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The company demonstrates a strong reputation for its knowledgeable and attentive customer service, with many clients praising the helpfulness, professionalism, and thoroughness of their agents. Customers frequently highlight the ease of communication and the effectiveness of support in navigating complex insurance options, contributing to high levels of satisfaction. However, there are occasional mentions of initial challenges in accessing information or navigating the enrollment process. Overall, the company's commitment to responsive service and customer education stands out, fostering trust and loyalty among clients despite minor concerns about accessibility.
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Helpful to get multiple sources for further inquiry if needed. Highly patient with answering and clarifying was excellent
Tried to get me on plan for April first. As I have had one delay after another was supposed to be on January 1st. I was again supposed to get on April first but paperwork not submitted, now I am trying for May first.
My agent Daniel A. Is so knowledgeable and helpful in his support to me. He did his due diligence by staying in contact and providing me guidance in my selecting and finalizing by health plan choice. Great communication skills and truly listened to my concerns,
Gavin was through & took extra time to explain & guide me to a plan to fit my needs. He was professional and demonstrated great patience!
I called to check on possibly receiving a better rate for my supplemental health insurance premium, and was connected to Larry Cate. He was very helpful and knowledgeable, and answered all my questions. He helped me to file an application with a company, and we will wait to hear if I will be accepted. I truly appreciated his kindness and expertise! Thank you!
When the State of Vermont suspended United Healthcare's ability to offer all but one Medicare backup plan, we lost our insurance on relatively short notice. This plunged us into weeks of scouring through confusing and conflicting information to no avail. Just before the deadline Susanna recalled the excellent assistance she's had years before from Gary Morgan at Elite insurance Partners. We phoned him and he responded quickly, answering our many questions clearly and efficiently. He had to hand information about medigap and pharmacy plans that best suited our situation at decidedly lower costs than other options we'd been considering and with credible assurance that the major insurers he was recommending for us would serve us well. We each were signed up within a half hour, and everything since has followed smoothly and exactly as Gary said it would. And we now are confident that we are as well protected as possible and at a cost we can afford. This was a rare experience of complexity and trouble being resolved simply, easily and effectively. Bravo!
Escarleth contacted us in a timely manner. She effectively resolved a problem with communication related to change in our supplements. Without her assistance I am not certain the problem would have been resolved. We really appreciate her help!
Eduardo spoke to us several months ago about changing companies for our Plan F. He reached out again this week - just in time to take care of this. He has all the tools he needs on hand to help and knows the plans. He was fast, efficient, and very pleasant to work with.
I recently needed a secondary INS. And I spoke with Victoria. She was so extremely helpful. She went over everything I needed and I appreciated her help. She explained everything to me, and even did a follow up call. I just want to say Victoria thank you so much! You are awesome! :) I would not have been able to do this without you.
I want to commend my agent, Mr. Joseph Campbell, for his thoroughness in explaining my insurance options. Thank you so very much Joseph. You answered all of my questions plainly and thoroughly. Even more striking was your patience, thorough knowledge of the many options, and your apparent goal driven, positive attitude towards helping me choose the best option(s) for my needs. As a technical writer and instructor during the majority of my 44 year career, clear and concise communication is, not only recognized, but also greatly appreciated. I will definitely refer this company to others. Have an awesome day Joseph. And again, thank you.
JHS
Alexander Lewis was friendly, knowledgeable, and professional. He took his time answering questions and ultimately helped me decide that the best choice at this time is to stay with the insurance provider I currently have. I appreciate his honesty, patience, and humor.
I worked with Brandon and got exactly what I wanted in a Low Cost / High Deductable Part G Medicare. He set me up for around $40/mo and only $2800 out of pocket for fees.
Excellent educational videos.
Jason Runkles was the most knowledgeable agent regarding Medicare A,B,C,D and Medigap Plans I have ever spoken with. Absolutely no sales pressure, only a wealth of information and knowledge helping us to make the best choice for our situation. Hopefully, you will be able to speak with him in your information and decision making process.
Today was a rough one. I won't go into the details except to say they were costly and demoralizing. In an effort to avoid a similar experience in the future, I decided to get organized. In my efforts toward that end, I was fortunate to speak to Eduardo Garcia, a true gentleman. He listened to all my concerns and said he would look into the matter and call me back. In a very short time, he called me back with clear answers to all my questions. It was a true pleasure speaking to him. Thanks Eduardo, you were awesome when I really needed the help.
I tried to research available plans using all the emails that were sent by various parties and was met with "enter your phone number and we will call you". I finally found the time to call Elite and was met with Edward who immediately gave me the best price possible. I should have done this right away, but LIFE has a way of getting in the way. I am so glad I finally called and found it so easy and stress free. Thank you so much.
To Whom It May Concern -
My original client rep was Janet Mueller. When she left, Daniel stepped in and stepped up in such a way that there was virtually no down time in a learning curve or quality of service. Daniel is certainly one of your best and i have passed his contact information on to a few of my friends and colleagues. I look forward to many years of working with Daniel as we all continue to maneuver the ins and outs of the Medicare/health system.
Melinda was outstanding, and took the time to explain every question I had. Christine followed up to make sure I was comfortable with the change in coverage.
OUTSTANDING
I am happy with my primary provider. My doctor and her associates keep me in the know as far as my health.
My experience with the people that helped me was excellent. I first spoke with Greg Banlowe and he helped me understand the differences in the Medicare Advantage and Supplement plans. He was very patient and answered all my questions. With Greg's help I decided on a Supplement plan as being the best solution for me and the next step was the application process. I spoke today with Tessa Steele for the application process and questionnaire involved with it. She, too, was patient and informative and friendly.
I feel that both Greg and Tessa are very good with the people they help, good at their jobs and an asset to your company.
I feel that both Greg and Tessa
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