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It's great website. Bought wrong size, appreciate your refund, just need a long time because of return shipping time. Anyway, got my refund, it's good, love it.
Maykool is a terrible website. I wouldn't recommend it, even to a person I hate. It took them days to ship my order(which was a jumpsuit), I then asked for a refund on the website. I hadn't got a response so I emailed and asked for my refund, and they shipped it the morning AFTER I asked a second time. Once I received the order it wasn't the same as the photo(teal cotton jumpsuit), it was a lighter color(baby blue spandex)& a different material than the advertised picture. On the picture the pants leg is straight, the one I received is bellbottoms. Basically a cheap knock off of the picture. Once I email their customer service upset about the $#*!ery they've caused, they come up with some bull$#*! excuse for why it was sent in the first place. This website is BS, DO NOT buy from them, you'll be better off going to your local thrift store because that's exactly where I could've found a hippy 70's lookin $#*! jumpsuit(which is hideous). I still want my refund and I'm working toward returning but my total was $46, I also paid $18 for shipping(which I will not be refunded for). I think I'm going to go sell it to a granny because that's the only people alive today who'd wear such a outfit. I give them -5 stars (yes, negative 5 stars). I am very dissatisfied with the order and the people who I knw for a fact received both my refund request and still sent this sad excuse for a jumpsuit. -T. M.
Ordered a jumpsuit and it was not what I expected, the marital was shiny and looked as if it was a cat suit, no where in the description did it mention material but I assumed by the photo it was a cotton jumpsuit so I can not wear it unless it's Halloween. And it took forever to arrive
Good products. Good prices. Good service！
Timely shipment. One pair of shoes was incorrectly placed in the correct box. Customer service quickly corrected the problem. Thanks very much! Buy with confidence！
I got my shoes already! So nice! Beautiful! Awesome! :D Thanks!
Of course, you can't believe how pleased when i receive the dress I bought from this website. The print is great and the quality of the item considering the price is amazing! I will definitely be visiting again!
Thanks!
We ordered a dress not realizing it was coming from China. It had no tags and was very poorly made and did not fit. The return address is in China and would cost me more than the dress to send it back. Do not order from this company!
Very nice site, customer service is good, especially the price is nice. I love it!
Bought two pairs of heels on sale, couldn't believe how inexpensive they were and how incredibly cute they were! Can't wait to wear them in Vegas!
I ordered a dress. It did not look anything like the picture. When I tried to return it, I
Found that I could not. I feel this company is a rip off. I will not order from them again.
Joan E. Bogan
I was nervous to order much from here due to the spotty reviews, so I just got one skirt as a test run of the site. I got regular updates on the shipping status, and it took about two weeks to get to me, which isn't that bad, especially coming from China. The skirt doesn't fit very well, and I don't think that it will be worth returning it, but I would order from here again.
My experience was awesome :). . I received my boots on time and in perfect condition. They were prefect. I had no problems reaching customer service... and they gave me a tracking # that was right on time. So for the people that had problems with these issue's i don't know why... all's i know is maykool is not a "SCAM"
I would advise everyone to stay away from this site. I ordered a dress and the only e-mail I have received was that of the bill. I never got a tracking number, or that my order was being processed. When I try to search for my item I was taken directly back to the page I started at when I tried to track my order. Then when I went to contact the site itself, every time I tried to file a complaint or question it said "unable to send your request, please try again later." I have tried several days to get something about my order from MayKool but have not had any luck. Also tried looking every where for a contact phone number or chat, I didn't find anything. Very upset and will not recommend this to anyone!
I ordered some FAUX PATENT LEATHER BUCKLE STRAP LOW HEEL WEDGES, back in September. It's now December 9th and my order is still processing. I'm annoyed and I just plan on getting my money back because this is a waste of my time.
BEYOND CHEAP! Nothing is worse than waiting 3+ weeks for an outfit and when you get it its horrible. The outfit looked like it could fit a 4 year old and it was most likely made out of cheap tissue paper. Don't even bother. I would rather spend $******* on good quality than $40 for cheap stuff. To top it off customer service is horrible!
My experience is like the others. I ordered and received a rhinestone camo jacket. I have always worn a Large, I ordered an XL to account for light sweaters worn underneath. I loved the jacket but could barely get my arms through the arm holes! I contacted the company as the jacket was obviously mismarked (it fit like a medium) so I wanted my return shipping ($20) refunded as well as the jacket purchase because there was a defect. They refused and said I should have checked the measurements listed (for arm holes!?). It was terse, just like others have mentioned. I had to open a PayPal dispute, they ruled in my favor but because the USPS said a tracking number would do me no good outside the US border, I did not get one. PayPal closed my dispute because I did not have a tracking number. MayKool did issue a refund but not the return shipping costs. I should also mention that this same jacket is also sold out of England for almost half the price so MayKool overcharges as well. DO NOT do business with the company especially because you have to do business directly with China where you really have no control on size, on shipping, and if there is a dispute, I also found there is a language barrier. Very poor customer service for sure.
I purchase an item and when it was received it was not anything like the picture. So i contacted them and sent it back, it was twice as much to send back and when it left the USA it doesnt give you a tracking number so i am out 62.99. I would not EVER buy from this site. It was october 20th that i sent the item back and they are still saying they never received it
I would be advised before purchasing from this site. It took 4 weeks to get the product I ordered. When I submitted customer service inquires through the site (the only way to contact customer service) I never received a response. Once I received the product it was not at all like the picture. I ordered the silver elephant costume which appears to be fury in reality it looks like a futuristic elephant from another dimension.
I bought two party dresses and a pair of shades to get the over $75 free shipping - I got both dresses in timeframe promised and the dresses fit perfectly! And were exactly as shown on site and I was quite pleased with the shades too! I was a bit nervous after I read the reviews but all went well and I would buy from this site again.
Girl's Size Mailed Rather than Adult Woman's Size/ Ridiculous 3-Day Return Policy:
Ordered an adult medium woman's black & white striped dress online through its mail order website. When I pulled the dress out of the cellophane bag, I was shocked at its size. Taking measurements, it is 14" wide x 32" long... seriously, is this the 'normal size' for an Adult Woman's Medium? I weigh 118 lbs and am 5' 2", not very overweight for my size and height. This dress could only fit an 8-10 year old slender girl perhaps, not an adult woman like me. I sent an email to MayKool, noting my dissatisfaction and false advertising of its women's sizes, and received a 'flippant email response," saying I should check its site's sizes and review its return policy (3-days return), which is absolutely absurd because its merchandise is being mailed from China! My dress took 3 weeks to arrive, but since I am dissatisfied, I have 3 days for it to be returned? How absurd is this company? There is NO WAY this dress can be returned to the company in 3 days, even if I did mail it First Class International Mail. This company is a scam, and creates unrealistic expectations of its customers' returns. It has poor customer service. I will NEVER order from another Chinese company again. No wonder the 'push' is for Americans to 'buy local'; you receive exactly what you pay for!
