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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not that great of coverage. Gimmick. I won't be buying again.
Very easy to order highly recommended no creasing in my lines of my face at all.
Not using yet no comment. X x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x xs x s x x x x This was dumb
I made an order in December still have not received it and it's almost been a month
Hey Kathy, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the refund claim submitted for your undelivered order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Color match did not work for me, the color was too light and very orange for my skin tone. Difficult to choose color, they should ask your current brand and shade to help match up the correct color.
Hey Karla, It was a pleasure speaking with you regarding the recent review you left with us. We are sorry to hear the color received was too orange and light. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
I have not tried my trial yet but be careful when checking out. Items were "checked" in my cart that I did not select and now I have over $100 of product that I need to deal with returning.
I was a bit disappointed with the make-up. It goes on too dry for my skin. I have dry to normal skin.
Hey Waleska, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The spray foundation is really nice not a big fan of the primer leaves me feeling really oily after my 8-10 hour days. Foundation color is great but I think I might be in between shades
Got the wrong complexion, but love the make up don't have time to change. It won't waste my time to buy my complexion color.
Color was wrong, product wasn't as described, way over priced. Drug store foundation is better than this.
Hey Katherine, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you and the foundation did not meet your expectations. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin and achieve that ideal coverage. For assistance with a color match and additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Hey Brenda, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match and the foundation did not meet your expectations. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. For assistance in choosing the right shade and additional application tips, you can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
However, if you require further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
Product dried out area applied. Return via try before you buy is extremely difficult to navigate.
Easy to use website with wonderful products. The airbrush makeup is flawless. It is so lightweight and the coverage is great. Everyone needs this in their makeup kit
Not good was niot asked aboout different options. Not given a choice would like to exchange for sometning i can use that doesn't make me all pink!
Hey Carol, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Was just a bit vague as to the trial period vs. when product arrived. And how to cancel if my iffy skin is too sensitive for this.
The shipment was super fast and the actual product is amazing
I was a little disappointed in the color, was dark, I looked at all pictures and the model I picked was closest to my skin tone, also there was supposed to be buy now pay later?
Hey Darice, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too dark. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our Beauty Experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance with your account details, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
The rep was very knowledgeable and apologetic. She solved my issue in a timely manner.
I ordered the foundation and primer set on the 14 day trial with free returns. When I called to return the product, I was told that I have to pay for the return shipping and free returns means I can return the product without being charged. They also pre-authorize the full amount on your card even though you're not supposed to pay until after 14 days.
Hey Qianna, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
First I was unaware that there was a subscription. In second the color that was sent to me is completely off. Makes me absolutely orange. But the first color that I bought was perfect I've tried to get a hold of people to talk about this and nobody Call speedback or emails me back.
Hey Kristi, We have recently tried to contact you but were unable to reach you. We deeply apologize for the confusion caused by the Subscribe and Save enrollment as well as the experience you had with the color not being a match for your skin and wanted to ensure you are completely satisfied. For further assistance with your account, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mychelle, It was a pleasure speaking with you regarding the recent review you left with us. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. For additional application tips, you can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️