Thanks so much!

Date of experience: January 4, 2023
Maryland
1 review
0 helpful votes
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Daniel Wilhelmi • *******@teameip.com is an excellent representative; very helpful, very patient and very knowledgeable. I am disabled with vision impairment. He patiently explained the best options for my needs to include Option D. I am so thankful for his help! Thank you Daniel!

Date of experience: December 19, 2022
Colorado
1 review
0 helpful votes
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Justin Frey
December 15, 2022

What a pleasure it was to work with Justin Frey. He was very caring and made sure he did everything to make me happy. He should be recognized for his excellent service.

Date of experience: December 14, 2022
Texas
1 review
0 helpful votes
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Real help
December 8, 2022

Danny was excellent. He listened to all my questions and gave me answers I could understand. He found the best plan for me.

Date of experience: December 7, 2022
Missouri
1 review
0 helpful votes
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Agent Al spent 2 hours on the phone with my husband and me today helping us compare Medicare Supplement policies and Rx plans to find what fits best for each of us. He was knowledgeable, courteous, made the process FUN, and showed us how we could save $$$ and get good coverage. A big THANKS to Al and to Cigna for providing such good service mixed with a little fun during the process.

Date of experience: December 5, 2022
Colorado
1 review
0 helpful votes
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Joel Garcia
December 1, 2022

I wanted to highly recommend Joel. He walked me through a somewhat confusing process and now I fully understand how Medicare and my individual plans work
I actually may study now to become a Licensed Medicare agent myself because I had been interested in pursuing it.

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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Agent review
November 21, 2022

Agent was extremely knowledgeable. Very helpful and pleasant to work with! Michael was very patient and answered all my questions

Date of experience: November 18, 2022
Pennsylvania
1 review
0 helpful votes
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Been on the phone for 2 weeks looking for information didn't get much explanation from other Agents, However Yvonne Padilla was the exception. She is friendly, patient, and very informative. I didn't feel like I was being rushed to get off the phone. I would and will recommend her to any of my friends who need help with their Medicare needs. Thank You Yvonne for your time.
Geanie

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Ackon Wacker
November 3, 2022

Ackon Wacker was professional, delightful and very thorough. We are glad our paths have crossed and we feel confident that he will keep us advised of any updates that are important to us.

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
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Mr. Alphonse Lucarelli is "the go to insurance advisor ", he is very knowledgeable, very professional, courteous and has lots of patience. I got more information from Mr. Lucarelli than I got from all other sources put together. He advised me best medical insurance at cheapest prices.
I am very grateful to Mr. Lucarelli for simplifying what was a very complicated task for me.

Date of experience: November 1, 2022
California
3 reviews
0 helpful votes
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Excellent service!
October 26, 2022

Jason was a pleasure to work with. He is extremely knowledgeable and professional. I explained what changes I wanted to make, and he immediately gave me 2 or 3 to choose from. He took all of the pressure and confusion out of finding a Medicare insurance adjunct. Thank you, Jason

Date of experience: October 25, 2022
Virginia
1 review
0 helpful votes
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Responded to an e-mail offer this morning and opted to be called. The phone rang immediately, and Billy Riley came on the line in about 6 minutes. It was clear early on that he was not only every knowledgeable about the many plan options, but that he was truly interested in providing me with the best, least cost option. In addition to finding me a better option for Plan N that I currently hold (up to A+) he arranged to pass me on to the Part D solution.

Date of experience: October 24, 2022
South Carolina
1 review
0 helpful votes
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Service by Sophia
October 15, 2022

Sophia simply explained everything that Medicare, Aetna AND Wellcare people just couldn't. Before I spoke with her I was so confused and truly frustrated because people didn't have any idea what they were talking
About. When I was about to give up, Sophia saved me! She was truly Awesome!

Date of experience: October 13, 2022