MayKool

I ordered a dress from Maykool a few months ago. I was hesitant about this website but I got online and found many positive reviews. I got my dress quickly but I was not happy with the quality. The hemline in the back was puckered and uneven. The color was a dingy white, not cream. Not to mention that the tag sewn into the back of the dress said Asos, a blatant knock off. I went on the website to see what I needed to do to get a refund. The website stated that you needed to email their customer service department and they will assist you with the refund. I contacted them, told them what I wasn't happy with, and they gave me an address to send the dress back to in order to get a refund. The address was in China. There was no return form or paperwork to fill out. They said to just send it to the address provided and then they would give me my refund. I should have just cut my losses there since this seemed super shady but I went ahead to my local post office, filled out all the paperwork to send the dress back to China, and paid another $20+. I kept in contact with the customer service department. After almost a month without hearing anything, I asked them if they had received my package. They said they did not and that it would probably take a long time to get there (in broken English). I went back and forth with them for over 3 months trying to get a refund. When I sent the package back to China, I was told by my post office that without spending a ton more money, I couldn't get a tracking number. Well, Maykool held that over my head and told me they didn't get the package and without a tracking number, they couldn't do anything. I insisted that it wasn't my fault that the package didn't get there. I followed all of their instructions and that they should do something for me. Finally, they agreed to check with their post office one more time and if they didn't have it, they would at least issue a partial refund. That's the last I heard from them. Now they won't respond to my emails and they have no customer service or contact phone number. Do not order anything from them! It's horrible quality and they will steal your money if you want to send it back!