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The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
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Larry was an attentive and patient listener, quick to suggest remedies and to answer questions. I was between two supplemental plans and he helped me weigh the pros and cons of each, given my specific economic and health status. If he didn't know an answer, he put me on a brief hold and got the information. I felt satisfied when the call completed and highly recommend Larry as a knowledgeable and compassionate medicare professional.
Kevin was able to answer all my questions. I had a large amount of questions. Weather email or on the phone he always returned my message. He was patient and explained things again if I needed to hear things again. I never felt pushed and he showed a lot of patience. Kevin deserves the highest recommendation.
EIP has helped my wife and I select the best Medicare supplement plan and our Part D drug plan. We are very satisfied with each member of the staff who consistently provide excellent information to us and encourage us to reach out to them with questions. Today Sherri Coker Newton called me just to check in. She is very personable and professional. She recorded our new permanent address and made sure we were satisfied with our current coverages. Thanks very much!
Tyler called since I had inquired about Medicare supplements. I had signed up for one, but Tyler got me Aflac supplement for $55 less than I was going to pay. He was personable and knowledgeable.
Everyone at rip has been very professional and friendly at EIP. Awesome attitudes and great personalities.
Mia had been very helpful with some extra questions and has been knowledgeable and patient.
I was having a horrible time with Cigna attempting to get a MediCare "G" policy for my husband. Thank goodness for Emily Scites assistance. She did what Cigna's own reps were unable to do.
Evelyn Padilla took care of and set up my medicare supplement also vision and dental it felt like I was talking with a good friend and not a sales agent trying to sell something she was very knowledgeable I highly recommend Evelyn to anyone who needs help with medicare plans give her a raise
My agent Gavin Williams is outstanding. My policy goes into effect on February 1 I am looking forward to using my insurance.
I want to apologize for my confusion. Previous review was about Transamerica not EIP!
Now that Nick helped me to find another one with Mutual of Omaha I am very happy ($150 less/mo!).
Walked me through setting up a virtual on screen so I could see him and everything he was describing. This made it all easier to understand and make a choice. In addition, he was friendly and really nice to talk to, which made the experience much easier. I don't remember the exact date of our conversation, so am guessing on the date of experience.
Dana Harmon was a great help in my search for health insurance. I had done my research but, he filled in the blanks and got me set up.
Skyler Forbis was so helpful, understanding, personable, and knowledgeable! Found the right plan for me!
Always Fast Reliable service, that can guide You through the maze of options for what best meets You needs and requirements. Special Thanks to Daniel & Katherine for being there when You need them with Great followup & service!
The both Deserve a window office & a raise. Nuff Said.
I was a bit Leary being done by phone, but the presentation was done by PowerPoint on a laptop. So I could follow along.
My advisor made sure to collect all information. Listened to 'perks' I was wanting while informing of others I may not of realized were available. Along with making sure I would receive as much as I needed he also kept cost in mind.
I was emailed a copy of the used PowerPoint so I could review afterwards.
Even scheduled a follow up appointment to make sure I was good with decisions. At this second meeting, I did have questions &/or ideas. He took these into consideration as much as the first time.
I've had a very good experience with elite insurance. Last year there was a gentleman that helped me to get everything in order. This year I called and a lady answered. She said she could take care of my needs and she did so we got some extra insurance and dental insurance and Eye insurance.
Thank you to elite insurance company
Great results, very friendly and helpful staff. Only problem is when I call you, I never can get ahold of anyone. Have been on hold for up to 2+ hours.
Karissa did a very professional job getting us setup with a new Insurance Carrier. She knows her stuff. She was a pleasure to deal with. EIP is lucky to have people like Karissa and Brandon.
Diego was very knowledgeable about the entire Medicare supplemental insurance. He explained all my options clearly without any high pressure sales tactics. He helped me select the right insurance for me at a cost that was 40% less than my current provider. He followed up a couple of time to make sure that I had no questions.
I definitely recommend Diego and his firm for any insurance/financial needs.
Karissa was most helpful in taking me thru the a lengthy, complicated, time consuming process of reviewing an alternative supplemental provider. It was obvious to me she truly had my best interest at heart and wanted to assist me in anyway possible. She is very good at what she does!
I received excellent service from Escarleth Rugama, she was extremely courteous, patient and so helpful and knowledgeable. Thank you Escarleth.
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