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Luvyle Reviews Summary
Luvyle has a rating of 2.5 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luvyle most frequently mention customer service, credit card and poor quality. Luvyle ranks 104th among Women's Clothing sites.
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This company is non existant. You can order up to the point of giving your payment info then something goes wrong every time. They will not let you remove your payment info they will not be contacted in any way, no phone no email. You can not cancel orders, they keep them with your payment info. Watch your cards carefully they dont use the name Luvyle they use a different name. Way too underhanded there is no item worth risking the consequences this company will cause you
I ordered a shirt which looked great but what I received is the wrong color, very poorly made and has terrible stitching on the front of the shirt. I cannot wear it. Period. I paid $21.99 for the shirt and for some reason they are offering me a refund of $7.00. I don't understand this. So please beware and DO NOT BUY FROM THIS COMPANY!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
We ordered 3 items, and 3 days later our money was taken from our account. 2 to 3 weeks later we received 2 items, but the 3rd did not ship. Of the 2 we received, 1 was the wrong color. I contacted them to ask what I needed to do to return the one item free of charge, and have them ship me the correct item. I was told that I would be responsible for all shipping fees. I let them know that I didnt feel that was right since they made the mistake. This continued for a couple of weeks, through 1 email a day from them. They do not have a phone number listed that you can call either. I then reached out to paypal for assistance since I was still being told I had to pay the fees, and that I only had 1 month from the day I received the items to return them. After a couple more messages back and forth they stopped responding to my messages altogether. So I had to escalate this through paypal to try to get my money back. I never received the 3rd item that didnt ship, and I couldn't exchange the incorrect item. Terrible business ethics. Terrible customer service. Order at your own risk.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
So used to using Amazon I failed to vet this company, my mistake. Horrible quality, nothing like the pictures, etc.
As described above the run around was ludicrous on trying to return 2 blouses. Fortunately I paid with am ex, called today and they have taken care of it. Teach me not to check reviews...
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I have read all the negative reviews for this website after I placed my order. However, I was pleasantly surprised. At first I had some difficulty tracking my order. I found an email (*******@luvyle.com) and received a prompt response with my tracking information. My order was received on time. All five tops fit as described. The quality was good considering the price which I paid half off all items). If others didn't understand this is a Chinese company, I feel they didn't research the source of the website. That to me is common practice for anyone ordering on line. So, overall, I would say I am very happy with my purchases.
Well I appear to be just one more in a long line of people who Luvyle has royally screwed. I did receive my order, but it was wrong. I ordered grey they sent me red. Size was insanely small nowhere near "ordinary" sizes i. E. Small, Medium, etc. I asked for a return authorization shipping label and asked when I could expect the right color items to be sent. I was told I could pay for return shipping. What? They also said well you can give these away as gifts if the color is wrong. What? So I replied provide me a return shipping label or refund my money. NO resolution. Material is thin wispy junk cotton and WAY undersized. Avoid this company. You can see the fake positive reviews don't believe a word of them.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Do not order anything from this company! They are crooks! If you pay you will never see your product. You've been warned! I don't know why Facebook does not delete them and Google needs to block them to prevent them from stealing from more people!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Doesn't matter if you pay the extra $20 for three day expedited shipping you still wont see see your order. Good luck reaching anyone at customer service
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Garbage and they scammed all of us. No way to get our money back or even get sizes that fit.
Better Business bureau should intervene on our behalf. Clothing is of cheap quality material and the sizing is way off.
Do not purchase from this company made in China!.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I just purchased 5 Christmas presents from this site and none of them are right! All pieces are sooooo small! I think these are cut for children! Don't buy here ever! It took four weeks for delivery!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I purchased two jackets from this company it took over two week to get them but when I receive them they didn't look like the ones I see in the picture so i sent them back on the 16th October 2019 and I still waiting for my refund all they keep saying to me they are still in the transit but you can't track it down properly I think this company is a scam they are quick enough to take your money but not quick enough to fund it I keep sending them emails but don't respond to me I would not recommend them to anyone
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
This is a sister company to Annie cloth, and berry whatever. Do not purchase from these people. They work out of infested warehouses in Great China, Diseases infested clothes that are not even close to what the pictures show.
I placed and order back in 6-18-2019 received 3 items, ORDERED 6 NOW. Never received the other 2 items I go to check tracking it states YOUR ORDER IS BEING PREPARED here it is 12-5-2019 no response no refund no nothing. I have ordered from many sites, this is the worse night mare. I ordered the 2 dresses for an event in August
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
This website is absolutely lying about everything they do. All the items are NOT exactly what is showed in pictures. DO NOT buy anything from here, you will be so disappointed and don't even get me started on the return. They are non existent when you want to return.
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
The stuff is crap real cheap and nasty "made in China" stuff. When you ask to return items luvyle offer a refund of half the money, well I have been waiting for my refund since September. I cannot stress enough do not purchase from this site or any site where the product comes from China is my advice
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I ordered winter clothes from here months ago. I have spoke to every Tom, $#*! and sherry in email. Different name every time. They keep jacking you around. They wanted every sku number. Sent it. Then they wanted a photo. None of clothes fit unless you are a size zero or Chinese! Just recently they told me to send back to
Receiver Jimmy
1372 Wilson St
Los Angeles, CA *******
Telephone *******016
Pull it up Google!
Nothing and abandoned!
Phone don't work.
Got screwed!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I would give a Zero if that was an option. I should have listened to all the reviews! I am having the same exact problem trying to return items. I sent a message over 2 weeks ago and I get one message per day asking different questions from different people and now they are back to asking the same questions they already asked! Just like the reviewers below, they offered me a $17 dollar refund for a $60 order! This is fraud and they are trying top rip all of us off. I have tried numerous ways to contact them to get this resolved but have not had any success. This company needs to be shut down!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Im still waiting for my refund 1 year ago. I returned everything cause it was absolutely horrible and the worst quality I ever saw in my life. I will put 0 stars but I couldnt find this option. I sent back the whole order and I have to pay $25 and Im still waiting for my money back.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I complied with every request on their terms and conditions to get a refund but they just keep sending me more emails saying they can't refund. Apppalling.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
THEY NEVER REFUND, THEY ARE SCAM
TRY TO GET YOUR MONEY, DO NOT BELIEVE THE REVIEWS
BEWARE DO NOT ORDER FROM THESE SCAMMERS, YOU HAVE BEEN WARNED!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!