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It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.
I will never in my life order again from this place. I place a order on January 21st 2020 pay fro express chipping 3 days delivery! 02/29/20 I Still haven't received What I order. 1 month and 8 days no refund and no clothing. Smfh. Today I received a message saying my order have been shipped.
Please see photos so ya can see for ya self... This is the worse company ever...
I am now a firm believer in reading reviews before you order something now I ordered a pants set 2 wks ago and never received my merchandise when I emailed them and asked them about tracking my order I got an email back from them saying Due to some type of holiday that I had never heard of they couldn't send it to me yet I go on there today and they are telling me due to what is going on in China they could'nt give me a estimated time on when I would be receiving my items I am so pissed and I will definitely never order from them ever again now I have to go out and buy me an outfit I just knew it was gonna be here in time to wear for my cousins party
We purchased two bridesmaids dresses - red. The dresses turned out to be two different shades of red, bottom skirt was completely see-through. An underslip would need to be purchased or sewn, in red, in order to look decent. Tacky material. Return policy is mostly non-existent. They say they'll refund your money, IF, they receive your package, and if they don't, we'll have to contact the courier we hired for the return. Basically, they could receive it, not be honest about it, and there's no way to prove anything. Save yourself time, money and hassle, and buy locally. Going to use the dresses for the fabric for some other project maybe - or donate to a Goodwill. We ended up buying something local for our needs.
I bought 6 dresses for my wedding party. 3 large. An xxl, xl, and medium. They are ALL THE SAME SIZE. They are so thin and cheap made. I spent nearly $200.00 on these dresses that look like crap and won't fit all but 1 of my bridesmaids. Here's the catch. It'll cost almost the same to ship them back for a refund. I checked the sizing more than once. They are not true to size! None of the dresses have the size in them. There was a sticker on the pk. You can completely see through the dress. They are ridiculous. Completely caused me to distrust ordering online!
Tried to return for a refund but cost to ship was more than the item was worth. Very unhappy customer.
Do not order from these liars! Ordered a dress, it is not like the picture, it is super big. I asked if I could return it. It's too much money to send back. They told me order again they would give me special price. Just send order number to get $13,99 refund. I do, now I'm told wait for tracking number for refund. Liars. I should have read reviews first
Ordered a dress for Valentine's Day in January. It supposedly shipped on January 16th, but the tracking number never updated. They lied and literally did not ship the package until after I filed a dispute with PayPal. I received the dress yesterday, February 24th. That's 6+ weeks waiting for an order that was supposed to take 7-15 days.
On top of that, the dress has no shape to it - it's a rectangle!. The waist measures 7" larger than claimed, which is the same measurement at the hip! It has no waist whatsoever. Putting it on results in baggy fabric hanging around the midsection.
This company is a complete scam, and be warned, PayPal will NOT get you your money back from this particular company.
Dear customer,
Sorry for the delay about shiping time.
Could you contact our [email protected] and tell us your order#, please? Then we can check it for you.
About "no shape to it", you need use right method to scroll through part top section to get same effect as pictures.
Thanks,
Maykool
I ordered a dress a week before Christmas. I just got it jan 20. It says large fits more like a small. Suppose to be a dark blue but it's see through. Fabric is cheap and cheaply made. I wanted to send it back but I have to pay shipping back?
I ordered a dress on June 22nd. On June 26th it said it shipped. It is now July 15th and it still says, pre shipment on tracking. I asked maykool to just cancel the order and issue me a refund. They refused stating that its already shipped to the USA, which it has not according to the tracking. I whole heartedly regret ordering from this scam site before googling reviews about them. Save your money and do not fall into this scam trap like all of us that have already :(
I done ordered my bday outfit from this damn website and everyones saying its cheap material it wont fit its runs terrible on sizes... I cant get any communication from maykool itself Ive been trying to email... does anyone know how to get in touch with a representative?
Items are nothing like tbe pictures. This company should not be allowed to use other companies photos surely its copyright.
Do not order from this cheap website
I ordered a swimsuit on this website. It came with the broken zipper and the threads were pulling out of it. The customer support told that it was maide by the human factor, and I immediately understood that even if I roll sand it back they will not refund me, they will say it's my fault. Disgusting! Horrible quality and worst customer support. My friend bought the swimsuit and fixed the zipper by herself, otherwise my money would be wasted.
IF YOU ARE THINKING TO PLACE AN ORDER ON MAYKOOL DON'T DO IT! Also the sizes are a lot smaller then the actual ones.
Dress took one month to come and it was nothing like the picture. The lining was longer then the dress and I wanted to return it as a defect. Its been one month of complaining and nothing, no response. This company is a FRAUD! Cheap materials, bad workmanship. Just order from LULUs, free returns and good materials. This really was my worst online shopping experience
Really cute dress, its a bit big because i order a size bigger. But still good. The fabric is good quality.
I don't care for the return terms. I'm not going to send back a dress and pay $25 for shipping, that is wasting more money. I don't understand, if your customer is complaining about the product then you send the product again that doesn't have defaults and is what they paid for or reimburse them for the item. I already told you guys that I don't have the packaging for the dress. I gave you guys a screenshot of FedEx saying that the package was delivered today & it said a signature was involved. This package came from you guys & I just want my money back! Stop stealing from your customers.
Hi Mia,
You can read our return policy: https://www.maykool.com/shipping-delivery/
2. Return must be completed, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc)is not returnable.
And our package was just delivered today, you sent us another package's image(FedEx: tracking# 724717351813 was delivered on May 23), we found that it is wrong and not our packaging, then you tell us that you threw our packaging(FedEx: tacking# 731795956222 was delivered on May 25) out.
If you can find the packaging, please contact our [email protected], we will offer a way to solve it for you.
Thanks,
Maykool
My dress was as expected, however, it took 2 months to get to me. If you have the time to wait then this could be a good option. It is coming from China. I do feel like the quality was what I paid for.
Hi Angie,
Thank you for your review.
Could you tell us your order#, please? Then we will check the shipping time and why it spends so long time.
Thanks,
Maykool
I should have read the reviews! I ordered a dress that looks ABSOLUTELY NOTHING like the picture! Totally different material and very short. It's a darn shirt! See through material! Very disappointed! Go elsewhere! Save your money!
The dress I received looked nothing like the picture. It wasn't even the same color AND it was dirty with hair all over it. If I could rate them a zero I would.
Lesson learned!
Dear customer,
Please tell us your order# and take some photos to [email protected], then we will check your package.
Thanks,
Maykool.com
I have to admit that one item, although adorable, could only fit a child, not an adult female as advertised. The other item does not match what was on the website. The shirt received used a completely different pattern. Buyer beware! Costs would be exorbitant to ship return. Money lost.
Sorry for inconvenience at first.
Due to COVID-19, it was delayed, we were at home and couldn't go to office. You contacted us, we replied email about it and notified the message that is "if you want to cancel it, please just reply email to us before it is shipped out". But we didn't get your cancellation before it was shipped out.
Thank you for your kind understanding and patience.